Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 26 Helpdesk projects are completed every quarter on Upwork.

26

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.51.

4.51
Last updated: July 1, 2015
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  1. Ismet Dumlupinar

    Ismet Dumlupinar

    MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

    Turkey - Last active: 1 day ago - Tests: 14 - Portfolio: 13

    Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile

    Groups: Microsoft Certified Professionals

    $75.00 /hr
    2,378 hours
    4.90
  2. Vinod C

    Vinod C

    Seasoned linux Administrator - Nginx , apache, cPanel, Shell scripting

    India - Last active: 1 day ago - Tests: 7

    Hello, I am Vinod and I have more than 10 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimising them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 10 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus, Zendesk ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd , varnish cache -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, zpanel -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security --Customised server setup for Drupal , Wordpress , Joomla -- Documentation Skills -- Customer service skills - Helpdesk. And many other services / applications which are necessary for managing linux based servers and applications.

    $20.00 /hr
    1,323 hours
    5.00
  3. Diana Muniz Barbosa

    Diana Muniz Barbosa

    Administrative and Personal Assistant. Customer Support Manager.

    Canada - Last active: 1 day ago - Tests: 9

    If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

    $20.00 /hr
    2,679 hours
    5.00
  4. Lindi du Toit

    Lindi du Toit

    Microsoft Dynamics CRM Consultant

    South Africa - Last active: 3 days ago - Tests: 8 - Portfolio: 2

    I am a certified Microsoft Dynamics CRM Specialist in Applications, Customization and Configuration. I am a full time freelancer active on Odesk and have some local clients in South Africa that I work with and support on an ongoing basis. Microsoft Dynamics CRM is what I am passionate about and am fortunate enough to be doing what I love. I am a professional Microsoft Dynamics CRM Consultant with over 20 years experience in Customer Service and Sales, Administration, Project Coordination and -Management and direct marketing. More specifically I offer the last 8 years hands on experience in the planning, installation, implementation, customization and configuration of MS Dynamics CRM 2011, 2013 and more recently 2015, to various customers in various industries. My core competencies are business needs analysis and requirements gathering, translating requirements into functional specifications, deployment, configuration, customization and administration of MS Dynamics CRM. I continuously improve my own knowledge on best practice processes for MS CRM and am often approached for advise on best practice. Having previously been a client who implemented Microsoft Dynamics CRM, I have a strong focus on end-user simplicity and have compiled various user training manuals with a focus on end user learning and buy-in. My passion is ultimately Microsoft Dynamics CRM, although I am also a Microsoft® Certified Technology Specialist in SQL Server® 2008, Business Intelligence Development and Maintenance and SQL Server® 2008, Database Development. I specifically chose these areas of certification to compliment my Microsoft Dynamics CRM work. My second career passion is marketing automation and integration of bulk e-mail platforms in Microsoft Dynamics CRM (i.e. mailchimp using PowerMailchimp and ClickDimensions), that empowers my customers to communicate more effectively with their target base, mine their data better and gather so much more business intelligence from their contacts.

    $40.00 /hr
    395 hours
    4.70
  5. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,230 hours
    5.00
  6. Kelly N.

    Kelly N.

    Top 10% ~ VA ~ Expert Support ~ WordPress Web Master ~ & More ~ USA

    United States - Last active: 5 months ago - Tests: 3 - Portfolio: 8

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

    $33.33 /hr
    1,957 hours
    4.65
  7. Nico Muselle

    Nico Muselle

    Operations Manager/Team Leader/Customer Support

    Bulgaria - Last active: 07/20/2012 - Tests: 6

    With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge. I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for about ten years. This means that I know very well the importance of customer satisfaction and what needs to be done to achieve it Whether you want to enhance customer satisfaction, evaluate, improve or streamline support processes, assess training needs or need a people manager, do not hesitate to contact me.

    $30.00 /hr
    8 hours
    5.00
  8. Sheraz Khan

    Sheraz Khan

    I.T Specialist | Business Process Modeling using Visio and Balsamiq

    Pakistan - Last active: 2 days ago - Tests: 54 - Portfolio: 26

    Thank you for taking the time to review my profile. Over decade of experience in Information Technology, I decided to focus on what is my real passion, helping individuals to reach their personal and business goals. I can provide you with the satisfaction and commitment to your business needs. As a Freelance IT Professional, I have not only worked with businesses of different nature but I have also assisted many clients on a personal and business basis around the globe. I enjoy the challenges that everyday this profession brings to me and realize the importance of getting the job done whether big or small.

    $35.00 /hr
    680 hours
    5.00
  9. Alyssa kirstie Y.

    Alyssa kirstie Y.

    Administrative and Customer Service Specialist

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 13

    My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not limited to obtaining, analyzing and organizing information from raw data into a well-documented report. I have the exceptional ability to manage complex accounts and projects while meeting strict standards, new technologies and procedures. I have had extensive experience with a broad range of professional and supervisory positions and I always take pride in everything I do. I firmly believe that if you're going to do something, do it right the first time and with the best of your abilities - otherwise it isn't worth doing at all! I believe in the foundation of proper work ethics and assures honesty, promptness, accuracy and quality in every project entrusted to me.

    $5.56 /hr
    3,740 hours
    4.68
  10. Sai Mitra

    Sai Mitra

    Call Handling, Technical Writing, Web/Market/Business Research, Sales.

    United States - Last active: 29 days ago - Tests: 14 - Portfolio: 2

    I hold a bachelor's degree (Magna Cum Laude) in Accounting from the Newman University of Kansas, USA. Management was my second major and through internships and work experience with hotel management company and accounting firm, I have the skill-set required to perform most accounting related jobs as well as jobs related to technical writing, customer service/support, admin. support, marketing, web research etc. I am looking forward to work with serious clients who wants to get their job done in a timely manner with perfection.

    $11.26 /hr
    73 hours
    5.00