Top Upwork Freelancers

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  1. V Paul

    V Paul

    Team and Project Management, Customer Retention, Risk Management

    Philippines - Last active: 2 days ago - Tests: 5

    Vincent has over 8 years of experience in the field of Customer Service/Support with focus on Guest Relations and Customer Retention. During this time he has developed valuable skills including: -Ability to formulate plans and procedures that allows him to successfully complete assigned projects. -Ability to communicate effectively with individuals from diverse backgrounds. -An eye for detail and the dedication to follow up on any project from inception to conclusion making sure that all necessary and intermediate steps are accurately completed. He is also well traveled - having visited several countries in Europe, South America, Canada, USA, and Africa. This enabled him to learn and adapt to diverse cultures and people. Vincent has established long term and satisfactory business relationships with clients here in oDesk as attested to by his excellent ratings and feedbacks.He looks forward to new opportunities to help other companies leverage their business in this Network.

    Groups: Zendesk

    $8.89 /hr
    24,012 hours
  2. Maria Victoria Martinez

    Maria Victoria Martinez Agency Contractor

    Native Level English/Spanish || AA /CSR/VA || Interpreter/Translator

    Mexico - Last active: 10/18/2013 - Tests: 13 - Portfolio: 6

    Army Veteran | US Citizen | US Trained | Born in Cuba | Bilingual | Native Level English/Spanish | 10+ years experience working in the Virtual Environment | 25+ years experience in the Brick-and-Mortar | Currently residing in Rosarito, Baja California Norte, Mexico. My extensive Virtual work experience began in 1977, Telecommuting, with companies such as AT&T Language Line Services▬Continuous Interpreter; Lucent Technologies▬Technical Support Specialist; Lionbridge International▬Web | Search Engine Rater;▬Global Account Manager; The Service▬Technical Support Specialist; US Census Bureau▬Crew Supervisor; and recently with Lawgena Lawyers▬Bilingual Legal Assistant | Interpreter | Translator;▬Customer Support Specialist. In the Brick-and-Mortar environment I have worked with CA DMV, First 5 LA, Lucent Technologies, Pacific Bell, Sanoviv Medical Institute, Social Security Administration, US Army. SKILLS SUMMARY =Ability to Work Independently | Within a Team Environment =Adapt | Integrate with Varied Client Base | Staff =Bilingual | Native Level English/Spanish =Exceptional Communication | Interaction Skills =Excellent Verbal | Written Communication Skills =Exceptional Administrative Assistant | Personal Assistant | Virtual Assistant Skills =Exceptional Interpersonal | Customer Service | Problem Resolution Skills =Exceptionally Comfortable Learning New Technology =Expert Level Interpreter | Translator | Evaluator | Proofreader =Expert Level Experience with PDF Software =Expert Level Providing Technical Support | Training Windows Based PC Hardware | Software =Expert Level User Microsoft Office Programs =Expert Level User Google Programs; GApps, GCalendar, GDocs, GDrive, GMail, GSites, GVoice =Expert Level User Skype as Business Account Manager =Expert Level User Windows Based PC | Internet =Self-Starter | Fast Learner VIRTUAL OFFICE EQUIPMENT: Broadband Internet 20mbps, Hard Disk 272 GB, 2.40 GHz Intel Pentium 4, Windows XP Pro, Professional Quality Logitech USB/Wireless Headset, 4GB Memory, Microsoft Office 2010 Pro


    Associated with: Options Online World, Bilingual VA, MVM Enterprises Virtual Support Services

    $15.00 /hr
    249 hours
  3. Natalia V.

    Natalia V.

    Content Manager/Customer Servs/Trilingual Speaker/Photoshop/Designer

    United Kingdom - Last active: 1 day ago - Tests: 11 - Portfolio: 10

    Over the past 14 years I've been developing my skills in management, design, translation, administrative support, customer service, tech support and sales. I am also a trillingual speaker, Spanish - English - Portuguese. I also have basic knowledge of French and Japanese. I am an interior designer and a craftswoman. I have a small business so I am a multitasker, I do the presentations, photo edition, marketing and brochures. I am a fast learner and a hard worker. My objective is to provide my experience in different fields to the Odesk community and I'm looking forward on gaining new ones. Thank you.

    Groups: Zendesk

    $22.22 /hr
    11,075 hours
  4. Julie B.

    Julie B.

    Business Administration Support/Web Research/Social Media

    Australia - Last active: 24 days ago - Tests: 4

    Proficient in: Microsoft Word, Excel, Powerpoint Visio Zendesk CRM Microsoft Dynamics ScreenSteps

    Groups: Zendesk

    $11.11 /hr
    627 hours
  5. Matthew Heman

    Project Manager, Expert SEO/SMM, Copywriting, Editor, Writing

    United States - Last active: 3 months ago - Tests: 7 - Portfolio: 5

    The biggest crux of my working life has been within building interpersonal business relationships through both verbal and written communication. With a highly aggressive mentality and focused on both the short-term and long-term goals I've been able to succeed at most everything I've put my mind too. I'll be the first to admit I've had failures but those only have added to my passion and drive and I feel if you never fail you never learn. I believe if you're not aggressive and results focused you have no place in the business world. You must do what it takes to succeed and do it well. I am used to working in a multitasking mandatory environment and I use my skills to succeed within this venue. I’ve grown up believing in a strong work ethic and take that to any task of any size. I keep myself well organized and play out each task and each day knowing what needs to be done and bringing something from conception to inception and concluding it in a recognized timeframe and in a sound and practical manner. I’m able to stay self sufficient while still maintain the ability to work with and manage people on any task and/or project that needs completion. In addition to my management past I've been writing for 11 years now through company work client and internal business communications, copywriting for a rewards company in Fenton, MO, web content, product implementation and other contract projects. I've ran both QMS (Quality, Management Service) and ISO (International Organization for Standardization) projects for two different companies. This has furthered even more my ability to work with others to receive input and put their suggestions into the overall picture as well as solidifying my project management skills. I am always looking for new and creative ideas to promote, change and expand within my job and the company I work for as a whole. I am grounded in reality while still being an outside of the box thinker. I strive on always staying highly professional, exceedingly motivated and always innovative. I look forward to speaking with you soon.

    Groups: Article Samurai, BigCommerce...

    $33.33 /hr
    1,270 hours
  6. Veronica G.

    Experienced Customer Service / Virtual Assistant

    United States - Last active: 02/18/2011 - Tests: 9

    _FOr the past 3 years, I have been dealing directly with the Customers, so I could say that my strength is in the CUstomer Service Area. I also have experience in the following areas: Logistics, Translation ( English / Spanish 100% ), Data Entry, Quickbooks, among others._

    Groups: Zendesk

    $8.89 /hr
    149 hours
  7. Elizabeth Sleigh

    Elizabeth Sleigh

    Specialist Web Researcher, Entrepreneur

    South Africa - Last active: 08/26/2014 - Tests: 9 - Portfolio: 3

    New, South African Focused Online and Offline Research Services! Aware of how difficult it can be for foreigners who are looking for top-quality products, supplier companies or accommodation, etc., in South Africa, to find precisely what they are looking for. I now offer micro, mini, macro and mega-search (product, service, or general information) packages to anyone and everyone who needs assistance to find whatever they are looking for in South Africa, at various affordable (fixed-price) rates, and look forward to being invited to undertake web-research assignments of this description. Other General/Specialist Web Research: As I spend (and have spent) hours fact-finding, cross-referencing and researching subjects offline or online, and compiling reports for my own (or employer) purposes, and fully realize how time-consuming this task can be. My specific aim and mission is to be of genuine help to busy businessmen and women everywhere - who need various Internet research or marketing tasks undertaken, but (understandably) do not necessarily have the time to perform these (essential) tasks themselves.

    Groups: Zendesk

    $11.66 /hr
    20 hours
  8. Yvette D.

    Yvette D.

    Excellent CSR and Virtual Assistant; Efficient Data Specialist

    Philippines - Last active: 04/25/2012 - Tests: 1

    You will greatly benefit from my years of expertise working in an office environment and contact center. You can rely on me to do jobs to increase your sales, efficiently support marketing, effective customer service e.g email handling having been working as a customer service representative for an international bank for almost seven years

    Groups: Zendesk

    $22.22 /hr
    9 hours