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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Cherry Tubes

Cherry Tubes

5 STARS, 6,000+ Hours, Virtual Assistant/Live Chat/DATA ENTRY

Philippines - Tests: 7

I've been working in the customer service industry for almost seven years now - have in depth experiences in both inbound and outbound calls as well as email support. I had been a Senior Customer Service Representative, Escalations Specialist, Case Manager and Customer Relations Associate in the two companies I've worked with (outside Odesk). I also have knowledge in Marketing and Bookkeeping as those were what I'm doing back in college. My goal is to, not just meet my client's expectation, but to exceed it!

100% Job Success
$6.67 /hr
6,048 hours

Lisa R.

Lisa R.

Customer Service Guru/Zendesk Response Agent

United States - Tests: 4

In the past I have provided services as a customer service guru utilizing e-mail, chat and ticket support for a nationally known Pet Store. Many times complex issues were routed to me because I became best suited to handle those issues-I am thorough and strive to obtain the goal of customer satisfaction with every interaction. There's not a computer system that I am afraid to learn to use. However, proposals that incorporate Google Drive and Zendesk seem to best pique my interest. In my most recent role, I have been providing services as an Experienced Medical Coder and Biller with Neurology concentration. Using a paperless environment, I provide ERA extraction services; sharing those files with appropriate personnel. I process Insurance and Patient Payments, Utilize EHR systems to verify patient eligibility and to provide records during the appeal process, and I also submit claims electronically. I am a well rounded, "do what needs to be done" contractor who works well independently, while working in my private office with no distractions. In a previous working life, I was an Office Manager for a Physical Therapy Facility, and a Medical Coder, and Medical Biller for several Physicians of differing specialties including: Pediatrics, Oncology, and ENT. Other positions I've held include: content provider, an article writer, moderator and internet rater. I have experience with real-time and stored short answers, and search results rating. I also provided Internet Research and Bio-Parse services for my clients. My goal is to provide top-notch services with little to no required supervision. You hire me, I deliver the services for which I am's that simple.

Groups: Pro Customer Service

100% Job Success
$16.76 /hr
3,631 hours

Supaporn Ngamlertsirichai

Supaporn Ngamlertsirichai

looking for Work from home job

Thailand - Tests: 3

I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

100% Job Success
$7.78 /hr
103 hours

Arvin lloyd L.

Arvin lloyd L.

Virtual Assistant

Philippines - Tests: 4

Arvin Lloyd Lapitan or "Arvin" to my clients a successful Virtual Assistant, I am eager to provide a variety of professional assistance in customer service, data entry, management, virtual assistance, technical support, client relations, quality assurance, and training. During my career, I assisted the real estate industry with virtual assistance and other administrative needs. Prior my term as aVirtual Assistant, I worked as an agent in the Call Center Industry and has received numerous Commendations due to my Exemplary Customer Service. A person of high integrity, professional, good attention to details and quick witted. I'm committed to strong work ethic and is passionate about delivering high quality service to my future clients. A Virtual Assistant with vast experience in different Real Estate processes and administrative tasks. I can assist Clients in different tasks that will free up their time so they can work on more important part of their business and my dedication to success is measured with my ability to carry out premium services to a diversity of clients.

$3.00 /hr
304 hours

Johnzen Aborde

Johnzen Aborde

General Admin Assistant | Content Writer | Data Entry | Research Works

Philippines - Tests: 4 - Portfolio: 6

I propose, I commit, I deliver. I am a hardworking, focused individual. Always aiming to gain new skills, experiences, and self-improvements. I want to see success to every single work that has been given to me. I can also deal with pressure and timelines. Either the task is big or small, once I accepted, I take it all seriously and commit to deliver the best results possible. I will not also give you a headache. I am adept with the following tools: ✓ Microsoft Office (Excel, Word, Powerpoint) ✓ Google Apps (Spreadsheet, Docs, Slides, Email and Calendar Management) ✓ File Conversion (Excel, Word, Powerpoint to PDF) ✓ Google Drive ✓ Dropbox ✓ Time Doctor ✓ Asana ✓ Evernote ✓ HootSuite ✓ LastPass User ✓ Facebook, Twitter, Instagram, Linkedin, Flicker, Wordpress, Blogger, ✓ Regular User of Canva ✓ Email Management: Gmail and Outlook ✓ Wordpress ✓ Blogspot ✓ Wix ✓ Weebly ✓ Basic Photoshop ✓ Basic Video and Audio Editing I am a person who can follow instructions. Whenever I'm free, I take time to learn more about the task given. I am a fast learner with a "can do, let me try it first" attitude, I'm an organized person, very optimistic, resourceful and can work alone or be part of a team. Please take some time to visit my profile and know me more. ➲ Portfolio: ➲ LinkedIn: ➲ My Blog Site: ➲ My Introductory Video/Resume: Hire Me. All the best! Zen Aborde Skype: Zen_Aborde

$5.56 /hr
50 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Virginia Gutierrez

Virginia Gutierrez Agency Contractor

virtual assistant,bookkeeping,research,administrative,clerical


I worked with Philippine Telegraph & Telephone Corporation-Comptroller's Dept. for 15 years. I started from Gen. Clerk then Gen.Bookkeeper and later became an Officer-in-Charge. I did clerical job such as accepting and recording documents from different branches of the co. and from our clients;sorting and filing of documents;attending to telephone calls and typing internal memorandum and letters for the section. My tasks as a Bookkeeper are recording, analyzing and submitting to EDP section for data entry the source documents needed for billing our clients. As the Officer-in-Charge of the Revenue Accounting section, I supervised and assigned task to my subordinates and making it sure that their task are properly done and submitted on time. I attended several seminars and training and among these were: Basic Computer Operation,Customer Service, Basic Supervisory Training and Telephone Etiquette and Mannerisms. Having the skills,knowledge and experience I believe that I am the right person you are looking for. If given the chance, I can guarantee to provide you my excellent service.

Associated with: UpToDate Virtual Assistants, Diamond Virtual Assistants

100% Job Success
$5.56 /hr
3,119 hours

Cris Sample

Cris Sample

Energetic Customer Service Relationship Specialist

United States - Tests: 4

I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

100% Job Success
$22.22 /hr
1,915 hours

Kamelia Milcheva

Kamelia Milcheva

Translation and Localisation Project Manager

Bulgaria - Tests: 1

Over the past eight years I have worked as a Project Manager in the translation and localisation industry. I believe that the key element of success is understanding the needs and goals of customers and setting the right expectations. A strong and personal relationship between customers and service providers is essential for an experience that matters and makes a difference. I am a team player with good leadership, business and management skills. Responsible, resourceful and innovative; striving towards growth by creating an atmosphere of mutual respect and open communication. Dependable and self motivated with a diplomatic manner. Work history proves a record of getting the job done.

$15.00 /hr
464 hours

Angel Heath

Angel Heath

My Mission is to help you achieve YOUR Mission.

United States

My main goal is to provide solutions to businesses that just don't have the time to maintain their office influx of data management, bookkeeping, payroll and administrative duties. I provide quick turnaround for most jobs - 48 hours or less in most cases. If a project will last longer than the 48 hour window, I will let you know before accepting the assignment so that we are clear on expectations. All emails are answered within 2 hours of email receipt time. I will use your preferred method of contact. I work daily with all of my clients utilizing tools such as Infusionsoft, DropBox, SmartVault, LiveChat, Evernote, SugarSync, Skype, Join Me, Google Drive, Zoho, BaseCamp and many others. No matter where you are located - we are here when you need us: Phone and Live Chat: 7am - 10pm EST (Mon - Sat) 8am - 8pm EST (Sun)

$18.00 /hr
125 hours