I need to write a manual for a small telesales call centre.
I would like to see examples of what other companies currently use to manage and run their telesales call centres.
I am prepared to pay US$5 each for electronic copies of any of the following documents:
- Telesales scripts
- Customer follow-up scripts
- Cold calling scripts
- Call centre checklists
- Call centre work flow diagrams
- Call centre forms for operators to fill in
- Call centre reporting dashboards
- Call centre KPI sheets
- Call centre manuals
Please note, this listing is for you to just provide copies of existing material that you may have access to and not create anything.
**Before sending your documents through, please message me with details about:
- the documents you can submit
- the company it is / was used by
- the types of products that were used
- the number of pages
- a small sample of what it contains (e.g. copy of index)
If I think the documents will be of interest, I will advise you and then pay you via odesk upon receipt.
**Please do not just send documents through and request payment.
I look forward to working with you.