Phone / Email Customer Service & Order Processing for Ecommerce Store

Customer Service Customer Service Posted 2 years ago

Hourly Job

Less than 30 hrs/week
More than 6 months


I have an ecommerce store that sells fitness equipment and looking for a contractor to handle duties such as phone/email customer service, order processing, and data (product) input. Estimated time required per week will be 10 -20 hours per week, as needed. I am looking to build a long-term relationship.

Only seeking candidates with excellent English writing and verbal skills.

Must be willing to be online and available between 9:00 am - 5:00 pm EST Mon - Fri.

List of requirements:

1) Experience with ecommerce software or ability to learn 3dCart ecommerce software
2) Past experience and a solid understanding of the 3dCart ecommerce platform is a PLUS
3) Must be available to work as needed during an 8 hour period of EST day time M - Fri  
4) Must be able to accept real time incoming calls and make outgoing calls to the US
5) Phone etiquette skills
6) Excellent writing /email etiquette skills
7) Data Entry, Excel spreadsheets, Word, Google Docs, etc
8) Basic Web Design experience (HTML, CSS) is a PLUS
9) Detail-oriented
10) Deadline-oriented
11) Ability to prepare progress reports when required
12) Must be willing to sign a NDA
13) Fast internet connection and secure computer

Sample of tasks:

1) 3Dcart, Amazon, Sears, store management
2) Processing orders from 3Dcart, Sears, etc.
3) Adding products (descriptions, images, etc) to 3dCart store and others.
4) Updating stores to reflect out of stock/discontinued items
5) Responding to customer inquires via phone/email
6) Communicating via phone/email w/ customers and distributors

Skills: english, design, management, email-support

Skills Required:

Client Activity on this Job

Last Viewed: 2 years ago

Proposals: 53

Hired: 1

About the Client

(4.97) 55 reviews

United States
Upper Marlboro 05:47 PM

189 Jobs Posted
68% Hire Rate, 1 Open Job

Over $50,000 Total Spent
158 Hires, 9 Active

$5.70/hr Avg Hourly Rate Paid
6,529 Hours

Member Since Oct 19, 2010