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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: September 1, 2015
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  1. Vincent H.

    Apple Certified Technical Support

    United States - Tests: 3

    - Provide technical support and customer services via phone and/or email. - Perform a broad range of work which can be routine or non-routine within a variety of services, technologies and environment (Mac OS X, Windows XP, 7, 8, multiple Linux and Unix distributions). - Troubleshoot and resolve software and hardware problems on behalf of end users. - Provide wired and wireless problem solving for local and remote end users. - Performs new hardware and software installation or upgrade. - Familiar with Team Viewer and GotoMeeting. - Building, re-configuring, maintaining and repairing Apple (80%), Windows and Linux (20%) on desktop and laptop. - Perform changes to equipment (monitor, peripherals and etc) and application installation, configuration and upgrades. - Troubleshoot computer,software, network connection and create presentation using Excel & PowerPoint. - Build, repair, upgrade computer system. - Customer service. - Filing personal tax.

    $7.00 /hr
    0 hours
    0.00
  2. Pankaj Panchal

    Pankaj Panchal

    IT Customer support & services.

    India - Tests: 4 - Portfolio: 3

    I have 5.5 years experience in customer service and Technical support, Remote desktop support, tickets, emails, responding to customer queries/emails, and resolving complicated/sensitive customer issues and complaints ensuring to provide an extraordinary customer experience. I can manage all above things as well as other things & purely Interested in work & growth.

    $7.00 /hr
    0 hours
    0.00
  3. Jerome E.

    Jerome E.

    Network Engineer

    Egypt - Tests: 3 - Portfolio: 2

    - I've graduated from Engineering Faculty, Electronics and Telecommunications department. - I made Excellent grades during my studying period and also in my graduation project results. - Graduation project was a deployment to a total VoIP Gateway solution which was connecting the three networks PSTN, GSM and VoIP. - During my studies i worked as an installation engineer where i was responsible for : * Installing CCTV systems * Installing, configuring and troubleshooting Panasonic PBX stations and terminals. * Installing, configuring and troubleshooting ADSL service over small networks. - After finishing college I've joined a scholarship from Ministry of Communication it's a one year program where i studied and practiced working through larger scale networks and i became a CCNA & MCITP Server admin certified. - I've also a good experience in creating and dealing with servers, I've presented a complete Electronic Elections project in my graduation from the scholarship. - Finally I've a 2 years experience in customer service, dealing and handling both technical and billing problems in one of the biggest Telecommunications companies in Egypt "Vodafone".

    $3.33 /hr
    0 hours
    0.00
  4. Shafi Mohammad

    Shafi Mohammad

    IT System Administrator, Network and Data Management Officer

    Pakistan - Tests: 4

    IT & Data Management Officer The Johanniter International Assistance Pakistan Mar, 2015 — Present To analyze, design and develop Quality centralized database for Organization’s Mission in Pakistan To code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology. To enable central database in such way that the remote access on data can be made possible at all level (HQ/CO/PO/FO) To save organization’s all Data on centralized, secure location. To ensure proper maintenance of software and database functionality To evaluate and identify new technologies for upgrading of existing Database Systems Network Administration & Server Management: To install, configure and implement secure server based local area network To perform a variety of maintenance, evaluation, installation and training tasks To administer network workstations, utilizing networking protocols To implement security policies and monitor security of Organization database and network To evaluate and / or recommend purchase of computers, network hardware, peripheral equipment and software. To install, configure and ensure maintains of personal computers, networks, workstations, file servers, Wireless networks, devices and systems. To plan and implement network security To describe secondary data back -up system. Troubleshooting Hardware and Software: To troubleshoot network, system and applications to identify and correct malfunctioning and other operational difficulties To develop and conduct various training instructions for system users on operating systems, Central databases and other application To document network problems and resolutions for future reference To troubleshoot all technology issues (include hardware and software) Data Management System , IT Officer Mercy Corps Pakistan Aug, 2008 — Sep, 2014 Administer network workstations, utilizing TCP/IP or non-TCP/IP networking protocols and/or Linux-based or any Windows based operating systems. E-mail management, and providing IT tools, services to all employee. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. Install, configure, and maintain personal computers, Linux workstations, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment. Perform and/or oversee software and application development, installation, and upgrades. Maintain site licenses for department/organization. Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems. Identify utilization patterns and their effect on operation/system availability and performance expectations. Anticipate communication and networking problems and implement preventive measures. Establish and perform maintenance programs following company and vendor standards. Ensure timely user notification of maintenance requirements and effects on system availability. Investigate, recommend and install enhancements and operating procedures that optimize network availability. Maintain confidentiality with regard to the information being processed, stored or accessed by the network. Document network problems and resolutions for future reference. , Data Management Assistant Mercy Corps Pakistan Jun, 2005 — May, 2006 Enter and process data. Maintain district database and Reports. Update records of project purchased items from procurement and warehouse on Weekly basis and keep track of all items. Assist Admin / Finance assistant in filing and maintaining all project documents. Assist Admin / Finance assistant to process purchase requisitions and purchase vouchers to finance and procurement. Any other duty assigned by Regional Coordinator. Conduct him/her self professionally and personally in such a manner so as to bring credit to Mercy Corps and in no way jeopardize its humanitarian efforts. , Jun, 2006 — Jul, 2008 Computer Operator & Office Manager/IT Admin Assistant Muhammad Ayub & Brothers Cons. Company Pakistan Enter and process data. Maintain Site database and Reports. To Maintain Networking To Solve Pc’s Problem (Hardware/Software) To Provide Daily/Weekly Material Lists of Sites , Cisco Certified Network Associate Routing & Switching (CCNA) Cisco Certified Network Professional Routing, Switching & Trouble Shooting (CCNP) Microsoft® Exchange Server 2010 Microsoft® ISA Server 2004 IT Diploma • English, Urdu and Local Languages of Pakistan. • Expert Report and Writing and Analysis. • Knowing Computer skills, Office automation, internet, presentations. • Traveling experience all over the Pakistan. • Data analysis

    $16.67 /hr
    0 hours
    0.00
  5. Caroline Williamson

    Caroline Williamson

    Experienced Human Resources/Administrative Professional

    United States - Tests: 9 - Portfolio: 1

    Human Resources professional and military spouse with 5+ years industry experience, MS in Human Resource Development, BS in Management and PHR and SHRM-CP certifications. Able to type 90+ wpm. Experienced in customer service, administrative tasks, scheduling, document creation, process improvement, and creation of policies and procedures. My long term goal is to open a Human Resource Consulting group. My short term goal is to provide professional services in order to further build my resume.

    Groups: Blue Star Families

    $16.67 /hr
    6 hours
    0.00
  6. Jason B.

    Jason B.

    Exp. Help Desk/HR/Admin./Cust. Service/Email

    United States - Tests: 4

    Hello and thank you for viewing my profile! I am a detailed and thorough professional with over twelve years of administrative experience - the last four years as a help desk operations manager. I specialize in delivering quality services with respect for strict deadlines and high expectations. I am equipped with a dedicated home office complete with a computer, copier/scanner/fax, phone and color printer. I possess the self-discipline and time management skills necessary to serve your needs. Expertise: Administrative Support - Data Entry, Personal Assistant, Web Research, Email Response Handling Customer Service - Customer Service & Support, Technical Support, Phone Support Sales & Marketing - Email Marketing, Telemarketing & Telesales Business Services - HR / Payroll

    $6.50 /hr
    0 hours
    0.00
  7. Curt G.

    Curt G.

    IT Administrator/Support professional

    United States - Tests: 1

    Hi I'm an IT professional working in Texas and have worked in many roles in Large IT organizations through the years. I believe in empowering the information worker and helping them get the job done with the desired results. I hope I can help you with your business, your projects and your IT needs. I specialize in: Hardware, software integration, Database design, SharePoint, systems administration, and all things IT related. What else? My creative outlet is design in Adobe Illustrator and photoshop. I can also help with the the items you might not think about, like data entry, powerpoint design and helping in other areas. I love working in IT and I would be very happy to work with you on your projects!

    $38.89 /hr
    0 hours
    0.00
  8. Michael Phelps

    Michael Phelps

    Experienced Customer Support and Marketing

    United Kingdom

    Previously I have handled management of Customers in Retail and Online with both questions, online orders and complaints. I work effectively with emails and Ticket Systems. With a good knowledge of different programs, I am able to quickly adapt to the work required. Professionally I work in Marketing, particularly social media. Effectively engaging target audiences and using tailored posts to reflect the company, making them more personal and engaging to the audience.

    $8.00 /hr
    0 hours
    0.00
  9. Riya C.

    Riya C. Agency Contractor

    Professional VA / Project Manager / Administrative Work / Bookkeeping

    India - Tests: 1

    A Gold Medalist in Graduation and Post-Graduation. A conscientious personable & energetic Administrative Specialist with over 5 years’ experience that encompasses, administration, documentation and project management. Key Strengths: - Flexible and adaptable. - Can assimilate quickly in transitions, even switching roles as needed to maintain productivity. - A Resourceful problem solver. - Adapt in anticipating & analyzing problems, then formulating solutions. - Detail oriented, a keen eye for errors and inconsistencies, striving for flawless output who embraces new concepts and methods. I am working with US based Web Design Company for many years. I have knowledge of cross platform designs, responsive designs, web 2.0, action calling items, seo complaint designs etc. I specialize in Project Management and Team Management. Experienced working with remote contractors that are located in different time zones. I am available to work remotely or freelance with a company(s) and client(s). I am currently accepting short and long term assignments. Please do check with me via email or skype to discuss your projects. Key Skills: Computer Skills, Word, Excel, Basecamp, ZohoCRM, Asana, Recruitment

    Associated with: Jay Infoworld

    $8.00 /hr
    1,284 hours
    0.00
  10. Sherrie Lemons

    Sherrie Lemons

    Virtual Assistant/Recruiter

    United States - Tests: 5

    Highly-Qualified Professional with over 10 years of experience of Administrative, Customer Service, Secretarial and Human Resource to provide. I have excellent organizational and ability to work independently & with diverse groups of people. Speaks Mandarin Chinese, demonstrates excellent Customer Service skills, Telephone Etiquette Skills, operates multiple switchboards, Time management Skills, and Able to perform multiple tasks. Currently works for Apple, Inc troubleshooting by means of Tech Support and also exhibits extreme professionalism. I also have experience in different levels of Recruiting which can provide effective and seamless organization to your company or project.

    $3.00 /hr
    0 hours
    0.00