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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Jherico Cruz

    Jherico Cruz

    Experienced Customer Service and Data Entry Specialist. A Team Player.

    Philippines - Tests: 12

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. I believe that every problem has a solution, you just have to know the proper formula on how to derive with the right solution. For me, it is always better to WORK SMART than to WORK HARD.

    $3.33 /hr
    4,823 hours
    5.00
  2. Allan Roy Santarin

    Allan Roy Santarin

    Experienced CSR/TSR. A performer. A team player.

    Philippines - Tests: 4

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated are some of the adjectives that best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. For me, every problem has a solution, you just have to know the proper formula on how to derive with the right solution.

    $3.33 /hr
    4,117 hours
    5.00
  3. Lexzelle N.

    Lexzelle N.

    Excellent Customer Service Representative (Email/Chat Support)

    Philippines - Tests: 2

    If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

    $9.44 /hr
    4,341 hours
    5.00
  4. Maria McKelvey-Hemphill

    Maria McKelvey-Hemphill

    Executive Administrative Assistant

    United States - Tests: 3

    In the last 11 years, I have gained varying skill in office management. I have worked closely with executive management and understand their needs in their ever changing environment. I have extensive knowledge of customer service and knowledge of the platforms such as Infusionsoft. I have experience as a virtual assistant, appointment setting, calendaring, email response, and travel arrangements, problem solving for accounts, and drop box. Knowledge of invoicing, payments, and inventory management. I am exceptional at self motivation and task setting. I work well in deadline settings and have no problem keeping up. I am well versed at communication. I have worked with google docs, excel, as well as iCloud keynote and numbers. I also have knowledge in business finance, Skype, Microsoft office, and asana.

    $23.00 /hr
    562 hours
    3.95
  5. Nastacia O'connor

    Nastacia O'connor

    Administrative/Personal Assistant, Data Entry,Customer Service Rep

    Jamaica - Tests: 3

    I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

    $5.56 /hr
    5 hours
    4.00
  6. Amit N.

    Amit N.

    Customer Service Manager / SME (Voice, Chat and Email Support)

    India - Tests: 6

    I have nearly 3 years of experience in customer service (which includes email, chat and voice support) wherein I have led a team of 25+ customer service executives and have helped them address all basic and complex issues. I have used C-zentrix (call center software) which offered great support in managing inbound and outbound functions. I used its MIS and voice logger to improve the productivity of department. I defined key policies, protocols which facilitated team in taking on the spot decisions while interacting with customers. I am very good at using Microsoft Excel, Word and Powerpoint - am verse with most of the advanced functions. I also have expertise in using Google Drive effectively. I am good at multi-tasking and am a quick learner and demonstrated a high degree of flexibility. You can count on my competence, my values system and contagious energy levels in building a high performance team and delivering five star customer service experience. Looking forward to working with you and assisting you in projects that matter the most!

    Groups: Pro Customer Service

    $10.00 /hr
    2 hours
    5.00
  7. Philip Kempton

    Philip Kempton

    Full Time QA Tester and IT Professional Available

    United States - Tests: 3 - Portfolio: 2

    Over the last 10 years, I have developed a wide range of websites using HMTL, PHP, and ASP.NET. My core competency lies in complete end-end testing for new websites and software projects. I am seeking opportunities to build websites from the ground up. Please visit my linkedin profile for my information regarding my background. www.philipkempton.com Technical Specialities: Website Quality Assurance Testing (QA) Web Design / Graphic Design Search Engine Optimization (SEO)

    $20.00 /hr
    6 hours
    5.00
  8. Blesila G.

    Blesila G. Agency Contractor

    Industrial Engineer, Data Analyst, Technical Support, Admin Officer

    Philippines - Tests: 5

    My objective is to provide an excellent quality of work while applying what I have learned from my previous jobs. I am a self-disciplined and a well organized individual who can work with minimal supervision. I have skills on the following: 1. Typing/Data Entry 2. Data Analysis 3. Microsoft Office (Google Docs) – Excel, Word, Powerpoint 4. Hardware and Networking 5. Math and English 6. Customer Service 7. Problem Solving 8. Management

    Associated with: Simplified Agency

    $7.78 /hr
    2,434 hours
    4.97
  9. Virginia Gutierrez

    Virginia Gutierrez Agency Contractor

    virtual assistant,bookkeeping,research,administrative,clerical

    Philippines

    I worked with Philippine Telegraph & Telephone Corporation-Comptroller's Dept. for 15 years. I started from Gen. Clerk then Gen.Bookkeeper and later became an Officer-in-Charge. I did clerical job such as accepting and recording documents from different branches of the co. and from our clients;sorting and filing of documents;attending to telephone calls and typing internal memorandum and letters for the section. My tasks as a Bookkeeper are recording, analyzing and submitting to EDP section for data entry the source documents needed for billing our clients. As the Officer-in-Charge of the Revenue Accounting section, I supervised and assigned task to my subordinates and making it sure that their task are properly done and submitted on time. I attended several seminars and training and among these were: Basic Computer Operation,Customer Service, Basic Supervisory Training and Telephone Etiquette and Mannerisms. Having the skills,knowledge and experience I believe that I am the right person you are looking for. If given the chance, I can guarantee to provide you my excellent service.

    Associated with: UpToDate Virtual Assistants, Diamond Virtual Assistants

    $5.56 /hr
    2,798 hours
    4.00
  10. Holly C.

    Holly C. Agency Contractor

    CEO Executive Assistant/Recruitment Specialist/5000+ oDesk Hrs

    Philippines - Tests: 9 - Portfolio: 1

    To have a challenging position that will enhance and develop my career potentials, offer opportunities for self-advancement and improvement. Achieve good results in the company with my enthusiasm, skills, loyalty, sincerity, dedication and hard work. Continue to build on knowledge and experience gained through University and Employment in an environment that encourages excellence. Passion to succeed in my work, which is driven by ambition and high personal standards. Continue to upgrade and develop my skills and abilities.

    Associated with: Isaiah 40:31 Agency

    $8.89 /hr
    5,705 hours
    4.77