Robert Jason Smith
Technical Trainer and Quality Assurance Software Tester
Last active: 02/04/2014
Analytical professional with 16 years of diverse experience within Fortune 500 companies that specialize in fields such as Information Technology, Federal Government contracts and Human Resources.
• Sixteen years of analytic experience with the Federal Government and Fortune 500 companies.
• Demonstrated proven ability to support, educate and train staff.
• Quick comprehension of new skills and concepts.
INFORMATION TECHNOLOGY EXPERIENCE
Microsoft Systems: Windows, MS Office Suite, MS SharePoint. Knowledge of MS Project
Systems: IRIS, IMPAC II, NCIPC Extramural Tracking System (NEXT), UFMS, TFS (Team Foundation Server), iSupport Tracking System, Outbreak Management System, Epi Info, SPSS (Statistical Package for the Social Sciences), Survey Monkey, National Select Agent Registry (NSAR), Customer Relationship Management (proprietary CRM) applications, Adobe, EPLC (Enterprise Performance Life Cycle), ITIL (Information Technology Infrastructure Library), working knowledge of HHS Section 508 Standards and Guidelines, assisting with writing and executing test plans for software releases, Smoke, Unit and Black-box testing concepts, SDLC (Software Development Life Cycle) and Agile/Waterfall methodologies, knowledge of and exposure to conducting JAD sessions and requirements gathering, testing software and system development processes within the scope of the SDLC
Languages: Familiarity with HTML, Basic Unix, XML and SQL
Security Clearance: Active Secret Security Clearance and Active Public Trust Level 6
DELL/CENTERS FOR DISEASE CONTROL – Atlanta, GA 2012-Present
Technical Trainer/Business Process Analyst
• Objectively review the existing business operations of CDC’s Financial Management Office (FMO) staff and systems utilized execution of Budget Analyst job functions.
• Analyze existing business and IT systems and create business plan for modernized support of long-term business strategy.
• Develop targeted training plan for implementing reengineered business processes or new technology enhancements.
• Test functionality of reengineered system processes and/or system upgrades for usability.
UNITED STATES AIR FORCE – Charleston, SC 2003-Present
Education and Training Craftsman
• Create and facilitate benefits orientation to new and returning personnel.
• Compile written reports and assessments to unit commanders and other personnel for the purpose of evaluating large and small training programs of Squadrons within the Wing are operating within regulations.
• Analyze, evaluate and recommend learning plans to support educational development goals of approximately 2,330 military personnel.
• Administer testing to personnel for career development and promotion.
LOCKHEED MARTIN/CENTERS FOR DISEASE CONTROL – Atlanta, GA 2010-2012
Technical Trainer/Quality Assurance Software Tester
• Train approximately 75 CDC personnel on the NSAR (National Select Agent Registry) system by classroom setting, webinar, small group and one-on-one using computer based/aided training.
• Develop and revise all materials and documentation for training sessions and documentation within the team SharePoint.
• Assist QA team members with developing test requirements for hardware/software integration and system level test. Perform user acceptance testing.
• Manually test software from a user perspective to ensure proper functionality, Section 508 Standards compliance and business requirements are met. Document any defects found and the urgency level of any defects.
• Construct large scale data sets used for the testing phase of the Software Development Life Cycle.
• Participate in walk through sessions of new enhancements or functionality.
• Assist QA team members with developing and writing system test cases from business requirements documents and collaboration with development team members.
LOCKHEED MARTIN/CENTERS FOR DISEASE CONTROL – Atlanta, GA 2008-2010 Technical Trainer/Quality Assurance Software Tester
• Construct large scale data sets used for the testing phase of the Software Development Life Cycle
• Tested (Smoke and Unit testing) software enhancements to ensure new functionality is working properly before releasing.
• Participate in walk through demonstrations of the software before training sessions with the stakeholder groups and end users to ensure functionality is working properly.
• Document defects and communicate with developers on the urgency level of correcting the defect whether it is a show stopper and needs immediate attention or is lower on urgency list.
• Train end users of the OMS via webinar sessions and one-on-one sessions.