We are looking to outsource a number of day to day and technical support tasks for our clients and our own business.
We have one or two clients where we provide first line technical support, and then back off the calls to the second line support teams or vendors.
Such vendors would be M86 Security, Checkpoint, Wave (Safend) - full training will be given in the initial support tasks for this. Additionally the successful candidates will need a solid understanding of the Internet, Networking, TCPIP and Microsoft technlogies.
We also have a number of day to day tasks that need to be performed and signed off as complete. These are standard operating procedures.
A couple of examples of this would be looking through Log Files on a Firewall to determine if there are or have been any threats. Another example is reviewing log files and seeing what has been written to USB stick. One more example would be checking a server console to confirm that all the clients for a customer has up to date AV definitions.
An important aspect is a keen willingness to learn, excellent English and communication skills. You will be required to log calls in our CRM, answer telephone calls for Support issues, liaise with customers and second line / vendor support, and escalate calls where appropriate.
Thats it at a high level, please ask if there are any questions.
Skills: training, english, computer-technician