The job is to come up with 50 multiple-choice questions (6-7 per category in the 8 categories listed below) with 4 answer alternatives. The questions should measure the ability to understand the various types of work to deliver a quality service in Sales. Questions should have a varying level of difficulty ranging from beginner, intermediate, to advanced.
Each question should be tagged with one of the following categories exactly as they are written (lowercase):
Category tag (use in delivery sheets)
conclusion of contracts
customer relationship management
key account management
Areas to cover
lead generation or prospecting
choose the wording, intonation, examples that persuade
reading buying signals, identifying sales opportunities, following up … i.e. the process itself
the ability to close - situational questions, techniques
how to keep a good relationship with...