Zendesk Reporting

Data Science & Analytics Quantitative Analysis Posted 2 years ago

Hourly Job

Hours to be determined
Less than 1 month

Details

We are after an expert on Zendesk, particularly with easybi.com

We provide outsourced IT managed services for our clients and we would like to produce monthly reports for our clients, showing key infortmation from tickets logged in zendesk.

Some of the info we require are the following:

# Of tickets logged
# of tickets solved
Average Satisfaction rating
User logging the most tickets
Trends/Analysis of common reoccuring issues
Etc

A template needs to be created so that we can push out the report to many other clients as well as be able to run the report each month for each client

Skills Required:

Client Activity on this Job

Last Viewed: 2 years ago

Applicants: 7

Hired: 1


About the Client

(4.99) 37 reviews

Australia
Melbourne 04:22 AM

81 Jobs Posted
71% Hire Rate, 1 Open Job

Over $50,000 Total Spent
60 Hires, 6 Active

$9.61/hr Avg Hourly Rate Paid
5,441 Hours

Member Since May 13, 2012