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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Qiana J.

    Qiana J.

    Talented Customer Service Email Support and Adminstrative Professional

    United States - Last active: 18 hours ago - Tests: 11 - Portfolio: 1

    As a Talented Customer Care Professional, I always go the extra mile to support my team and clients. My skills range from Zendesk, Email Support, Internet Research, Quality Assusrance, Call Scoring, MS Office Suite, Google Docs, Citrix and a host of many more. Along side my skills I am adaptable and have the eagerness to learn new programs easily. Over the last 10 years I've developed experience in the customer service and data entry oriented office environment, with 6 years of working at home experience. Working from home has helped me hone my talents of being self-reliant and disciplined to handle duties without micro-managing. I embody a comprehensive amount of knowledge and experience in customer care and tech support - through online channels of email, ticket, chat and phone support. I enjoy taking on new challenges. Also I'm flexible, a team player, dedicated, can work under pressure and possess a positive can do attitude. I have a knack for following written instructions, guidelines, performing tasks with precision and accuracy no matter how simple or complex they are. I work in an office with closed doors free of distraction when working for clients. This helps me to give my undivided attention to the client and task at hand. Strong customer service skills and work ethics are in my blood.

    $17.78 /hr
    2,637 hours
    4.07
  2. Himali Patra Liyanage

    Himali Patra Liyanage Agency Contractor

    Project Manager

    Australia - Last active: 18 hours ago - Tests: 14 - Portfolio: 2

    In 2005 I started my journey as a PHP Programmer and graduated from the university of Colombo (Sri Lanka) in Bachelor of Information Technology in 2009 with a first class. During my tenure in the IT industry I developed my skills in PHP, Magento,Dot Net, Joomla, Drupal, Zend, Wordpress, CS Cart and Zoho. Accomplished in all areas of software development including, requirement analysis, architecture and design of applications, coding, QA and Testing, debugging, installation, troubleshooting, maintenance and Project Management. I was successful to achieve an overall band score of 8.0 for IELTS and have passed English Spelling Test ( both U.K & U.S. Versions) in Upwork. Therefore I strongly believe my English levels (specially written and spoken) are up to the international standers.

    Associated with: Cyberdyne Systems

    $16.67 /hr
    1,262 hours
    5.00
  3. John dale B.

    John dale B.

    Customer Service Professional,QA Analyst,Blogger,Writer,Photographer

    Philippines - Last active: 18 hours ago - Tests: 8 - Portfolio: 2

    Looking for a long-term home-based contract dealing with Customer Service, Quality Assurance for call centers, Email and Chat-Support and the like, can also do data entry/research or any blog/article writing tasks. In odesk, I have worked as a Customer Service Agent and Team Lead handling call/chat and email support for a social discovery site. My current contract is as a Team Lead for oDesk's Marketplace Quality Department. Beyond this, I have over eight years of Customer Service experience handling operations, quality and process improvement in different call centers in the Philippines.

    $11.11 /hr
    7,999 hours
    5.00
  4. Jherico Cruz

    Jherico Cruz

    Experienced Customer Service and Data Entry Specialist. A Team Player.

    Philippines - Last active: 18 hours ago - Tests: 12

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. I believe that every problem has a solution, you just have to know the proper formula on how to derive with the right solution. For me, it is always better to WORK SMART than to WORK HARD.

    $3.33 /hr
    4,672 hours
    5.00
  5. Allan Roy Santarin

    Allan Roy Santarin

    Experienced CSR/TSR. A performer. A team player.

    Philippines - Last active: 18 hours ago - Tests: 4

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated are some of the adjectives that best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. For me, every problem has a solution, you just have to know the proper formula on how to derive with the right solution.

    $3.33 /hr
    3,978 hours
    5.00
  6. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 18 hours ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,818 hours
    4.72
  7. Michelle De Leon

    Michelle De Leon

    Mainframe Analyst/Quality Analyst/Data Entry/Customer Service

    Philippines - Last active: 18 hours ago - Tests: 8 - Portfolio: 3

    I am an experienced mainframe programmer/analyst. Skills: COBOL, ITEQ/BTEQ, DBC, EZT+, Unify, JCL, DB2, VSAM, VBScript, SAS. I have also worked as a technical support representative and quality analyst at various call centers. While studying, I have worked as a part-time admin clerk, receptionist, data encoder, and library student assistant. I am quite efficient with my work and can complete my tasks in a timely manner and with minimum supervision. I can type accurately with a speed of 45 WPM. I am currently looking for a home-based position that would suit my capabilities.

    $5.56 /hr
    7,074 hours
    4.84
  8. evangeline ortiz

    evangeline ortiz

    typist / data entry / bookkeeper / accountant / customer support

    Philippines - Last active: 18 hours ago - Tests: 9

    Reliable, keen attention to detail, works conscientiously with minimal or no supervision, follows instructions carefully, impressive typist, experienced bookkeeper and accountant, dedicated customer service representative, fluent in verbal and written English... the list can go on. I've got what it takes to be an ideal employee.My typing speed is 70 wpm with 98% accuracy. I'm open to all kinds of data conversion projects and guarantee accuracy and timeliness on all assignments.I am a Certified Public Accountant and I have years of extensive experience in the bookkeeping and accounting fields and very enthusiastic in offering my expertise to assist companies who opt to set up a virtual accounting office. I am guaranteeing confidentiality on all assignments.I also have experience in the call center industry as a customer service representative, thus I can also serve as customer support.I will be more than glad to assist you with any of my skills.

    $10.00 /hr
    9,209 hours
    5.00
  9. Maria victoria R.

    Maria victoria R.

    Project Manager, VA, e-Commerce/Web Content Manager

    Philippines - Last active: 18 hours ago - Tests: 6 - Portfolio: 3

    As a manager, it is my goal to bring out the best in my team to best serve the company. As an individual, it is my personal commitment to work as a partner and not just a hired contractor as it gives more gratifying and fulfilling end results. My expertise are in to project management, Reliability, high regard to honesty and integrity are my core principles at work. I strive to learn and and always interested in learning tasks and reaching goals. My experiences in project and team management onsite and online gave me a deeper understanding of diversity in the workplace. Blending with different people having different personalities and cultures is very important in order for you to work as a team. oDesk is a perfect environment where diversity works at its best.

    $11.11 /hr
    6,397 hours
    4.87
  10. Ujjwal D.

    Ujjwal D.

    Expert in Excel (VBA Macros) / PDF Forms / VA

    India - Last active: 1 day ago - Tests: 12 - Portfolio: 7

    Expert in Microsoft Excel / VBA / Macros and various other administrative tasks. Experienced in PDF Fillable Forms, Transcription of documents from/to PDF/Excel/Word. Take up Data Entry jobs for my back office team. Have provided excellent service to all my clients for more than two years on Upwork (formerly oDesk) and earned fantastic feedback and superb star rating. Upwork has tagged me as a TOP RATED and have 100% Job Success. My strengths include: - a good team player with excellent oral and written communication skills - friendly and professional demeanor - self starter / multi-tasker - maintain deadlines - 18 years of experience in formal jobs

    $22.22 /hr
    2,114 hours
    4.99