Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Iuliana A.

    Iuliana A.

    Translator subtitler transcriber writer researcher

    Romania - Last active: 1 day ago - Tests: 2

    Native Romanian and Moldavian speaker, I have a BA in Law and a certification as translator and interpreter for the English language from the Romanian state, as well as obtaining 96% at the TOEFL test. I also have experience in translating between French and Romanian. I am experienced in translating, subtitling, transcribing, editing, proofreading legal, economic, IT, medical, administrative and general documents. Since I love a challenge, I was also involved in recruiting projects, for both commercial and non-profit organizations, as well as having a solid organizational, administrative and project management experience.

    $15.00 /hr
    41 hours
    4.98
  2. Muhammad Amin

    Muhammad Amin

    Project Management, Business Development, SEO,Statistics, Voice Talent

    United Kingdom - Last active: 6 days ago - Tests: 3 - Portfolio: 2

    I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

    $35.00 /hr
    231 hours
    5.00
  3. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 1 day ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,092 hours
    5.00
  4. Lailanie S.

    Lailanie S. Agency Contractor

    Professional VA | Project Manager | Customer Service Manager

    Philippines - Last active: 5 hours ago - Tests: 2 - Portfolio: 3

    Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here* If you like what you see so far then please continue reading... I am... - an all around virtual assistant (executive, administrative and operations) - a very crafty social media manager - a "perfectionist" when it comes to project management - a well experienced customer service professional and a trainer/coach at that - an introvert yet an overachiever - left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am) The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions. If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs. Tools: Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket Skills Summary: Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles) Effective coaching and management skills Superb customer- relationship skills and inter-personal skills. Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources SEO Content and Social Media Management Great call handling skills Email response handling and management Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations) Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc. Efficient in conducting research, analysis, presentations, blogging, and technical writing Capable of making timely decisions and has initiative Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) Team player and has deep appreciation in group dynamics Organized and efficient with time and task management Experienced in Project Management - managing other freelancers or contractors Critical thinker Software and computer application tester

    Associated with: RAVN

    $20.00 /hr
    2,127 hours
    5.00
  5. Cris Sample

    Cris Sample

    Energetic Customer Service Relationship Specialist

    United States - Last active: 12/12/2014 - Tests: 4

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

    $22.22 /hr
    1,915 hours
    5.00
  6. Brian Shook

    Brian Shook Agency Contractor

    Data Entry, Phone Support

    United States - Last active: 5 hours ago - Tests: 2

    To be able to offer a professional solution for your particular project or task. Professional in everything I do.

    Associated with: oDesk Payroll

    $14.44 /hr
    1,439 hours
    5.00
  7. Kim Harris

    Kim Harris

    Customer Service Representative

    United States - Last active: 06/20/2012 - Tests: 8 - Portfolio: 2

    With over 3 years of virtual call center experience/phone experience, I'm ready to assist your customers with their questions and concerns! I've helped customers choose merchandise, answer questions, continue as customers, resolve issues, make payments, place orders, track orders, and more!

    $13.33 /hr
    32 hours
    5.00
  8. Veronica Burgess

    Veronica Burgess

    Data Entry

    United States - Last active: 10/16/2013 - Tests: 5

    Looking for some work entering data or other computer based work. I am great at typing, excellent with customer service, great phone and communications stills. I am a fast learner and proficient with a computer.

    $16.67 /hr
    0 hours
    5.00
  9. Amber M.

    Amber M.

    What do you need? I am your girl

    United States - Last active: 2 days ago - Tests: 4

    I have been in the customer service industry for over 10 yrs, working in retail and the hospitality field. I have secretarial, executive assistant and even managerial experience. Recently experienced as an internet researcher, training team leader, executive assistant and customer service representative handling email inquiries. Before I go further I must tell you, as a potential contract, that in September 2013 I became a full-time college student. Being a student I will only be accepting contracts that require evening and weekend hours or work that can be done in my free time between classes. I am willing to accept any short term or long term position, hourly or flat rate. I live on the west coast of the United States of America, have high speed internet connection and am very familiar with computers. I would be a value to any company that wishes for me to work with them as I am highly adaptable, quickly trained, a fast learner, detail oriented and self motivator. You can view my LinkedIn profile at; http://www.linkedin.com/pub/amber-meyer/65/b0a/159 Thank you for your time and consideration. I look forward to hearing from you and joining your team!

    $16.67 /hr
    2,769 hours
    4.74
  10. Pham B.

    Pham B.

    Vast Bookkeeping, Real Estate & Cust Svc experience

    United States - Last active: 4 days ago - Tests: 5

    I am looking for a work from home opportunity where my real estate, sales, customer service and/or accounting experience can be an invaluable asset. I started my career in the accounting field and worked part time as an Real Estate Broker's assistant. I went on to obtain my NYS Real Estate agent's license and later my Broker's license. With that license under my belt I delved into the Real Estate industry full time and helped launch a property management division of a boutique Real Estate firm in Upstate NY. I am looking to work with an individual/company that could use 15-30 hours of my experience for the very competitive rate I offer. I am best when building businesses, and although I can no longer dedicate 70 hours a week to my career as I did before I became a wife and mother, I still enjoy setting, meeting and exceeding the goals of myself and my clients.

    $12.17 /hr
    171 hours
    4.85