Microsoft Dynamics CRM certified Solution Architect and Consultant
I am Rakesh Anand, a Microsoft Dynamics CRM certified Solution Architect and Techno Functional Consultant with 7+ years of experience. I've been working with Microsoft Dynamics CRM since 2008 starting with CRM 4.0. I'm also a Consultant and Architect in other Microsoft technologies like SharePoint, ASP MVC, SSRS etc.
I have implemented Dynamics CRM for businesses with various size and complexity on different verticals such as service, health care, insurance, law firms, construction, retail etc.
Typically for Dynamics CRM projects i follow the process shown below.
Identify Critical Success Factors -> Determine Scope -> Gap Analysis -> Architecture and Design Development -> Customisation and Development -> Testing -> Documentation.
My specific areas of expertise in Dynamics CRM include
Dynamics CRM Consulting
Installation and Deployment
Planning and Implementation of customer service, sales and marketing modules
General Customization and Configuration
Extending Dynamics CRM with Plugins, XRM/JS and Workflow plugins
Automating Microsoft Dynamics CRM with Business Process Management(Workflows,Dialogs, Business Rules & Business Process Flows)
Integration to other enterprise products like SharePoint, Dynamics ERPs, Quickbooks etc.
Dynamics CRM Portals using ASP MVC 5.
Complex Reporting(Fetch,SSRS), Dashboards and Charts.
Data management and Data migration from ACT, ZOHO, Dynamics CRM previous versions, Salesforce and other data sources.