chat support Freelancers

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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 129 chat support projects are completed every quarter on Upwork.

129

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.58.

4.58
Last updated: July 1, 2015
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  1. Alexander Mihalkov

    Alexander Mihalkov

    IT Project Management / IT Consulting/

    Bulgaria - Last active: 1 month ago - Tests: 8

    Hello. I have very Good knowledge of computer Hardware and Software in general. TOEFL level English. Native Bulgarian speaker. Perfect written and very good spoken. My main area of expertise is Project Management - partucularly in the field of IT development. The other areas that I might be helpful are IT consulting, Highly technical oriented English to Bulgarian Translation,, Business Oriented English/Bulgarian translation, Security and Cryptographics. Photography and Video production, I have studied IT and Business Administration and have 5+ years experience as a Manager as well as IT Consultant.

    $37.78 /hr
    1 hours
    5.00
  2. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 21 hours ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,222 hours
    5.00
  3. Lex Clay

    Lex Clay

    Experienced IT Professional

    United Kingdom - Last active: 10/23/2014 - Tests: 2 - Portfolio: 1

    I have been working in various IT departments over the last 17 years. I'm originally from the UK, now living in the USA. I am able to work within Pacific, Eastern & GMT business hours. Most of my career has been working for international investment banks. I started in 3rd line support before creating & heading up a team responsible for rapid deployment strategy management. The process we designed was taken as the sole methodology for the bank's work area recovery & replaced the production build processes. More recently, I worked in Business Continuity Management & Disaster recovery for a large Spanish bank where I was solely responsible for the design, implementation & support for their emergency relocation planning. This involved performing all levels of technical support to the business users & managing the expectations of their Executive Directors, as well as designing, testing & developing an automated environment would meet all of their critical process needs. I am able to write code in VBA, VBS and create applications in VB.net, including GUI front ends for an SQL backend and/or Active Directory interaction.

    $27.78 /hr
    1,590 hours
    5.00
  4. Nico Muselle

    Nico Muselle

    Operations Manager/Team Leader/Customer Support

    Bulgaria - Last active: 07/20/2012 - Tests: 6

    With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.

    $30.00 /hr
    8 hours
    5.00
  5. Maria Victoria Martinez

    Maria Victoria Martinez Agency Contractor

    Native Level English/Spanish || AA /CSR/VA || Interpreter/Translator

    Mexico - Last active: 10/18/2013 - Tests: 13 - Portfolio: 6

    Army Veteran | US Citizen | US Trained | Born in Cuba | Bilingual | Native Level English/Spanish | 10+ years experience working in the Virtual Environment | 25+ years experience in the Brick-and-Mortar | Currently residing in Rosarito, Baja California Norte, Mexico. My extensive Virtual work experience began in 1977, Telecommuting, with companies such as AT&T Language Line Services▬Continuous Interpreter; Lucent Technologies▬Technical Support Specialist; Lionbridge International▬Web | Search Engine Rater; PlacidWay.com▬Global Account Manager; The Service Pro.net▬Technical Support Specialist; US Census Bureau▬Crew Supervisor; and recently with Lawgena Lawyers▬Bilingual Legal Assistant | Interpreter | Translator; AstrologyAnswers.com▬Customer Support Specialist. In the Brick-and-Mortar environment I have worked with CA DMV, First 5 LA, Lucent Technologies, Pacific Bell, Sanoviv Medical Institute, Social Security Administration, US Army. SKILLS SUMMARY =Ability to Work Independently | Within a Team Environment =Adapt | Integrate with Varied Client Base | Staff =Bilingual | Native Level English/Spanish =Exceptional Communication | Interaction Skills =Excellent Verbal | Written Communication Skills =Exceptional Administrative Assistant | Personal Assistant | Virtual Assistant Skills =Exceptional Interpersonal | Customer Service | Problem Resolution Skills =Exceptionally Comfortable Learning New Technology =Expert Level Interpreter | Translator | Evaluator | Proofreader =Expert Level Experience with PDF Software =Expert Level Providing Technical Support | Training Windows Based PC Hardware | Software =Expert Level User Microsoft Office Programs =Expert Level User Google Programs; GApps, GCalendar, GDocs, GDrive, GMail, GSites, GVoice =Expert Level User Skype as Business Account Manager =Expert Level User Windows Based PC | Internet =Self-Starter | Fast Learner VIRTUAL OFFICE EQUIPMENT: Broadband Internet 20mbps, Hard Disk 272 GB, 2.40 GHz Intel Pentium 4, Windows XP Pro, Professional Quality Logitech USB/Wireless Headset, 4GB Memory, Microsoft Office 2010 Pro

    Groups: Phone.com, salesforce.com...

    Associated with: Options Online World, Bilingual VA, MVM Enterprises Virtual Support Services

    $15.00 /hr
    249 hours
    4.72
  6. Kane McConnell

    Kane McConnell

    Experience-Rich Entrepreneur

    United States - Last active: 01/01/2014 - Tests: 4

    Kane McConnell is an entrepreneur with years of experience in corporate leadership, business development, supply chain management, and IT development.

    $75.00 /hr
    3 hours
    5.00
  7. Riza Parungao

    Riza Parungao

    Customer Service Specialist and Recruiter

    Philippines - Last active: 21 hours ago - Tests: 6

    Over the last 11 years, I have extensive experience in Customer Service both Freelancing and Call Center (Outbound and Inbound projects from different Industries or companies such as Airlines , Baby sitter, Telecom Services & Equipment, Finance, Insurance & Real Estate , Credit Cards, Computer and software, Health Services , Textiles , Cable & Satellite TV Production & Distribution, etc ). All Projects are based from USA, Canada, and Australia. With the extensive exposure to the BPO Industry, I worked as a Chief Operations Manager for 2 years for an Outbound Call Center. I was responsible for implementing; reviewing and improving all call center policies, procedures and service standards. Managed to generate, communicate and closed deal projects from Clients. Hire, train and supervise call center employees. I also have an extensive experience with Recruitment and Human Resources as well as Administrative Work for 5 years (Bilinguals, IT and Software, Banking, Financial and Baby Sitter Recruitment). I dedicate my career full time on freelancing. From all my past employment experiences, I have acquired a strong interpersonal skill which enables me to adapt easily in any environment that I am in. Self-motivated, approachable, highly dependable personality filled with a desire for continual upgrade and improvement; has also opened up more opportunities and greater exposure for me.

    Groups: Pro Customer Service

    $11.11 /hr
    14,540 hours
    4.68
  8. Meliza Uy

    Meliza Uy

    Full Stack Customer Service Expert

    Philippines - Last active: 1 day ago - Tests: 6

    I have 4 years of experience focused on senior-level, multi-skill customer service and technical support roles handling and utilizing various communication channels such inbound and outbound phone calls, fax, emails and chats to ensure customer satisfaction. I’ve worked in banking, travel and tech industries. I am a problem solver. I never ran out of creative ideas. I pay a lot of attention to details. I am an effective communicator. I am friendly, supportive and proactive leader and teammate! CUSTOMER SERVICE EXPERIENCE Technical Support for Linksys Router Linksys is one of the most popular internet router for home and small office. Responsibilities: ▪ Provided phone technical support for US and Canada end-users. The calls are a mix of non-technical customers such as household members as well as technical experts such as IT personnels of small to mid-size companies. Highlights: ✓ I was one of the two highest ranking trainees in a batch of 80 new hires. I accumulated enough score to be exempted for the final evaluation. Travel eRep for www.expedia.com Expedia is a leading online travel agency. It was owned by Microsoft at the time. Responsibilities: ▪ Processed travel reservations such as Flights, Hotels, Cars and Activities ▪ Coordinated and negotiated with the airlines, hotels, car rental companies, and attraction & events companies to make sure customers get the best travel experience ▪ Utilized inbound and outbound calls, fax and email to communicate with customers and business partners Highlights: ✓ Was regularized with “AA” grade ✓ Maintained 100% Customer Satisfaction grade ✓ Was the highest ranking trainee in a batch of 80 new hires ✓ Was awarded Mentor’s Choice upon training completion Processing Executive for HSBC HSBC Data Processing Phils. is the in-house BPO subsidiary of the financial giant HSBC. Responsibilities: ▪ Answered inbound customer calls from the bank’s North American credit card holders ▪ Updated customer account information, processed payments, assisted customers in processing balance transfers and sold various type of relevant products such as identity theft protection and different types of insurance Highlights: ✓ Awarded “Site Highest Sales Transfers” for the month of September 2005 ✓ Awarded the Certificate of Excellence for Perfect Attendance

    $25.00 /hr
    5,537 hours
    4.91
  9. Anne Kristine Vicencio

    Anne Kristine Vicencio

    Web Research Professional, Non Voice Support Agent/Team Lead

    Philippines - Last active: 21 hours ago - Tests: 9 - Portfolio: 21

    I have several years of customer service experience (including online and over the phone). I can handle complex customer queries, provide excellent customer experience, manage a team of agents, handle retention accounts and up sell products and services. I know how to use Mastercard SecureCode Service, Green Screen Software, E-champs, Linkedin, Google, Asana, Teamviewer and Mailchimp. I am a fast learner too so I can adapt quickly to your preferred software. Aside from providing Excellent service, I am also an experienced Web Researcher, and if you need someone who can get valid and up to date email address of company decision makers then I am the woman for the job. I am good at multitasking, I am a quick learner, friendly, empathetic, professional, flexible and adaptable. I look forward to working with you as a non voice customer service representative, I also offer my excellent web research skills that can be beneficial to your business.

    Groups: Pro Customer Service

    $8.89 /hr
    6,759 hours
    4.83
  10. Brittany Kirby

    Brittany Kirby

    Virtual Asst, Customer Support, "Jill Of All Trades"

    United States - Last active: 21 hours ago - Tests: 6 - Portfolio: 4

    My name is Brittany Kirby and I joined the oDesk family in March 2013. I have definitely found what I was searching for in oDesk. I work with a wonderful company on a full-time basis, but I am willing to entertain part time/temporary offers Outside of my home, I mainly have experience in retail; holding positions as Customer Service, Assistant Manager, and Cashier. I can dedicate as much or as little time to your projects as you wish. I can type quickly and respond to your e-mails or inquiries in a timely manner. I am familiar with Google Docs, Microsoft programs, and social media (Facebook, Twitter, Pinterest, Instagram). I am well-rounded, hard-working, and reliable. I will give 110% to your project.

    $14.44 /hr
    3,296 hours
    5.00