Zendesk Jobs

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Fixed-Price - Expert ($$$) - Est. Budget: $1,000 - Posted
Our goal is to use ZenDesk as our KnowledgeBase provider. However, our internal team still uses Salesforce as our primary client communication tool. ... We need to create a custom Salesforce component that will enable Salesforce users to search the ZenDesk knowledge base from inside Salesforce. The user should be able to search and view the results summary, open the selected article in a Subtab of the current ticket, and copy the URL of the article (if public) into the Salesforce message they are sending to the client. ... This tool should function almost identically to the knowledge base tool that is already built into the Salesforce product, except that it pulls in ZenDesk articles. - console custom component that pops up after pressing a button in the bottom row - component includes a search box that searches our ZenDesk Help Center - a list of a search results appears below the search box - each result shows: Article Title (link to open subtab), Excerpt (approx 200 words), Section or Category label, Last modified date. - clicking on the link opens the article in a sub tab of the current primary tab - article will have a link at the top of the page if the article is public or customer facing, which can be copied by the user. - article should include the basic ZenDesk rating functionality - View analytics and ratings should be reported back to the ZenDesk dashboard via their API.
Skills: Zendesk API Development Salesforce App Development
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Attention: Please pay attention - we are looking for support worker who have New Zealand Australian accent - any of this. Strong customer support with selling skills (advanced verbal communication is a MUST). It is for e-Commerce shop. Work volume is low. Daily volume: 4-7 chat requests 4-7 calls 4-7 buyer emails / tickets: 3-5 inquiry emails: Work from Monday to Friday NZ business hours. Check business hours before applying. Quote according to the work volume. NOT HOURLY PLEASE. Becuase hourly does not work for this project. The requirement is to be online on the computer, however chat, calls emails are taking 3-4 hours total daily, the rest hours is required to be online in front of the computer. We will shortlist only candidates who do also other customer support freelance jobs.
Skills: Zendesk Customer service Customer support Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
We are looking for a consultant / developer familiar with the Zendesk eco-system to help us pre-populate ticket value(s) based on the entry point to the help desk. ... User support for all microsites is managed through one central Zendesk account. We currently ask the user for information relevant to the microsite when submitting a ticket (i.e. ... This number will tell the agent everything they need to know about the promotion without relying on the user to enter it. We are currently using the Zendesk hosted help desk portal. We have a full internal development team that can work with you to serve up any information you would need to execute.
Skills: Zendesk API Development PHP
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
That person will need to answer customer's emails, chat and online phone calls with inquiries for telecommunication product using Zendesk web-based application and Zopim online chat. A good knowledge of Zendesk platform and Zopim is required and also a good experience in customer service procedures.
Skills: Zendesk chat support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
That person will need to answer customer's emails, chat and online phone calls with inquiries for telecommunication product using Zendesk web-based application and Zopim online chat. A good knowledge of Zendesk platform and Zopim is required and also a good experience in customer service procedures.
Skills: Zendesk chat support Customer service Customer support
Fixed-Price - Expert ($$$) - Est. Budget: $700 - Posted
We are looking for someone who works in the same time zone as the US in order to answer live chat (Zopim) requests, and answer support tickets through Zendesk. We are looking for a female applicant that has had children and has gone through the process of breast and bottle feeding with their own children. ... We sell baby bottles and teats, and our customers are new moms, so ability to relate to the issues they are having with breast and bottle feeding are essential Key skills - Knowledge and experience of both bottle and breastfeeding - High level english both written and verbal - Speed and accuracy of typing as will be on live chat with customers - Proven experience in customer support before - Excel/Google spreadsheets basic understanding - Efficient and organised at answering tickets and chats - Able to learn new skills - Able to carefully follow instructions and processes Programs, please give detail if you have used either Zendesk or Zopim. Experience here is not essential but preferred. Zendesk in particular.
Skills: Zendesk Email Etiquette