Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $900 - Posted
We are looking for an experienced technical support manager to resolve users' requests in the help desk and by phone. We normally get around 30 tickets per day. We also receive voice mails and some requests via live chat. The average first reply time should not exceed 6 hours even on week-ends (zendesk mobile helps to answer 6-7 new tickets that arrive over the week-end). You should have strong technical background (preferably a developer) and great communication skills. For native English speakers only. In a nutshell, the support manager resolves all incoming emails/chats/calls. He tests all incoming bug reports and if the issue can be reproduced he reports it to the developers. Another testing is required before the updated version is sent to the customer. In some cases he should be able to do remote teamviewer sessions. It's an ongoing work for an experienced it person who can devote it 2-3 hours of time daily.
Skills: Technical Support chat support Customer support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
We are looking for a friendly, rock star support / account manager for SaaS localization service Daily job includes; - Providing superb technical support - Helping on-boarding of new and trial customers over the phone, chat and email - Doing one on one product demos online - Building relationships between potential customers and the brand - Writing knowledgebase articles for common questions and problems Ideal candidate must have, - Good communication skills - Availability to work Full time (Sydney Australia time zone) - Fluent English - Strong work ethic - Has basic web design skills - Has technical writing skills - Has experience in similar type of work or a quick learner - Patience with clients - Positive and friendly attitude - Hungry for success - Ability to work flexible hours - Finally has stable internet connection Please include a cover letter. This is a full-time position and salary will be discussed based on experience. Also on application type Aloha as greeting to show you have read the full ad. Looking forward to hearing from you.
Skills: Technical Support chat support CSS CSS3
Fixed-Price - Expert ($$$) - Est. Budget: $1,000 - Posted
We need all the technical documentation for the MT6589WTK chip. Datasheet is attached for reference 1. Programmer reference manuals 2. Technical reference manuals 3. Hardware reference manuals 4. MiPi CSI2 reference manual 5. Video / Audio Codec reference Manuals 6. WiFi/BT reference manuals 7. Memory Reference Manuals All these and other related Programming Datasheets, reference manuals are required. Note: the documents/manuals needed are official MediaTek documents.
Skills: Technical Support Internet research Microcontroller Programming Multithreaded Programming
Fixed Price Budget - Intermediate ($$) - $10 to $40 - Posted
looking for someone who can edit our existing live website, its already designed just needs few editing, after editing we would like year long support. please send us two different quotes, one for editing the website, and second for year long support. cheapest and on time work delivery will get the contract.
Skills: Technical Support Search Engine Optimization (SEO)
Fixed Price Budget - Expert ($$$) - $10 to $20 - Posted
I need someone who knows there way around a Mac. I am trying to download Gear Watch Designer. After it downloads and I open it, I get this error: "An Error has occurred See the log file /Users/KO/.eclipse/wfb_view.product_1.0.3_1540412018_macosx_cocoa_x86_64/configuration/1461521202061.log." If you can help me get this program open I will pay you for one hour of work. Thanks!
Skills: Technical Support IT Service Management Mac OSX Administration Program Management
Fixed-Price - Entry Level ($) - Est. Budget: $20 - Posted
Our website has error codes on it because our iframe plugin was deactivated or activated. This not only caused the site to have error codes on it, but it also made some of our pages go blank. We need someone to fix this problem so the error code goes away and we can publish our website online. The hosting company who did this said it is due to the iframe deactivation.
Skills: Technical Support IT Service Management WordPress
Fixed Price Budget - Intermediate ($$) - $5 to $50 - Posted
Hi, We are in requirement of a company or an individual who has extensive skills in generating technical support calls through Google and Bing campaigns. The calls should be very genuine - means the customer should have computer related issues. Feel free to ask any questions if you have. Thanks.
  • Number of freelancers needed: 5
Skills: Technical Support