We are a small app development team with a popular educational app in the app store.
We get an average of around 10 customer support emails a week, but this is increasing and we are looking to hand this task off to someone else so we can focus on development.
Most emails ask variations of the same questions or offer feature requests, so the responses will be fairly boilerplate although we like them to feel customized to the user. We are looking for someone to provide prompt, courteous and well-written replies to these emails, to keep a list of feature requests and to notify us when users report bugs/crashes.
We've posted this project duration as less than 1 month, but it will be an ongoing position for the right person.