Technical Support project manage

Web, Mobile & Software Dev Product Management Posted 2 years ago

Hourly Job

Less than 30 hrs/week
3 to 6 months

Details

Technical Support project manager to manage all daily enterprise technical support tickets, distributing them to the first line and second line of support team (developers), tracking support tickets to completion and closing tickets. Follow up on weekly support reports for points/hours usage and point/hours availability for time and material projects.   Must also provide client facing demonstrations on usage of the company tech support portal for all projects going into warranty cycle phase and project manage ongoing support projects. Will manage multiple technical support projects. Must be comfortable in a collaborative fast-pace environment. Excellent attention to detail.


Contractor requirements
You need to be able to speak, read, and write perfect English. You must also be familiar with following software: Microsoft Office, Microsoft Project, Google Skype, Lync preferred, with a rating of 4+.  Understanding of multiple software life-cycle models

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Skills: english, software-development

Skills Required:

Client Activity on this Job

Last Viewed: 2 years ago

Applicants: 50

Hired: 1


About the Client

(4.97) 92 reviews

United States
Avon 08:33 AM

281 Jobs Posted
57% Hire Rate, 1 Open Job

Over $50,000 Total Spent
186 Hires, 9 Active

$18.89/hr Avg Hourly Rate Paid
43,205 Hours

Member Since Jul 14, 2011