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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Mahesh R.

    Mahesh R.

    Project Manager, Business/Technical Analyst with 5+ year of Experience

    India - Tests: 11 - Portfolio: 2

    ***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 4+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

    $33.33 /hr
    124 hours
    4.45
  2. Keisha Williams

    Keisha Williams

    very good at customer service.

    Jamaica - Tests: 1

    For three years i have been working in customer service. I am certified in that area and is seeking the opportunity to working further in that field to excel to supervising and enhancing your organization. I also have caribbean examination passes; English language at level 3, social studies at level 2 and principles of accounts also at level 3.

    $5.56 /hr
    384 hours
    4.55
  3. Supaporn Ngamlertsirichai

    Supaporn Ngamlertsirichai

    looking for Work from home job

    Thailand - Tests: 3

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

    $7.78 /hr
    103 hours
    5.00
  4. Lexzelle N.

    Lexzelle N.

    Excellent Customer Service Representative (Email/Chat Support)

    Philippines - Tests: 2

    If you are looking for an expert Chat/Email Support representative, you can definitely count on me.. I have worked with one of the top call centers (BPO) in the Philippines for which the client is an international (U.S) cable company (Comcast). Work Experience: - Customer service rep (Chat/Email) - Team Leader - Data Entry - Troubleshooting - Account registration / Password resets - Billing - Upgrade / downgrade services - Process order and shipment - Process online payment - Schedule appointment - Retention Qualities: ***Proficient in English ***Reliable ***Dedicated to work ***values Integrity ***has fast and reliable internet connection at home ***40-45 wpm typing speed with 98 - 100% accuracy ***Adheres to agreed schedule

    $9.44 /hr
    4,385 hours
    5.00
  5. Judy W.

    Judy W.

    Project Management and Client Services

    Hong Kong - Tests: 4 - Portfolio: 1

    At least 10 years in project management of promotional materials including 8 years of account services in different types of design companies. The projects were about below-the-line promotional materials and website design. I studied Information Systems and Business when I were in University. I joined a short course of social media that I have knowledge of about it. And, I am an active user of Facebook and Twitter. I would like to further my a career development on project management and client services for the sectors of website design, graphic design and advertising projects. In additions, I would like to have a new development on scoial media and online marketing.

    $15.00 /hr
    37 hours
    5.00
  6. Jherico Cruz

    Jherico Cruz

    Experienced Customer Service and Data Entry Specialist. A Team Player.

    Philippines - Tests: 12

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. I believe that every problem has a solution, you just have to know the proper formula on how to derive with the right solution. For me, it is always better to WORK SMART than to WORK HARD.

    $3.33 /hr
    4,871 hours
    5.00
  7. Allan Roy Santarin

    Allan Roy Santarin

    Experienced CSR/TSR. A performer. A team player.

    Philippines - Tests: 4

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated are some of the adjectives that best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. For me, every problem has a solution, you just have to know the proper formula on how to derive with the right solution.

    $3.33 /hr
    4,170 hours
    5.00
  8. Philip Kempton

    Philip Kempton

    Full Time QA Tester and IT Professional Available

    United States - Tests: 3 - Portfolio: 2

    Over the last 10 years, I have developed a wide range of websites using HMTL, PHP, and ASP.NET. My core competency lies in complete end-end testing for new websites and software projects. I am seeking opportunities to build websites from the ground up. Please visit my linkedin profile for my information regarding my background. www.philipkempton.com Technical Specialities: Website Quality Assurance Testing (QA) Web Design / Graphic Design Search Engine Optimization (SEO)

    $20.00 /hr
    6 hours
    5.00
  9. Nastacia O'connor

    Nastacia O'connor

    Administrative/Personal Assistant, Data Entry,Customer Service Rep

    Jamaica - Tests: 3

    I possess experience in areas of Administrative Assistant, working on Zendesk Tickets, Marketing, Internet Research, Sales and Customer Service Sectors. I am a University graduate with a double major Bachelor's Degree in Operations Management and Marketing. I am hard working, task oriented, flexible, professional and courteous young lady who takes the responsibilities assigned to me seriously and has very high standards for the quality of work I produce. I am quite skilled at using the Microsoft Office Suite and IBM's SPSS software. I am fluent with english and use same at all times whether written or spoken. I communicate clearly, take instructions well and performs tasks successfully. I am a team player but i can work on my own initiative to successfully complete my duties and responsibilities. I assure you that if given the opportunity, you will never second guess your decision of making me your choice.

    $5.56 /hr
    8 hours
    4.00
  10. Blesila G.

    Blesila G. Agency Contractor

    Industrial Engineer, Data Analyst, Technical Support, Admin Officer

    Philippines - Tests: 5

    My objective is to provide an excellent quality of work while applying what I have learned from my previous jobs. I am a self-disciplined and a well organized individual who can work with minimal supervision. I have skills on the following: 1. Typing/Data Entry 2. Data Analysis 3. Microsoft Office (Google Docs) – Excel, Word, Powerpoint 4. Hardware and Networking 5. Math and English 6. Customer Service 7. Problem Solving 8. Management

    Associated with: Simplified Agency

    $7.78 /hr
    2,437 hours
    4.97