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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,360 hours
    5.00
  2. Mitko P.

    Mitko P. Agency Contractor

    Tech Support and Project Management Professional

    Bulgaria - Last active: 11/15/2014 - Tests: 17 - Portfolio: 1

    With more than 11 000 hours only on oDesk providing Technical and Customer support services I'm one of the top professionals in the field. I specialize in Project Management (Web development, mobile applications), Virtual team management, Outsourcing Advisory and Consulting. I spent the past few years working for leading international companies in the IT sector where I can place all my language and technical skills combined with Project Management. As a result I have more than 10 successful multimillion projects behind my back and more than 50 jobs for small and medium companies as a freelancer and consultant. I am a very motivated fast learner person with experience in Project management, IT Recruitment and like a Team leader for various international projects. My weekly availability depends on the projects that I am involved, it varies between 25-60. I'm deadline oriented and a good planner of my own time which helps me reach my targets on time. I am also available for all kind of Consulting jobs no matter what time zone you are in, my skills areas are: IT Related - Data management, Data migrating, Software applications development (FDD, TDD, BDD and more depending on the project), ITIL, Technical support hardware/software/remotely/virus removal, all kind of Office related projects containing formatting, paperless archiving, digitizing, conversion etc. I can provide full list of services on a request. Project Management - Risk Management, Team Management, Time Management, Totally Outsourced Project Management solutions, PM Consulting, RFI RFP RFQ and Bid-Management. HR Services:- IT Recruitment- Resume writing/editing according to US and EU standards- Career consulting- Interviewing For more details take a look at my Agency services here on oDesk: http://www.odesk.com/companies/DMP_~~e0a251a536795e06 or check my Elance profile http://mitkopetrov.elance.com I'm one of the Top SEO, Wordpress and Internet Marketing professionals on Elance and I actively participate in multiple discussion groups on LinkedIn, Facebook and the WF.

    Associated with: DMP BG

    $19.44 /hr
    11,507 hours
    4.84
  3. Julio Guerrero

    Julio Guerrero

    Msc.

    Nicaragua - Last active: 16 days ago - Tests: 9

    Seeking to provide all my knowledge and skills to the benefit of a well established organization that will also allow me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness. • Good interpersonal relationships. • Seeking to build a long term career. • Fully accountable for all actions. • Superb writing and speaking skills with emphasis on grammar. • Fully bilingual with neutral accent. • Several corporate courses completed including: Managing teams, Creating a good work environment, Dealing with change, Managing Team metrics.

    $5.56 /hr
    1,374 hours
    3.20
  4. Deanne may F.

    Deanne may F.

    Project Manager, Team Leader, Expert Virtual Assistant, Data Analyst

    Philippines - Last active: 21 hours ago - Tests: 5

    Outstanding skills to manage multiple priorities and maintains consistent and effective results at work Provides effective and timely resolution by inspiring and mentoring employees to achieve goals for the company Excellent collaborative techniques to produce high end results at work Contributes innovative ways to make the company grow by providing new inputs

    $5.56 /hr
    2,003 hours
    4.78
  5. Roger anthony a I.

    Roger anthony a I.

    Recruitment Consultant, IT, Customer Service, Technical Support

    Philippines - Last active: 1 day ago - Tests: 5 - Portfolio: 1

    In my five years of employment, i have developed technical support and customer service skills as a Technical Support Representative for AT&T; Bellsouth. I learned how to troubleshoot wired and wireless DSL connections, configure modems and routers etc.. but the most important thing is that i learned how to provide good customer service. I also have skills in recruitment which i practiced for almost 4 years. In the Philippines, i was able to recruit more than 200 candidates to work as a Customer Service Representative for 3 of our call center clients in Makati. I continued to work in Dubai as a Recruitment Consultant handling Sales and Customer Service Representatives for our Major Client, Etisalat,the leading communications company in the UAE. I'm seeking the opportunity to further sharpen my writing skills since writing is what i do when i have the time.

    $12.89 /hr
    7,183 hours
    5.00
  6. Sherry Lee Ann Tena

    Sherry Lee Ann Tena

    Agent Manager, Team Coach, QA Analyst, Google Places Expert

    Philippines - Last active: 2 days ago - Tests: 3

    Sherry Lee Ann H. Tena is an experienced call center representative boasting an almost eight-year exposure to the BPO industry. She started as a regular customer service representative, which has led to various promotions, including Quality Assurance and Resolutions Experts posts on two different financial accounts. She is good at multitasking, adapts to changes easily, handles stress well, and requires minimum supervision when assigned a specific task. She's keen at details and good in analysis and issue resolution.

    $6.67 /hr
    7,879 hours
    4.71
  7. Heidi Sugar Zeta

    Heidi Sugar Zeta

    customer service/technical support

    Philippines - Last active: 1 day ago - Tests: 6

    I've been in the call center industry for nine years now handling billing, healthcare, customer service and technical support accounts. Handled U.S and Australian based accounts. I am a hardworking and very professional person. I'm also a fast learner and eager to learn more things for my own improvement and success.

    Groups: Pro Customer Service

    $6.00 /hr
    2,860 hours
    5.00