Technical Support Engineer
Computer assembling and maintenance.
Troubleshooting hardware and software problems.
Installing and configuring the peripherals, components and drivers
Installing software and application to user standards
Sound knowledge of digital and analog embedded computer hardware
Wide knowledge of motherboard and circuit designs of monitor
Deep knowledge of printer and cartage refilling.
Familiarity with Analog Circuit, Digital Circuit, PCB design, schematic capture, board layout, vendor interface analysis and simulation
Proficient with electrical hardware test equipment (Multi meter, PCB testing card, analog meter, etc.)
Solid understanding of all phases of SMPS and UPS
Configuring and troubleshooting desktops, laptops and servers
Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices
Excellent troubleshooting skills in complex software and hardware problems
Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems
Troubleshooting of personal computers. On line Support to customers concerning their computer problems
Sound knowledge in Firewall, Proxy Servers, Database, WEB, DTP, DHCP, DNS, WIN, WIN-NT, WML, ASP. Excellent with Office automation software, knowledge of LAN, WAN networking, HETBUI, IPX and setting VP ISDN Lines / Network. Training v Software Section, Network Engineering and Desk Executives, Apache Server, SQL.
Windows NT Server / Workstation, Windows Server 2000, 2003, 2008, Windows 95 /98 /2000/2003/, ME, XP, VISTA, Windows 7, Windows 8, Office 97, 2007, 2010, 2013, Office 365, Server 2003, 2009, Exchange Server, Share Point, IIS etc…
All Microsoft Applications, Windows Administration, Internet and Internet Applications, Microsoft Server Technologies, System Center.
Family, Windows Client OS deployment
MS DOS (installing, developing…)
MS Office, Photo Shop, Video editors, COREL DRAW, DVD Solution…
All Multimedia software
Macromedia software, Dreamweaver, Flash …
Database - SQL, MS Access, Oracle 8i for Windows NT …
Certifications MCP,MCDST,MCTS, MCSA, MCITP
• Adept at motivation of individuals to achieve individual objectives, problem solving
• Strong strategic mind
• Strong negotiation skills.
• Broad inter-cultural understanding and sensitivity.
• Strong operational capabilities and motivation
• Strong presentation skills.
• Trade marketing and merchandising skills.
• Leadership skills.
• Successful in bringing diverse opinions and ideas to consensus
• Innovative thinker and problem solver
• Excellent communication and persuasion skills
• Strong analytical and organizational skills
• Prompt in planning and implementing agreed-upon proposals and ideas