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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Momer D.

    Momer D.

    Customer Service / Technical Support Representative / Recruiter

    Philippines - Last active: 2 days ago - Tests: 12

    I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

    $7.78 /hr
    2,366 hours
    5.00
  2. Qiana J.

    Qiana J.

    Talented Customer Service Email Support and Adminstrative Professional

    United States - Last active: 11 hours ago - Tests: 11 - Portfolio: 1

    As a Talented Customer Care Professional, I always go the extra mile to support my team and clients. My skills range from Zendesk, Email Support, Internet Research, Quality Assusrance, Call Scoring, MS Office Suite, Google Docs, Citrix and a host of many more. Along side my skills I am adaptable and have the eagerness to learn new programs easily. Over the last 10 years I've developed experience in the customer service and data entry oriented office environment, with 6 years of working at home experience. Working from home has helped me hone my talents of being self-reliant and disciplined to handle duties without micro-managing. I embody a comprehensive amount of knowledge and experience in customer care and tech support - through online channels of email, ticket, chat and phone support. I enjoy taking on new challenges. Also I'm flexible, a team player, dedicated, can work under pressure and possess a positive can do attitude. I have a knack for following written instructions, guidelines, performing tasks with precision and accuracy no matter how simple or complex they are. I work in an office with closed doors free of distraction when working for clients. This helps me to give my undivided attention to the client and task at hand. Strong customer service skills and work ethics are in my blood.

    $17.78 /hr
    2,669 hours
    4.07
  3. jeff savastano

    jeff savastano

    Administrative Professional and Customer Support Specialist

    United States - Last active: 1 day ago - Tests: 4

    Over the last 15 years, I have developed a wide range of computer skills using MS Office, Word Press, HTML (little), Database, Graphic Design, Quick Books, Customer Service, and Marketing for mine and other small businesses. My strengths are within the administration task of each of these skills. I am seeking opportunities to use my skills to help others. I also have some experience in the following areas: Computer Hardware, Web Site/Software Testing, and Data Entry.

    $8.00 /hr
    1 hours
    5.00
  4. Leo Centina

    Leo Centina Agency Contractor

    QA Specialist / Email - Chat Support / Customer Service Representative

    Philippines - Last active: 11 hours ago - Tests: 6

    I have worked in a Call Center company for more than 6 years and this experience provided me a strong background on customer service and English communication skills. I was also promoted as a Quality Assurance Specialist and it allowed me to broaden my skills in people management, customer satisfaction and coaching skills. As QA Specialist, I was trained to perform tasks that require strong analytical skills, coaching skills, report presentation and analysis using MS Excel.

    Associated with: People Connect

    $11.11 /hr
    5,500 hours
    4.98
  5. Himali Patra Liyanage

    Himali Patra Liyanage Agency Contractor

    Project Manager

    Australia - Last active: 11 hours ago - Tests: 14 - Portfolio: 2

    In 2005 I started my journey as a PHP Programmer and graduated from the university of Colombo (Sri Lanka) in Bachelor of Information Technology in 2009 with a first class. During my tenure in the IT industry I developed my skills in PHP, Magento,Dot Net, Joomla, Drupal, Zend, Wordpress, CS Cart and Zoho. Accomplished in all areas of software development including, requirement analysis, architecture and design of applications, coding, QA and Testing, debugging, installation, troubleshooting, maintenance and Project Management. I was successful to achieve an overall band score of 8.0 for IELTS and have passed English Spelling Test ( both U.K & U.S. Versions) in Upwork. Therefore I strongly believe my English levels (specially written and spoken) are up to the international standers.

    Associated with: Cyberdyne Systems

    $16.67 /hr
    1,264 hours
    5.00
  6. Wolfgang Hase

    Wolfgang Hase

    German Native - English Fluent - Sales and Customer Support Expert

    Germany - Last active: 09/05/2014 - Tests: 2 - Portfolio: 1

    As a native German with a university degree in International Business and Administration I have been working as a freelance Sales and Customer Support agent for more than twenty years. Now I am bringing my business skills to oDesk and work with great people and companies from around the world. CORE COMPETENCIES German Native - English fluent (100%) - Spanish fluent (95%) Customer Acquisition & Retention Customer Service and Support Communication/Team player Sales Force Development Translation/Transcription Support Customer satisfaction and long term working relationships are the goals I am working for. oDesk messages sent to me are forwarded to my Smartphone, so that you can reach me almost 24 hours per day.

    $12.22 /hr
    1,221 hours
    4.99
  7. Naveen S.

    Naveen S.

    Super Star Magento| Wordpress| PHP Developer| JQuery| Codeigniter

    India - Last active: 2 days ago - Tests: 7 - Portfolio: 14

    Hi, I am a freelance web developer based in the North India. I've worked with PHP for a number of years and have developed applications for large and small business, ranging from marketing suites to online courseware for large schools. I also design and develop wordpress sites, including front end and extensive plugins and enhancements. I have also more experience with frameworks like Codeigniter, YII, Cakephp. I can take any required feature and turn it into something that is compatible and useful with wordpress, making your site and its purpose easy to use and manage.

    Groups: LoadedCommerce

    $11.11 /hr
    1,156 hours
    3.60
  8. Shereen M.

    Shereen M.

    You want it i have it for you!

    Malaysia - Last active: 6 days ago - Tests: 16 - Portfolio: 9

    I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

    $13.00 /hr
    2,710 hours
    4.69
  9. John dale B.

    John dale B.

    Customer Service Professional,QA Analyst,Blogger,Writer,Photographer

    Philippines - Last active: 11 hours ago - Tests: 8 - Portfolio: 2

    Looking for a long-term home-based contract dealing with Customer Service, Quality Assurance for call centers, Email and Chat-Support and the like, can also do data entry/research or any blog/article writing tasks. In odesk, I have worked as a Customer Service Agent and Team Lead handling call/chat and email support for a social discovery site. My current contract is as a Team Lead for oDesk's Marketplace Quality Department. Beyond this, I have over eight years of Customer Service experience handling operations, quality and process improvement in different call centers in the Philippines.

    $11.11 /hr
    8,057 hours
    5.00
  10. Allan Roy Santarin

    Allan Roy Santarin

    Experienced CSR/TSR. A performer. A team player.

    Philippines - Last active: 1 day ago - Tests: 4

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated are some of the adjectives that best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. For me, every problem has a solution, you just have to know the proper formula on how to derive with the right solution.

    $3.33 /hr
    4,007 hours
    5.00