I am a multi-skilled customer support expert with seven (7) years of experience in the said industry with three (3) years of TEAM LEAD and SUPERVISOR experience. I am here for your customer service needs from AGENT LEVEL to SUPERVISOR LEVEL. My experience includes: *5,250+ hours of experience and $80,000+ earned with E-Commerce companies using tools like SHOPIFY/AMAZON/WALMART/CIN7/SHIPMONK/NextSmartShip for orders, ZENDESK/GORGIAS/ZOHO/HUBSPOT/HELPSCOUT/ for e-mail support, AIRCALL/RINGCENTRAL for phone support, GOOGLE SHEETS/EXCEL for reports, requests and escalations. *Three (3) years in the E-commerce industry as a customer service representative and wholesale specialist responsible for processing, checking, canceling, and modifying orders of products in the Health and Diet space, Kitchenware, Phone Accessories, Bedroom Essentials space, Automotive space, Shoes and Fashion space, with the use of numerous tools for chat/phone/e-mail support. *Two (2) years in Technical Support handling customer accounts for a telecommunications company with Billing/Collections, Processing of payments/disputes/refunds, order processing, and account management. *One (1) year in the Hospitality industry handling customer reservations for hotel rooms and events with reservations booking/updating/canceling and upselling for higher conversion. *One (1) year in the E-commerce industry as a trainer responsible for training recruits on the basic concepts of the said industry and the tools involved for chat/phone/e-mail support.

I have been in the BPO (Call Center) Industry for over 6 years. Being able to handle various accounts, from Sales, Customer service and Sales for Travel accounts, and Technical Support accounts. I have also been a team leader for 3 years and handled 20+ people for travel accounts. I also have experience in real estate cold calling and appointment setting, back office works, chat and e-mail support. I have a great passion for working as a Virtual Assistant and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I love engaging as all-around support for your business or virtual assistant in general. Furthermore, I am an expert on: - Expert in Apollo, Sabre and Amadeus GDS - Travel management - Slack - Trello - Monday -Asana - CRM - Microsoft Office - Google Suite and Application - Real Estate Appointment Setting - Email Handling - Cold Calling - Creating Presentation - Providing Customer Service - Handling rude customers easily - Organization Skill - Updating Database - Problem Solving Orientation - Planning - Writing & Creating Newsletters - Computer Proficiency

🏆🏆🏆TOP-RATED UPWORK PROFILE & 6k+ working hours🏆🏆🏆 Hi, this is Saiful, a very nice and responsible Virtual Assistant with extensive experience with Customer Service and Order Fulfillment in the E-Commerce Industry, Expert in CRM tools like Gorgias, Reamaze, Zendesk, Freshdesk, Helpscout, Outlook, and Gsuite. Expert in answering disputes through Paypal | Klarna |Stripe and Shopify Chargebacks. TOP RATED EXPERT IN SHOPIFY STORE MANAGEMENT, AND CUSTOMER SUPPORT Specialized in Shopify, Dsers, Etsy, eBay, CJ Dropshipping, Aliexpress Dropshipping Expert My main objective is to provide excellent service, with timely, accurate, and professional results. I am an experienced professional with multiple skills looking for extra work. Very diligent, attentive to details, hardworking, and honest. I have 6 years of experience working as an E-commerce Store Manager, Social Media Manager, and Virtual Assistant with clients around the globe. I would love to build an awesome working relationship with a client through my expertise, honesty, sincerity, and hard work. I'm proficient with any administrative tasks, social media management, Shopify, and management tasks. I provide services with 100 percent accuracy. The Skills and Duties I can perform are the following: - E-commerce Store Management (Shopify and WooCommerce) - Order Management and Product Listings on Etsy/eBay/Shopify - Social Media Management for Instagram, Facebook, Twitter, and Pinterest - Shopify Store Management such as uploading products, offering discounts, etc - Data Entry, Web Research, and Keyword search - Review Writing - All around Virtual Assistant E-commerce Skills include order processing, replying to customer service emails, product uploading, proficiency with Dropified, Dsers, and the Oberlo app. I can also process orders manually on Shopify and Amazon. I can also contact suppliers on Aliexpress and can even build e-commerce stores with Shopify. Why am I useful to you? Because I'm ✔Round the Clock Availability ✔Quality Driven ✔Responsible ✔Professional ✔Reliable I am a very fast learner and I can work under pressure. I can work independently with less supervision. I am very keen on details and I can deliver ahead of time. Each assignment is an opportunity in itself which gives me a chance to share my talents and skills. I’m a full-time freelancer who works to a state of perfection to achieve my buyer’s trust and satisfaction. Dedication to work with accuracy is an asset to me which can be beneficial to any employer. Excited to hear from you, and please let me know if you had any other questions, have a very blessed rest of your day!

Are you looking for a dedicated, reliable, trustworthy, and excellent freelancer? I offer virtual assistance services as listed below and more: ✅Administrative support ✅Customer service (Chat/E-mail/Phone) ✅Recruitment ✅Asana ✅Slack ✅Pipedrive ✅Canva ✅Microsoft Office/Google Docs/Google Spreadsheet ✅Data Entry/Data Mining ✅Audio Transcription ✅Web research/ Google search ✅LinkedIn ✅Data Entry/Encoding (Keyboarding Skills) ✅Social Media Management ✅E-mail Handling ✅Paypal Invoicing ✅Aliexpress/Oberlo/Dropified ✅Shopify Order Fulfillment/Product Listing ✅Xerox ✅Calendar Management ✅Appointment Scheduling ✅Proofreader ✅Personal assistant I will help you offload your time-consuming tasks, increase efficiency, and have more time for your family and friends. I promise on-time delivery, quick response, and accuracy. I hope we can work together sometime. Thank you! All the best, Mylyn Serdon

- 10+ Shopify stores Build - Manage Shopify theme - 3 years as Finance Issues Advisor in Dropshipping and E-commerce - 9 years of experience in customer service via phone, email, and live chat, - 6- years of experience as a Customer Support Manager - 4 years as Operation Manager - 5 years Handling more than 50 Shopify store - 30 agents handled - Seller Support Jewelry (POD) - Seller Center - Answering tickets via Respondio, Gmail, Front, Freshdesk, Zendesk, Zoho, Amazon, Trello, Jira, Canva, Asana, and Gorgias - Shopify and AliExpress Expert - eBay, Amazon, Shopify, and Royal Mail platform users - Product Listing - Fulfill order - Return and track a package - Replace and refund according to the policy - FB, Instagram, Twitter pages - Track data using a spreadsheet and Google Docs. - Google text - Communicate to supplier - Using Grammarly - I also Won 85% of disputed orders/transactions I am hardworking and professional in terms of job and responsibility I meet deadlines and report on time. I love working with supervision and friendly people. I can work multi-tasking or shifting schedules, am tech-savvy, am easy to learn in a new process, and can also undergo pressure. I always give the best of the best to help my clients grow their businesses.

Looking for a dedicated, reliable, trustworthy and awesome freelancer? I offer virtual assistance services as listed below and more: ✅Administrative support ✅Customer service (Chat/E-mail/Phone) ✅Recruitment ✅Asana ✅Slack ✅Pipedrive ✅Canva ✅Planoly ✅WordPress ✅Microsoft Office/Google Docs/Google Spreadsheet ✅Data Entry/Data Mining ✅Audio Transcription ✅Web research/ Google search ✅LinkedIn ✅Data Entry/Encoding (Keyboarding Skills) ✅Social Media Management ✅E-mail Handling ✅Paypal Invoicing ✅Aliexpress/Oberlo/Dropified ✅Shopify Order Fulfillment/Product Listing ✅Xerox ✅Travel booking ✅Calendar Management ✅Appointment Scheduling ✅Zendesk I will help you offload your time-consuming tasks, increase your efficiency, and have more time for your family and friends. I promise on-time delivery, quick response and accuracy. I hope we can work together sometime. Thank you! All the best, Michelle Serdon

🔝Top Rated Service Provider on Upwork - Excelling in Client Satisfaction ⭐ Seeking comprehensive support for your e-commerce business needs? Introducing myself, an experienced and versatile Shopify Expert , adept in remote work with over 5 years of expertise, ready to be your all-in-one solution. MY AREAS OF EXPERTISE INCLUDE: ✅ Shopify Management ✅ Product Listing (Bulk & Manual) ✅ Shopify Store Creation ✅ Customer Service Representative/Customer Support Team Lead ✅ Customer Support (Email, Phone, Live Chat, FB & IG Messenger) ✅ Executive Support ✅ Order Processing ✅ Supply Chain for suppliers in China ✅ Social Media Management ✅ Media Buying (FB, Tiktok, Pinterest) ✅ Product Research ✅ Responding to customers' inquiries ✅ E-mail writing and follow-ups ✅ Organizing files, folders, and e-mails ✅ Set up meetings between clients ✅ Communicate and coordinate with suppliers and customers ✅ Process customer questions in emails or chat ✅ Community Management ✅ Project Management ✅ Internet & Web Research + Web Scraping + Web Mining ✅ Appointment Scheduling ✅ MS Office Suite (Ms Word, Ms Excel, PowerPoint, Outlook) ✅ Expert in handling CRM tools; Notion, Asana, Slack, Trello, Hootsuite, ClickUp ✅ Expert in Google Workspace ( Google Doc, Google Sheets, Slide, Form, Drive) ✅ Talent Recruiting, Screening, and Onboarding ✅ Create Invoices and Receipts ✅ Calendly, Zoom, MS Teams, Google Meet, Skype ✅ Operations Management ✅ Monday, Clickup, Asana, Trello, Notion Join forces with me to amplify your productivity, propel your business forward, and realize your objectives. Reach out today to explore how my virtual assistant services can benefit you.

I'm experienced in: - vector illustrations - technical illustrations and drawings - logotypes - printed materials - pdf brochures - elements for web - line drawings and vectorization You can be sure in quick turnaround time and support after completion of the project. I’m a Messenger Marketing Expert specializing in the eCommerce space. My ManyChat bots have helped get clients’ products to the top of Amazon’s search results, have gained them the Best Seller’s badge and have gotten them verified reviews, time and time again. Knowledge of: Communication skills / Cold calling / Lead generation / Web scrapping / Listening skills / Time management / Sales techniques Call handling / Email Marketing/ E-commerce/ Shopify/ Dropshipping/Online Marketing Seeking a challenging career I aspire to reach in my profession through my determination, dedication and hard work. I am looking for an opportunity with a growing organization, where I can enhance my knowledge and utilize to succeed in an organization's growth. I have a solid experience and knowledge of call center management for the ASIA, AMERICA, AUSTRALIA, and EUROPE accounts. A combined 6 years of BPO and freelance experience in sales, appointment setting/ lead generation, email marketing, cold calling, customer service, up-selling, telemarketing. Proven ability and expertise to deliver projects on time and complete every detail have earned me a reputation as a quality award-winning agent. I received multiple commendations for customer satisfaction and rated as a 5-star agent. I am a self-motivated call center professional with solid inbound and outbound experience in a high-volume call center environment. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas. So if you are looking for a hardworking and superb agent, you're definitely on the right page of the profile. SUMMARY OF QUALIFICATIONS *Experience in configuration and operation of SMTP messaging systems (Exchange, Domino, Postfix) *Extensive knowledge of troubleshooting techniques and logical analysis of complicated problems *Proficient in Word, Outlook, Excel and Internet applications *Exceptional ability to exercise good judgment in dealing with client’s technical issues *Good organizational and interpersonal skills *Strong, sound decision-making skills, good judgment, and problem-solving skills. *Outstanding research and information management capabilities. *Proven ability to work collaboratively with diverse groups and establish ongoing relationships. *Capable of quickly understanding how systems are used in order to provide efficient support. *Demonstrated outstanding customer orientation using strong communication skills. *Strong leadership, teaching, curriculum development, and writing capabilities. *Detail-oriented, with a reputation for thorough process documentation creation, review, and training. *Knowledgeable in Records management life-cycle process including paper and digital-born content. *Extensive knowledge of the design, implementation, and maintenance of records management and archival systems. *Areas of specialization include Records Compliance, Records Management, Digital Records, Digital Archives, Information Architecture, Information Management, Digital Preservation, Electronic Records Management *Highly capable of providing excellent service and giving accurate information to users face-to-face and through 24/7 chat reference. RESPONSIBILITIES *Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail/chat/calls. *Resolved customer email requests for assistance related to the store. *Forwarded requests as per escalation policy to a higher level of support. *Arranged resolution of customer support issues that can’t be resolved by first-line support. *Ensured all customer communications are professional, accurate, and timely. *Resolved requests related to billing and account issues, and some technical assistance. *Prepared technical content for inclusion in the support knowledge base. *Used support applications for recording and tracking problems. *Engaged proactively, multitasking effectively.

Welcome to my profile! Here are the tasks I can do for you. I am a highly skilled and detail-oriented professional with a diverse background in providing administrative support and customer service. Equipped with extensive experience in customer support email management, customer service, data entry, administrative support, customer success, scheduling, social media management, etc., I am committed to delivering exceptional results and exceeding your expectations. 🔹 Core Skills: ✅ Virtual Assistant ✅ Administrative Support ✅ Data Entry ✅ Customer Service Representative/Customer Support Team Lead ✅ Customer Support (Email, Phone, Live Chat, FB & IG Messenger) ✅ Executive Support ✅ Calendar management ✅ Scheduling appointments ✅ Social Media Management ✅ Email Management ✅ Lead Generation and general research ✅ Responding to customers' inquiries ✅ E-mail writing and follow-ups ✅ Organizing files, folders, and emails ✅ Setting up meetings between clients ✅ Communicating and coordinating with suppliers and customers ✅ Processing customer questions in emails or chat ✅ Community Management ✅ Project Management ✅ Appointment Scheduling ✅ MS Office Suite (Ms Word, Ms Excel, PowerPoint, Outlook) ✅ Expert in handling CRM tools; Notion, Asana, Slack, Trello, Hootsuite, ClickUp ✅ Expert in Google Workspace (Google Docs, Google Sheets, Slides, Forms, Drive) ✅ Talent Recruiting, Screening, and Onboarding ✅ Creating Invoices and Receipts ✅ PDF Conversion and Editing ✅ Calendly, Zoom, MS Teams, Google Meet, Skype, Webex Cisco, and GoToMeeting 🛠️ CRM and Tools Proficiency: I am well-versed in utilizing a wide range of tools and software to streamline workflows and enhance productivity. Some of the tools I am proficient in include: ✅ CRM tools: Notion, Asana, Slack, Trello, Hootsuite, ClickUp, Freshdesk, Zendesk, Intercom, Hubspot, Monday.com ✅ Google Workspace: Google Docs, Google Sheets, Google Slides, Google Forms, Google Drive ✅ Video conferencing platforms: Calendly, Zoom, Microsoft Teams, Google Meet, Skype, Webex Cisco, GoToMeeting 🌟 Why Hire Me? ✅Proven track record of delivering high-quality administrative support and customer service across various industries. ✅Adaptable and quick to learn new tools and systems, ensuring seamless integration into your existing processes. ✅Exceptional communication skills and a commitment to professionalism in all interactions. ✅Dedicated to exceeding client expectations and contributing to the success of your business. Let's work together to optimize your operations and achieve your business I am always available!

Administrative Virtual Assistance for personal and business clients including e-mail handling, scheduling, booking travel tickets and hotels, etc. Customer Support - live chat, inbound or outbound phone support, order processing, & email handling. I am a hard worker, reliable, team player and a friendly person. Past experience working as a virtual assistant, executive assistants, customer service, web research and much more. Spoken languages: English, Spanish & Hebrew. Tools: Microsoft Word, Excel, Powerpoint & Outlook Google Docs, Sheets & Presentation Salesforce, Hubspot, etc. I learn fast new tools and I'm open to new projects and opportunities to expand my knowledge and skills.