Administrative Support Required

Closed - This job posting has been filled and work has been completed.
Admin Support Personal / Virtual Assistant Posted 11 months ago

Hourly Job

Less than 30 hrs/week
1 to 3 months
$

Entry Level

I am looking for freelancers with the lowest rates

Details

We have very recently acquired a business that provides a subscription-based service online to customers located around the world. We require administrative support, especially during the transition of ownership over the next one to two weeks but would like someone who is available for longer (though actual work required is likely to drop off significantly after the first two weeks). Ideally what we want is someone who can not only do the tasks but also work with us to create and document standard, repeatable procedures since over the medium/longer term we would like to offer sales/support at times that are convenient for both customers located in North America and elsewhere.


We are looking for someone to develop several administrative email/letter templates such as:

- notice that the ownership has changed (and inviting feedback/suggestions for improvements to the service)
- request for updated credit card information due to expiration date on existing card having passed (or will have passed soon)
- request for clarification as to whether or not the user is still using the service (some billing/records from previous management are unclear)
- request for new card information as existing credit card was declined (unspecified reason)
- request for new card information as existing credit card was declined (due to card being reported stolen to the bank)
- notice that scheduled maintenance is going to be done on X date at Y time with Z amount of downtime expected.

We also require assistance correlating between lists of data in order to ensure that accounts that are active all match to current users (and that non-paying/expired users have had their accounts suspended), etc.
Preferred locations:

United States/Canada
or
Philippines

Skills required:

English (verified through some test on oDesk, U.S., Canadian, U.K., etc. are all acceptable)
Writing
Virtual Assistant Skills
Google Docs
WordPress (ideal)


About the Client

(5.00) 2 reviews

China
Changzhou 05:44 AM

5 Jobs Posted
80% Hire Rate, 1 Open Job

$1,372 Total Spent
5 Hires, 2 Active

$7.82/hr Avg Hourly Rate Paid
175 Hours

Member Since Oct 5, 2013