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Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Momer D.

Momer D.

Customer Service / Recruiter

Philippines - Tests: 12

I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

100% Job Success
$16.67 /hr
2,621 hours

Mahesh R.

Mahesh R.

Project Manager, Business/Technical Analyst with 6+ year of Experience

India - Tests: 11 - Portfolio: 2

***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 6+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

79% Job Success
$33.33 /hr
124 hours

Diedre M.

Diedre M.

Communication|Content Writing|Transcription

Jamaica - Portfolio: 3

Native English speaker and Masters graduate living in France. I am specialised in Communication and International Management. Writing and fiction reading are my beloved hobbies. I have been writing and managing my own blogs (Tumblr, Wordpress and Blogger platforms) for over 3 years. I also have over 2 years' experience teaching English as a Foreign Language in French Primary and High Schools. I have always assisted friends and family with editing their work, transcribing and ghostwriting and so I decided to extend my services to freelancing. I am new to Elance but I am no slacker! I pride myself in producing fast, reliable and accurate will also benefit from my Affordable rates! FAST, CLEAN, PRECISE work is what you should expect...and what you will get!

$5.00 /hr
22 hours

Sze lun K.

Sze lun K.

Timely and Efficient Service


Welcome to Maple Green Services, provider of free-lance Administrative Support Services. Maple Green Services was set-up in July 2008 to provide support services to businesses and organizations facing difficulty in recruiting and retaining suitable support staff. Our vision is to provide quality services in Administrative support, Accounting and Payroll at competitive rates with the emphasis on flexibility of payment for services only when required

$9.00 /hr
0 hours

Allan Roy Santarin

Allan Roy Santarin

Experienced CSR/TSR. A performer. A team player.

Philippines - Tests: 4

I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated are some of the adjectives that best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. For me, every problem has a solution, you just have to know the proper formula on how to derive with the right solution.

$3.33 /hr
4,317 hours

Leoniza Mae Ysulan

Leoniza Mae Ysulan

Leoniza Mae Ysulan

Philippines - Tests: 3

I am experienced in Customer Service and Telemarketing jobs. I wanted to work in a company that would enhance my skill and give me career growth and see my potential. A job that is fulfilling and I could stick up for long term. It would be nice to offer a productive work and loyalty to a employer that is healthy in terms of support.

$3.33 /hr
5,861 hours

Manu Deep Kumar M

Manu Deep Kumar M

Data entry/Tally/MIS Reporting/Back Office Operations/Back End

India - Tests: 23

8 years in the Back Office or Back End Administrative field give me the experience to handle all of your administrative needs. My skills in Data Entry, Data Management, Data Uploading, Data Migration, Data Gathering, Data Correction, Order Entry, Invoicing, Tally ,Preparing reports in Excel & Ms office tools, Listing Products, Research, Working on CRM like Siebel, Oracle, Salesforce will surpass your expectations. My past employers would describe me as professional, resourceful, upbeat, and with excellent communication skills.

98% Job Success
$3.00 /hr
1,404 hours

Keisha Williams

Keisha Williams

very good at customer service.

Jamaica - Tests: 1

For three years i have been working in customer service. I am certified in that area and is seeking the opportunity to working further in that field to excel to supervising and enhancing your organization. I also have caribbean examination passes; English language at level 3, social studies at level 2 and principles of accounts also at level 3.

$5.56 /hr
384 hours

Emma Comber

Emma Comber

Pa/Reception and Administation


i have worked at La Bimbi Hair for over 6 years in both the hairdressing and reception side of things I have excellent customer skills, I learn quickly and i'm extreamly reliable. I also worked for a photography company for a little while which included being in charge of a lot of management duties. before that I worked at hungry jacks from the age of 14 years 9 months, there were a lot of skills I picked yup during the 5-6 years I worked there, I ended up being promoted to a team leader which then took me on to being able to run shifts.

$16.67 /hr
50 hours

Sandra Garduno

Sandra Garduno

Online Translator Specialist

Mexico - Tests: 4

I have more than 15 years of experience working with many international and national companies, doing translations, interpretation, creating business projects, contracts, etc. Very professional and with the highest quality. I am a very hard working, responsible individual, great for meeting deadlines. I live in Mexico and enjoy working with different people.

84% Job Success
$25.00 /hr
982 hours