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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 43 Helpdesk projects are completed every quarter on Upwork.


Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015
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Shereen M.

Shereen M.

You want it i have it for you!

Malaysia - Tests: 16 - Portfolio: 9

I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

78% Job Success
$13.00 /hr
2,762 hours

Theodore Albert Lim

Theodore Albert Lim

Certified Public Accountant, Quickbooks/Xero Bookkeeper, Excel Expert

Philippines - Tests: 16

With several years experience as a Consultant in the field of Finance, over 11 years of experience in the corporate world as an Administrator, Tech. Support and Project Manager, and more recently as a College Professor and a Freelance Bookkeeper and Accountant, I am venturing into the outsourcing arena for opportunities to add value to my clients and expand my experience. As an Accountant, I am aware of the factors that affect business, and hope to use this knowledge to enhance the value of your organization.

100% Job Success
$13.33 /hr
12,323 hours

Ismet Dumlupinar

Ismet Dumlupinar

MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

Turkey - Tests: 14 - Portfolio: 13

Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below:

Groups: Microsoft Certified Professionals

90% Job Success
$45.00 /hr
2,422 hours

Diana Muniz Barbosa

Diana Muniz Barbosa

Administrative and Personal Assistant. Customer Support Manager.

Canada - Tests: 9

If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

Groups: Pro Customer Service

100% Job Success
$20.00 /hr
3,015 hours

Joan Roma

Joan Roma

VA / Project & Email Mgt / Researcher / Customer & Technical Support

Philippines - Tests: 10 - Portfolio: 6

Self-motivated freelancer that puts quality and efficiency in all her work! Can definitely handle small to a large variety of tasks with minimal supervision and a quick approach to working in a fast paced environment. With a Bachelor's degree in Hotel, Restaurant and Institution Management, almost 2 years of handling and motivating team members in a quick service restaurant, plus several years working for top Business Process Outsourced companies in the Philippines - Accenture, IBM Global Process Services, ADP Phils. (as a General Ledger Implementation Specialist), surely I can be an asset for your company. Experienced in: Microsoft Office Google Apps Quickbooks software (Tech support) Insightly (entering and updating tasks, saving contacts) Wordpress (Media uploading and phototagging) MailChimp (adding contact lists, creating campaign - novice) Managing emails Basketball related skills: Game statistics (based on FIBA rules) GameChanger (manage teams, entering roster) FastPractice (manage teams, entering contact database)

100% Job Success
$8.89 /hr
829 hours

Lindi du Toit

Lindi du Toit

Microsoft Dynamics CRM Consultant

South Africa - Tests: 8 - Portfolio: 2

I am a certified Microsoft Dynamics CRM Specialist in Applications, Customization and Configuration. I am a full time freelancer on Upwork and have some local clients in South Africa that I work with and support on an ongoing basis. Microsoft Dynamics CRM is what I am passionate about and am fortunate enough to be doing what I love. I am a professional Microsoft Dynamics CRM Consultant with over 22 years experience in Customer Service and Sales, Administration, Project Coordination and -Management and direct marketing. More specifically I offer the last 8 years hands on experience in the planning, installation, implementation, customization and configuration of MS Dynamics CRM 2011, 2013 and more recently 2015, to various customers in various industries. My core competencies are business needs analysis and requirements gathering, translating requirements into functional specifications, deployment, configuration, customization and administration of MS Dynamics CRM. I continuously improve my own knowledge on best practice processes for MS CRM and am often approached for advise on best practice. Having previously been a client who implemented Microsoft Dynamics CRM, I have a strong focus on end-user simplicity and have compiled various user training manuals with a focus on end user learning and buy-in. My passion is ultimately Microsoft Dynamics CRM, although I am also a Microsoft® Certified Technology Specialist in SQL Server® 2008, Business Intelligence Development and Maintenance and SQL Server® 2008, Database Development. I specifically chose these areas of certification to compliment my Microsoft Dynamics CRM work. My second career passion is marketing automation and integration of bulk e-mail platforms in Microsoft Dynamics CRM (i.e. mailchimp using PowerMailchimp and ClickDimensions), that empowers my customers to communicate more effectively with their target base, mine their data better and gather so much more business intelligence from their contacts.

100% Job Success
$40.00 /hr
472 hours

Marichu S.

Marichu S.

Certified CISCO, MCP/Network Engineer

Philippines - Tests: 9

Having acquired a degree in Computer Engineering in 2006, I have had some 6 years of rewarding professional career in the areas of technical support on hardware and software systems, networking and sales with major engineering and business process outsourcing companies in Manila, Philippines, including a brief stint with the United Nations Office in Bangkok, Thailand. I dealt with colleagues and clients of multi-cultural background from affiliate offices globally, including the United Kingdom, the United States, the Middle-East, Australia, China, Hong Kong, Thailand, Malaysia and the Philippines. I have acquired a certification in ITIL, MCP, and CCNA. During my university years, I have also worked as an administrative assistant with various private companies where I have proven a reputation of an efficient team member with well-regarded planning and organizing skills. My adventurous spirit inspires me to explore new avenues. I have travelled to key cities in Asia, the Middle-East, and Europe. Thanks to oDesk! Though I have just recently joined the network, I know I can continue developing my professional aspirations while at the same time fulfilling my personal career as a wife and a mom! :-)

100% Job Success
$6.00 /hr
437 hours

Kelly N.

Kelly N.

Top Rate ~ VA Expert Support ~ & More ~ USA

United States - Tests: 3 - Portfolio: 8

I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

100% Job Success
$25.00 /hr
1,957 hours

Nitish Pandey

Nitish Pandey

IT Remote Assistance and Customer Service

India - Tests: 9

I am a graduate in Information Technology and I have been working in BPO & IT Consulting for over 4+ years, I have provided customer support and IT Support via phone, email, chat, and in person to small businesses and individuals. I feel my skills and interest can be used best for campaigns that require hard working and dependable people. I provide ethical work relationships with my clients, produce quality results and successfully carry out projects based on productivity and customer satisfaction. I am a good communicator and can work well under pressure and can multi task efficiently to meet deadlines. I can provide services like: - Call Center Agent, Customer Services, Collections, Technical Support, Email Handling, - Technical/IT Helpdesk Agent - Windows Administration, Windows Server Administration, Active Directory, User Management, Microsoft Outlook Configuration & troubleshooting, - Accounts Receivable, Collections, Claim Status Enqiry, Medical Claim appeals, Medicare & Medicaid Claims resolution, Medical Billing, Data Entry. I am available 50+ hours per week and ready to work in live US, UK and Australian time zones, I can work on weekends. I believe that it is through hard work, skill and an inherent will to excel that such prestige and quality is supported and upheld. I hope that I will merit a favourable response on my humble request and I am grateful for the time you have spent in reading my profile.

$8.00 /hr
1 hours

Ramona L.

Ramona L.

Virtual Assistant - Research - Data Entry

United States - Tests: 19 - Portfolio: 4

To provide project support in Data Entry, Research, Administrative and Accounting tasks based on 30 years Office Administration and Accounting experience. My goal is to provide my clients with timely and reliable services for their administrative and bookkeeping needs. Industry experience includes: Tourism, Aerospace, Transportation, Health Insurance, Construction (Commercial and Residential).

58% Job Success
$11.67 /hr
359 hours