Tier 2 customer support for Insurance Agency

Closed - This job posting has been filled and work has been completed.
Customer Service Customer Service Posted 1 year ago

Hourly Job

Hours to be determined
More than 6 months

Intermediate Level

I am looking for a mix of experience and value


Our company is looking for someone that can handle complex issues regarding claims and billing that can't be handled by our front level support.  That person would log in to our phone system and be able to make outbound and receive inbound calls.  You'll have access to our Salesforce CRM to take notes on clients as well as email clients.  Right now we will only be selling health insurance but will be offering property and casualty insurance soon.  

This job will be flexible where you would be able to log in and out of odesk at your discretion and work the hours between 7am-5pm MST Monday through Friday.  You'll be required to record all calls in case we're not around.  

Prior experience is a must for this job as well as top 30% on customer service, call center, U.S. basic English skills, English Spelling Test U.S. Version, Telephone Etiquette Certification, Email Etiquette Certification, and office skills test.  I am also looking for an American so no resumes outside the United States of America.  The person also needs to take and pass all tests for our phone system and have it uploaded and sent to us.  That test can be completed by going to www.quality.five9.com.  Completed tests have green buttons.

If you haven't gotten all of the qualifications chances are I will not view your profile.  Even if you don't get the job taking tests on Odesk improve your chances of getting a good job here because employers' like me search for applicants with certain test scores.  

Good Luck!


About the Client

(4.97) 64 reviews

United States
Sandy 03:39 AM

106 Jobs Posted
77% Hire Rate, 1 Open Job

Over $30,000 Total Spent
108 Hires, 3 Active

$8.15/hr Avg Hourly Rate Paid
4,316 Hours

Member Since Oct 2, 2013