Reads through a client’s open cases and categorizes the requests so that they can be processed by the appropriate department.
• Read all open cases and categorize requests
• Split and merge as necessary when requests cross department
lines within the same case
• Improves quality service by recommending improved processes
• Accomplishes client service and organization mission by processing
client inquiries in a timely manner
THE ABILITY TO FOLLOW DIRECTIONS IS OF THE UTMOST IMPORTANCE IN THIS JOB. If you do not follow the directions in the job description, your application will be declined.
You must have an excellent command of written and spoken English, including an understanding of business terminology. You must be available to work a minimum of five days a week during regular business hours in the Eastern, Central, Mountain or Pacific time zones.
The following skills are helpful and/or necessary: verbal and written communication, organization, data entry, transcription, analyzing information, managing processes, customer focus, multi-tasking.
How to Apply:
Please ensure that your scores for the following tests are visible on your profile:
• U.S. English Basic Skills Test
• English Spelling Test (U.S. Version)
• U.S. Word Usage Test
Open the attachment and read through the categories listed on the page. Then go through the cases on the subsequent pages. For each case, list the case number under the category heading with a small synopsis as is listed in the example. If a case is about more than one topic, place the case number under each applicable topic heading with the appropriate synopsis next to each.
The budget is a starting estimate. You will be paid per case that you process. When you place your bid, please bid PER CASE. If your work is good, there is potential for long term work that will far exceed the $100 estimate. Again, please base your bid upon PER CASE you process.
Select candidates will be invited to an Interview via Google Hangout.