[DollarSeoHosting.com] Web Hosting Tech Support Person Level 3 - Flex Hours

Customer Service Technical Support Posted 2 years ago

Hourly Job

Less than 30 hrs/week
More than 6 months

Expert Level

I am willing to pay higher rates for the most experienced freelancers


We are in need of highly skilled tech support persons who have prior experience working for companies like Hostgator, 1 and 1, iPage, etc

Support is provided via ticketing system. Response rate under 30 minutes. Resolution under 2 hours.

All the support personnel receive the support ticket being logged via email. When that happens, any support person can log in and post that they are working on this ticket. Then you log on to odesk and get to work. No logging into odesk time until you reserve your ticket allowed, unless you are continuously answering tickets.

It doesnt matter how much you charge per hour. We only see what it costs us on a per ticket basis. Those who are fast workers and lower bill rate will receive periodic bonuses, because we are a fair employer.

Those who sit around with an open screen, just to run the clock on odesk will get fired by the monitoring system we have in place.

(Level 1 & 2 support do not apply for this position)

Must have 4-5 on English skills.

1 $ SEO Hosting http://www.dollarseohosting.com

  • Other Skills:

Client Activity on this Job

Last Viewed: 1 year ago

Proposals: 33

Hired: 2

About the Client

(4.16) 9 reviews

United States
Orangevale 10:06 PM

14 Jobs Posted
58% Hire Rate, 1 Open Job

$3,872 Total Spent
20 Hires, 4 Active

$4.13/hr Avg Hourly Rate Paid
910 Hours

Member Since Jun 24, 2013