Technical Support project manager to manage all daily enterprise technical support tickets, distributing them to the first line and second line of support team (developers), tracking support tickets to completion and closing tickets. Follow up on weekly support reports for points/hours usage and point/hours availability for time and material projects. Must also provide client facing demonstrations on usage of the company tech support portal for all projects going into warranty cycle phase and project manage ongoing support projects. Will manage multiple technical support projects. Must be comfortable in a collaborative fast-pace environment. Excellent attention to detail.
You need to be able to speak, read, and write perfect English. You must also be familiar with following software: Microsoft Office, Microsoft Project, Google Skype, Lync preferred, with a rating of 4+. Understanding of multiple software life-cycle models
Skills: english, software-development