Santa Monica Based Start-Up Seeks Phone Customer Service Agents

Customer Service Other - Customer Service Posted 2 years ago

Hourly Job

Full Time
3 to 6 months

Details

We (an experience based company) primarily need a phone-support agent (in or near LA) with stellar telephone-skills who can, after learning about our product:

1. Manage any customer-relations inquiries that come in through our phone service. This means: Answer questions about the product sensibly

2. Perform customer-service  at a high level based on product-knowledge and a real desire to make sure callers really like you and the company as a whole. This means: help people buy stuff.

3. Perform complaint-management as needed for when things inevitably go wrong, this could include customer-support when they need help using something they've already purchased from us.

A high level of oral-communication is a must, and some email-support may be required as well.

If you are a great fit, please share *ONLY* the following in your cover letter:

The hours you are available to work (25-35 hours a week would be great)
The days you are available to work
Two examples of customer service problems you helped to resolve in the past
What you like best about working directly with customers

You can address your cover letter to Stephen,
Thank you

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Skills: oral-communication, customer-relations, email-support

Skills Required:

Client Activity on this Job

Last Viewed: 2 years ago

Applicants: 24

Hired: 1

Other open jobs by this client (1)


About the Client

(4.90) 26 reviews

United States
Canoga Park 08:29 PM

122 Jobs Posted
36% Hire Rate, 1 Open Job

Over $50,000 Total Spent
51 Hires, 5 Active

$10.63/hr Avg Hourly Rate Paid
8,595 Hours

Member Since Sep 23, 2010