Advanced Customer Service Rep with call center experience
Attached you will find my resume in response to my interest in the open position that was brought to my attention by a post online.
My knowledge of customer service standards and the ability to carry out all claims/calls in a timely manner show that I have what your company is looking for in terms of quality service. I have received extensive training and know my way around ICD-9/10 codes, CPT codes, and Insurance claim forms. Aside from medical billing training and experience, I also have experience working in a busy call center and am comfortable handling 170+ calls a day. I am dedicated to any and all tasks at hand, and make it my priority to accomplish them to the best of my abilities. I was previously employed at a medical billing company in Pharr, TX where I had received further training (aside from school) in medical billing. I handle both hospital and office charges for 6 cardiology doctors and 2 PAs. Aside from data entry I was also trained in updating PT demographics, reviewing and clearing PT monitor in Cerner Software, reviewing unapplied payment reports and applying payments, verifying insurance eligibility, Office Closing of the month in a timely manner(3-4 business days), Reviewing Bank Reports and balancing PT copayment amounts as per Cerner Software, Reviewing Statements and correcting if needed before being mailed to PT. I feel that I handled my position at Med-Fast very well, I enjoyed my job and was very good at it. Although I was very satisfied with my position and am grateful for all that I have learned, I recently became engaged and was going to try to be a homemaker, that worked for about a week and i couldn't handle not having a full schedule and work to do.
I am looking forward to hearing from you to discuss how my skills can effectively support your company goals, and what we can both benefit from having me join your team of devoted employees.
Margarita Mariella Rodriguez