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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Last active: 18 hours ago - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    545 hours
    0.00
  2. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Last active: 5 months ago - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  3. Angelo ramon I.

    Angelo ramon I.

    Just glad to be of service.

    Philippines - Last active: 17 days ago - Tests: 4 - Portfolio: 1

    Hi clients, I am available to do Transcriptions of around 30 minutes per audio. Although I am new here, i have some experience doing it. As of now, I have about 3 audio hours to do. Please send a sample to check for audio quality and clarity of speaker/s' voices. Duration for this: 24-36 hours upon acceptance. Rate: I will accept oDesk minimum. ----- I am here to offer services for any online work that fits my qualifications. Be it in writing, data entry, etc. Just give me some training or coaching and I'll get right on it. Please note the availability I have. I may be in some other projects outside this site. I have basic knowledge in lead research. Also, I have some experience in audio transcription. These takes about 2 days for a 55minute audio. I am currently a HoUSe-band, who has more time doing home-based jobs. I have had previous work experiences as a trainer, minor consultant, business owner, service business manager.

    $3.33 /hr
    4 hours
    0.00
  4. Charaiss Ann Gonzales

    Charaiss Ann Gonzales

    Experience Customer Service/Technical Support Specialist

    Philippines - Last active: 2 days ago - Tests: 2

    For the past seven years I have spent my career on a Business Process Outsourcing specializing in Technical Support/Customer Service (e.g. Internet Connectivity, Telephony and Cable, Products Specs and Email/Chat Support), I started as a humble Customer Service Specialist then had been trained and transferred as a Technical Support agent in where I've been molded, enhanced, learned, and gained experience not only in terms of products specialization but as well with customer interaction. I've been doing some side works on my off shift hours, I spent my time doing a part time work as a virtual assistant, a bit of audio/video transcriptions, data entry and as a part time online English tutor for Japanese, Korean and Chinese students, through this I learned a lot, develop my skills and gained more experience not only in the field of Customer Service/Technical Support but also doing other jobs specializations. I have spent thousands of hours on phone interactions, chat support, online assistance and email escalation with US, UK and Australian customers as a Customer Service, Technical Support Specialist and as a Virtual Assistant, also phone interactions with Japanese, Chinese and Koreans being an online English teacher. I'm very familiar with English grammar and usage and have no trouble adapting to various style guides. Since I opt to leave the corporate world and start anew, along with me is my skills, learning and experience gained throughout the years of working on a BPO industry.

    $3.33 /hr
    2,280 hours
    0.00
  5. Jeniffer Jose

    Jeniffer Jose

    Experienced Customer Service Representative / Virtual Assistant

    Philippines - Last active: 1 month ago - Tests: 2

    I'm an experienced Call Center Agent and now working as Transaction Specialist handling data entry account to one of the top leading providers of software used on computers and the World Wide Web. I have more than 10 years of work background in various fields covering sales and BPO Industry (both customer service and data entry). I’m used to work in fast-paced environment and have the ability to multi-task even if the pressure rises. I'm looking for part time job which offers favorable condition and will help me utilize my skills and talents. • Consistent Teleperformance Awardee for exemplary performance in the pursuit of excellent Customer Service. • Skilled at interacting with customers of all socioeconomic backgrounds. • Trained to deliver highest quality of service and support to customers via automated call distribution phone software, remote connection or over the internet. • Knowledgeable on customer service principles and practices. • Expert knowledge on troubleshooting mobile phones. • Proficient in PC applications such as Internet Explorer and Microsoft Office. • Knowledgeable on Data Entry. • Proficient in typing and grammar. • Has good selling skills and can easily build relationship with others. • Can do multi-tasking and has the ability to work with others on a combined task. • Organized, keen to details, and resourceful team player who can generate workable solutions and resolve complaints. • Flexible and can easily adapt to changing environment. • Self motivated and looks beyond the horizon with a long term perspective and eager to meet challenges.

    $7.00 /hr
    0 hours
    0.00
  6. Jacob Mullins

    Jacob Mullins

    Experienced Customer Support Specialist

    United States - Last active: 24 days ago - Tests: 4 - Portfolio: 1

    Hello, my name is Jacob and I'm a customer service/technical support agent with over a decade of experience in a fast paced/goal oriented environment. I'm a highly motivated self starter with excellent communication skills and a positive mental attitude. Working for a Fortune 500 company for the majority of my career, I have consistently exceeded quotas, won awards, and created extremely satisfied customers in an industry that's both highly competitive and challenging. I have been successful working from my noise free home office, providing phone, chat, and email support for a variety of products, including; life, accident, and health insurance, wireless phone service, broadband internet, credit and investment options, education account management, checking account management, quality assurance, and team leadership. I have the skills necessary to help you provide excellent service from the customers first point of contact.

    $15.00 /hr
    0 hours
    0.00
  7. Odeta Thomaj

    Odeta Thomaj

    Experienced in CRM/Basic Acconting/Data entry

    Albania - Last active: 1 day ago - Tests: 3

    Most of my professional experiences have been around Accounting, Data Entry and Costumer Relationship Management. I have also the right experience in Business Planing, Financial Analysis, Account Payable, Inventory Management, Payroll, Purchasing, Invoicing, Advertising and many other aspects related to business consulting and analysis. I speak fluently English, Italian and Albanian. I strongly believe that my previous working experiences have made me capable to become easily adapted to any task to me required that is connected to a company's thrift.

    $8.89 /hr
    0 hours
    0.00
  8. Gurpreet Bacher

    Gurpreet Bacher

    Sourcing Speacilist / Recruiter - USA/HR/ Admin/ Assistant

    India - Last active: 7 days ago - Tests: 2

    I am self motivated and my goal is to provide quality service at all times for my clients . I work responsibly and use my knowledge and skills to achieve successful project completion. I am a results oriented, organized and ethical worker who offers excellent customer service to both the client and the candidate. I have recruited in unionized and non unionized environments and have recruited IT, trades, clerical and management personnel. I also have experience in International recruiting. Focused in the placement of Software Engineers/Architects (Distributed and Mainframe), Database Architects/ Developers/ Administrators, Network/ System/ Security Engineers, Web Developers, Quality Assurance/ Test Engineers, Technical Program/ Product /Project Managers, Development Managers, and Business Analysts. Specialties: Business Development,Recruiting,IT Staffing, Driven Sales Professional, Customer Services/Support, Telemarketing.

    $3.89 /hr
    0 hours
    0.00
  9. Marie Laurent

    Marie Laurent

    Data Entry, Customer Service, Inventory, Order Processing

    United States - Last active: 16 days ago - Tests: 2 - Portfolio: 3

    I have experience in data entry and inventory field which I have worked in for over 5 years. I also have expereince in customer service and PBX operator. I am fluent in Haitian Creole which means I can be a translator if needed. I also work online as an affiliate marketor.

    $10.00 /hr
    3 hours
    0.00