Software Technical Support Superstar

Customer Service Other - Customer Service Posted 10 months ago

Hourly Job

More than 30 hrs/week
More than 6 months
$$

Intermediate Level

I am looking for a mix of experience and value

Details

We're looking for a technical support superstar who can make our customers astoundingly happy during U.S. business hours. Excellent English speaking and writing skills are required, and a 2nd or 3rd language would be a bonus.

The idea person enjoys realtime interaction with other human beings, even when they're having a bad day. He or she is curious, resourceful, and able to investigate problems and recommend solutions both to the customer and to software development team

Attention to detail and the ability to respond quickly or as promised is key.

This person will interact with customers and prospective customers through various channels, including phone, chat and email. You enjoy making quick screen capture videos to show customers how to accomplish specific tasks.

A quick learner, this person is able to master new software programs amazingly fast.  Experience in dealing with enterprise customers who are deploying to hundreds of desktops is a plus.

Client Activity on this Job

Last Viewed: 10 months ago

Applicants: 18

Hired: 1


About the Client

(5.00) 17 reviews

United States
Audubon 09:24 PM

35 Jobs Posted
66% Hire Rate, 1 Open Job

Over $30,000 Total Spent
30 Hires, 3 Active

$8.12/hr Avg Hourly Rate Paid
3,912 Hours

Member Since Aug 26, 2010