Remotely monitor restaurant activity via video surveillance cameras. This is for all Rajabali Group & RA Solutions restaurants (Dunkin Donuts and Baskin Robbins), etc. Investigate restaurant activity by live monitoring and conducting searches, managing evidence and build cases. Report suspicious activity to Franchisee and Multi-Unit Manager with proper evidence.
The company will provide on-line training in which you will learn to navigate the three applications of March Networks (Live Monitoring Console, Evidence Manager & Investigator).
Principle Responsibilities & Key Activities:
Monitoring the top 5 Loss Prevention searches which include:
-All “No Sales” Transaction– Crew Members could be mishandling cash by opening the cash drawer for an invalid reason.
-Item Deletions Before/After Subtotal - Crew Members could be mishandling cash by deleting items from the transaction after the guest has paid and left the restaurant
-Voids - Crew Members could be mishandling cash by cancelling a transaction after a guest has paid and left the restaurant.
-Refunds - Crew Members could be conducting false refunds and mishandling cash.
-Transaction Under $ Amount - Crew Members could be reducing an order by ringing in low priced items after a guest leaves and is handle the cash.
-Other – Crew member not complying with Uniform standards, talking with friends, employee theft, daily store opening and closures, etc.
Investigating Restaurant Activity:
Investigating incidents including theft, fraudulent claims, and non-compliance by conducting the following searches:
-Time and Location Search – Searching by Time and Location is helpful when searching for an incident where you have information about when and where it occurred, such as a “slip and fall”.
-Motion Search – Searching by Motion is helpful in identifying security issues in areas that have low motion levels, such as an office or back room
-Save evidence to a CD - Save activity to a CD in order to provide evidence to external authorities or for use in court.
-Manage the process of automatically generated emails based on identified filters within the system.