Customer support Freelancers

Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 945 Customer support projects are completed every quarter on Upwork.

945

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: May 1, 2015
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  1. Melanie I.

    Melanie I.

    Experienced Travel Manager/Ops Manager/VA & Project Manager

    Canada - Last active: 2 months ago

    My goal is to find interesting and challenging projects which allow me to utilize my vast talent base to increase the value of the customer brand or experience. I have successfully completed several multi-faceted projects (including a national merger, company audit, new technology implementation, acquisitions, etc) across several verticals working with a diverse and global team. These projects were for a variety of clients from a small technology start-up to a global food processing company involved in Lean Management. My experience is varied and vast (just how I like it). I am a person who catches on quickly and is not afraid to jump in and get the work done. Although my professional experience is predominantly in the travel industry it does lend itself to a myriad of business and technologies. If you need help with account or project management, scheduling, event management, staffing, travel arrangement, client relationship management, customer service, personal assistance, account and client implementation, training, customer solution management then I am the person you should hire! Real-World Experience: -Highest billed staffing hours in my department -Part of the team who turned around an audit failing global food processing plant -Lowest attrition rate in my division -Highest customer satisfaction rate (internal and external) -Successfully implemented customer satisfaction programs (Thanks A Million and Ask for the business)

    $27.78 /hr
    0 hours
    0.00
  2. Celia H.

    Celia H.

    Business Development Consultant (Marketing | Project Mgmt | Events)

    United States - Last active: 1 month ago - Tests: 4

    CELIA IS A BUSINESS DEVELOPMENT CONSULTANT with a background in B2B/B2C sales, marketing, and event production in the specialty food, fashion retail, education, and nonprofit industries. At her last full-time job, she identified new markets and sales opportunities to scale a specialty food startup, successfully creating a new product line and seeding the product in Boston; she also managed the company’s social media, PR, and brand identity efforts. CELIA HAS GREAT PROJECT MANAGEMENT SKILLS that she uses to manage trade shows, vendor relationships, Web advertising campaigns, and sales pipelines; she also has excellent research and communications skills and extensive experience creating and refining internal and external communications collateral such as presentations, brochures, proposals, email blasts, and website and social media content. CELIA CHOOSES PROJECTS SELECTIVELY and targets opportunities to make strategic, meaningful, and polished contributions.

    $49.99 /hr
    0 hours
    0.00
  3. Spencer A.

    Spencer A.

    Highly Motivated Administrative Specialist

    United States - Last active: 1 month ago - Tests: 10

    Young, highly motivated and qualified professional ready to contribute to your organization. As an administrative professional with over ten years’ experience, I know my diverse skills and qualifications will make me an asset to your organization. I’ve built my career in a variety of roles and industries, mostly in small companies where I was not just the admin but also gatekeeper, technology whiz, bookkeeper and marketing guru. I’m not only used to wearing many hats, I sincerely enjoy it; I thrive in an environment where no two work days are exactly the same. I hold a Bachelor’s degree in Business Administration as well as being a notary for the State of Florida.

    $16.00 /hr
    0 hours
    0.00
  4. Melanie W.

    Melanie W.

    Experienced Executive Assistant

    United States - Last active: 21 days ago - Tests: 1

    If you are seeking an exceptional assistant with 10+ years of experience, a proven track record, and strong organizational skills, look no further! I possess a long list of secretarial skills, and take pride in my work, which reflects well on your business needs. Director of First Impressions ~ Your Virtual Secretary I have often been asked to provide an uncomplicated description of my position. My reply is simple: It is my job to anticipate the needs of those I support before they themselves realize that need. Furthermore, as the first point of contact for an executive office, I find the connotation “Director of First Impressions” befitting. A delicate line is walked by the liaison of the Executive Office and the Clientele. One must be strong enough to screen unwanted or unwarranted attentions while being simultaneously compassionate to the needs of the consumer. No description can fully encompass the constantly changing duties and priorities of these positions. Skills: Typing (135 wpm), 10-key (9,000 ksph), All Windows OS (including 8), MS Office (Outlook, PowerPoint, Word, Excel, et.al.), Coordination of Travel, HR Generalist, Online Payment Gateways (Paypal Management Portal, Authorize.net), Fraud Management Software (Iovation), Transcription, Dictation, AP/AR, Customer Service, Research (both web-based, and psychology)

    $20.00 /hr
    0 hours
    0.00
  5. Brittany Carter

    Brittany Carter

    Personal Assistant, Organizing and Planning

    United States - Last active: 08/23/2013 - Tests: 2

    To deliver results on all my assignments (small or large) that will surpass your expectations by employing my 7 years of experience of strong administrative, organizational, multitasking and personal assistant skills, my professional hands-on experience, as well as my ability to learn and adapt quickly. I will provide you with an exceptionally reliable, professional worker, able to perform with minimal supervision, quickly and efficiently. Many of my services set me apart from other virtual and personal assistants. These skills include my eye for detail, my positive and personable nature, and my ability to perform to your highest standards. I succeed and perform my best in a demanding, fast-paced environment and am highly self-motivated and have a strong drive to achieve personal and corporate objectives. Kevin Fell of KevinsOffroad.com says "I've contracted with Brittany multiple times over the last 3 years, and she has done an amazing job with everything I give her, and also did a fantastic job helping me organize my office as well. As a small business owner, unable to hire a full-time person for one job, it's great to have Brittany available to help me with special projects that she's MUCH better at than I would be." My valuable skills include, but are not limited to: - Competent, problem solver, adapts well to any environment, flexible about working overtime. - Exceptional written and interpersonal communication, customer service, organizational, and multi-tasking skills. - Highly motivated, detail oriented, and eager to accept new challenges. - Excellent planning skills with attention to detail. - Strong commitment to team performance and excellence with the ability to contribute and follow directives when appropriate. - Highly effective leadership, communication, and motivational skills. - Proficient at developing and maintaining administrative processes to improve accuracy and efficiency. - Able to identify goals, prioritize and resolve issues. - Effective at meeting deadlines and working under pressure.

    $18.52 /hr
    101 hours
    0.00
  6. Rob Hines

    Rob Hines

    Passionate Professional Seeking to Contribute

    Canada - Last active: 07/22/2013 - Tests: 2

    I want to work and for that work to be meaningful for the world and to fit within my world view. I bring passion and energy to my work. Previous career segments include student planner, landscaper / business-owner, political organizer, and currently - citizen engagement consultant. Volunteer positions include working for political and community organizations such as political parties, local government task forces, habitat for humanity, and several smaller local initiatives and campaigns. My skills are varied and include excellent writing ability; goal oriented with attention to process, stakeholders, and communication; and, excellent problem solving skills - self driven.

    $38.89 /hr
    537 hours
    0.00
  7. Mellissa Rempfer

    Mellissa Rempfer

    Income Development Coach, Business Development, and Trainer

    United States - Last active: 3 months ago - Tests: 2

    Everyone in business is looking to maximize their resources whether it is time or money. I walk the talk and help people grow in areas that they are weaker or need an extra set of hands. Whether it is a quick few hours to a long term project I bring all of my skill sets to bring out the best results for you. I can oversee and manage projects or develop a new program, training, or product. I can also help and take the burden of doing the time consuming tasks that drain or tax your capacity. Feel free to contact me. 25% of all my contracts get donated to charities.

    $50.00 /hr
    51 hours
    0.00
  8. Yumi H

    Yumi H

    Reliable and Dependable powerful Customer support Professional

    United States - Last active: 8 hours ago

    Reliable and Dependable powerful Customer support Professional. Japanese and English Bilingual for any customer service job for your company.

    $55.56 /hr
    1,559 hours
    0.00
  9. Abby M.

    Abby M.

    Expert online product and customer service manager

    United States - Last active: 11/03/2014 - Tests: 1

    I've spent four years as an operations executive serving over 50,000 online students in the US and abroad. As the Director of Student Relations I was responsible for retaining unhappy customers by ensuring a first-rate experience with my resolution team. I decreased the average escalation to resolution time frame by 75% and maintained that level throughout my tenure. Customers who worked with my team had a 20% higher retention rate than the general population. I used the complaints information to educate the business of process, policy, and/or employee training opportunities to improve the student experience. I created and managed a cross-functional process improvement team focused on improving customer service and the online platform. I have extensive experience working with a variety of levels, from managing front line teams to spearheading projects for the COO. In my final role at Kaplan I worked directly for the COO developing and implementing a customer-first portfolio. Specifically, I was responsible for the strategy and change management to transform the University’s culture to become truly student-centric. To do so I focused on three major areas; 1 – made Net Promoter Score® a key performance indicator, 2 – implemented monthly front-line employee shadows by the senior management team, and 3 – implemented mystery shops by the senior management team. Throughout my time at Kaplan I worked closely with faculty, students, and student support services to manage online course curriculum, payment, and support services. I have four years experience managing digital content and customer support in an online environment.

    $25.00 /hr
    0 hours
    0.00
  10. Elizabeth C.

    Elizabeth C.

    Manager

    Philippines - Last active: 06/26/2014 - Tests: 1 - Portfolio: 6

    CAREER SUMMARY * A total of 16.5 years of professional experience in food production & services. Twelve (12) years in operations, 1 year in Training Department and 3.5 years in Human Resources Employee Relations * Handled several positions ranging from management, sales, marketing, training, human relations, and logistics. Gained an expertise in time management, training systems, creating training guidelines & procedure for operation, orientation, employee relations, procurement, documentation, scheduling, financial analysis, budgeting, planning, sales building activities, cash handling, inventory and statistical management * Key accomplishments are primarily on process improvements towards increasing efficiency. With proven skills in managing people and enabling teams to meet its Key Performance Indicators (KPIs) * Able to provide Total Customer and Partner Satisfaction or exceeds their expectation of quality, service, cleanliness and value * Knowledgeable in the use of computer applications in MS Office. Practices situational leadership, is noted as a problem solver manager and driven to deliver excellent results

    $22.22 /hr
    0 hours
    0.00