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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Crystal I.

Crystal I.

Explorative, detail oriented, curious and intuitive.

United States - Tests: 4

Management mantra: "Measure twice, cut once. Quality is key." I've helped small and medium sized businesses with foundational organizational planning, project management, quality recruiting and on-boarding. My ultimate goal is to stay analytical and to continually improve the functionality and cohesion of the many moving parts of your business. When you have a set destination, you're quick to think that fast, easy and cheap is your best bet. Unfortunately, that will most likely become a very slow-moving, problematic and exponentially expensive ordeal. I try to steer clear of those initial impulses in order to map out an actively challenging (the good kind!), possibly scenic, rewarding and inspirational route instead.

$27.00 /hr
58 hours

Kevin Mahipos

Kevin Mahipos

Expert in troubleshooting

Philippines - Tests: 2

I've have lots of experience with Software and Hardware , recently I've work in innosoft solution , as a Human Resource Information System representative. I have knowledge in HR / Payroll, DBA - Database Administration. Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, and have skill in communication.

$5.00 /hr
0 hours

Tiffany S.

Tiffany S.

HR Professional

United States

Efficient and tactful professional seeking a position within a great organization. Bringing extensive experience in human resources, data entry, customer service, and coordinating staffing activities; screening, recruiting, scheduling, and interviewing as well as a demonstrated ability to manage the diverse human resource management information systems and applicant tracking systems.

$16.00 /hr
91 hours

Nannett O.

Nannett O. Agency Contractor

Payroll, HR, System tester, Technical Support

Philippines - Tests: 8 - Portfolio: 1

Payroll and HR Information System has been part of my everyday life for more than 10 years. I worked as a system tester, implementation analyst and technical support both on site and off site for Attendance Monitoring and Payroll System. I also conceptualized and developed a troubleshooter's manual and customer support guide for the same system. Currently, I am working as HR Supervisor for an automotive services company. I have great experience on MS Office applications such as Excel, Word and Powerpoint. I also have experience on Visual FoxPro and OOP.I would like impart my skills, knowledge and experience to Odesk clients so that they need not worry on any payroll and HR related matters and they can focus more on increasing company profit.

Associated with: TruSupport

$7.00 /hr
8 hours

Kenette Maneje

Kenette Maneje Agency Contractor

Experienced Customer Service Representative

Philippines - Tests: 3

My name is Kenette Maneje, I am 22 years old. With the skills I've fostered and embraced with my experience in customer service, I think I’m a great fit for the role. I make sure all queries of my customers are answered and catered to in a timely manner, may it be billing, account changes and transactions, and mostly anything you can think of in a provider-customer relationship, I've handled it both in mediums of voice, chat and email. I’m big on customer service and have been awarded multiple times for excellent service, I won’t stop at that. I can still grow, and the next customer I’m hoping I find in your campaign

Associated with: Telemarketer Group Philippines™, Telemarketer Group Manila™

$8.00 /hr
0 hours

Mary Nycel Calderon

Mary Nycel Calderon

CSR / Virtual Assistant: Data Entry Professional, Web Researcher

Philippines - Tests: 5 - Portfolio: 2

Over the last 3 years, I have gained a wide range of experiences from being a Customer Service Representative. My knowledge and expertise include customer service, database management, organization, web and internet research, document processing, and many other administrative tasks. I am now seeking to apply these to any home-based job that will help me enhance these skills further. I am a straightforward, dependable, well-organized person, very motivated, detail-oriented, and am seeking new opportunities to put my wide-range of organizational skills with sense of urgency, accountability and results-oriented attitude. Call me Nycel - a very sincere, knowledgeable, consistent, and dependable person ready to take your project into the next level. My core expertise lies in my intention to help companies and individuals worldwide with their outsourcing needs while giving the best valuable work feasible at a practically fair price. I am looking for opportunities that fit my skills and desires and I’m looking to obtain a tough yet satisfying job and opportunity that will develop my strong organizational skills, educational background, and ability to work well with people in a team environment. I preferably would want to have a long term job and ready to commit to it up to the last drop. I can work with least supervision and I am completely equipped for a home based job. I’m ready to commit to any full-time job which means high availability and commitment to turn a project into an achievement. My passion is into the idea of giving my employer perfect satisfaction!

$6.67 /hr
58 hours

Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
818 hours

Ashok Hora

Ashok Hora

Recruiter/ Experined Web Researcher/ Data Entry Professional/ VA

India - Tests: 2

If you are looking for an assistant to help you in your daily tasks, I can offer you the following services : organizing your schedule, setting up your appointments, handling your emails administrative support taking care of reviewing and assessing applicants for hire via Skype data entry (fast typer) Recruitment Other HR and Administrative task. I am a very responsible and well organized person. I take my duties very seriously and fully commit myself to obtaining the best results. I have the ability to stay calm under pressure and concentrate on finding solutions. I am a sociable person with very good communication skills. My developed sense of humor and team spirit help me integrate and find my place in a group. Advanced knowledge of MS Office: Word, Excel, Access and Power Point;

$3.33 /hr
1,668 hours

Javeria A.

Javeria A.

Javeria Ali

Pakistan - Tests: 1 - Portfolio: 1

I am Google Adwords, google analytic certified & enthusiastic social media marketer. I have been doing freelance social media work for 3 years now. I am working as Creative Head for Nestle , TetraPak , Samsung Mobile,Intel, Rivo Mobile ,Dell & Orient Electronics . I am managing there whole digital portfolio starting from ideation to execution. I am an extremely self-driven individual with a passion for creative ideas and all things Digital.My biggest strength is communication (written and verbal), along with an attitude to get things done on time and with full commitment. A good challenge drives me crazy.

$15.00 /hr
112 hours

Gerald Gawat

Gerald Gawat

Mr. Gerald G. Gawat

Philippines - Tests: 1

I am individual with over 6 years of experience in the call center Industry. With that being said I have already developed good communication skills, Mastered being effective and efficient all the time in what I do and Multitask to be productive and provide good numbers to my Client and Employer. On my previous job in Sykes I was a Collections Specialist. We do outbound calls to customers with overdue in their account. We make sure to provide Customer Satisfaction in the process and make sure to end the call with a Solid Payment Arrangement. The job entails a Specialists to have Good and Firm tonality as to not offend and set the flow of the conversation. Good Rebuttals and Reversals is a good skill that I have acquired and that made me overcome strong rejections from Customers. We are set and trained to work in a setup where there are KPIs or Metrics to be followed. Proud to say that I am able to meet them and be well compensated with Bonuses for a job well done. I would be interested for offers for a part time job that I can relate my previous experience. I would be open for offers and be open for negotiations.

$6.67 /hr
808 hours