Mail merge from Office support- troubleshooting

Closed - This job posting has been filled and work has been completed.
Admin Support Other - Admin Support Posted 1 year ago

Fixed Price

Delivery by December 17, 2013

$20.00

Budget

Details

I am trying to do a mail merge from Excel into a pre-done Word doc; however, when I modify the address block or greeting line, I get one of the two as it changes both:

John Smith                              OR                            Mr. Smith
123 Main St.                                                            123 Main St
Anywhere, USA                                                        Anywhere, USA
123456                                                                    123456

Dear Mr. John Smith,                                                  Dear Mr. Smith,

It's been correct in the past, so know it can be done. I've tried starting over again with both files with no success. The way it should be read and merged is the following:

John Smith
123 Main St.
Anywhere, USA
123456

Dear Mr. Smith,


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Member Since Dec 20, 2011