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Typing Upwork freelancers typically receive a client rating of 4.73.

Last updated: October 1, 2015
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Dexter Monte De Ramos

Dexter Monte De Ramos

Customer Support, Virtual Assistant, Project Manager, Quality Control

Philippines - Tests: 4 - Portfolio: 1

My past and present jobs revolve around providing good quality customer service. My main responsibility has always been about making clients happy. Let me describe my job tasks starting from my present job then my past job. At the present, I am working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer service and support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are three of them. Pretty soon there will be five of them who I need to manage altogether. Thankfully, my boss hired me an assistant who helps me get my tasks done. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control checks before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I train them when I need to. Prior to my present job, I worked as a technical/customer support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA and customer service specialist. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.

Groups: Pro Customer Service

$6.67 /hr
2,609 hours

Juthika Das

Juthika Das

Data Entry|Web Research|Lead Generation|VA|Administrative Assistant

Bangladesh - Tests: 3 - Portfolio: 16

Hi, Thanks for viewing my Profile. I’m expert in Linkedin Lead Generation, Data Entry & Internet Research. I provide services with 100% accuracy on or before time. I have also done many projects like web research, Link Building, Forum/Blog Posting, Directory Submission, Article/Blog Writing, SEO, Yahoo Answering etc since 2012. I have a very good speed in Typing also. I am working as a Data Operator's Team Leader in a Data Exchange Company. My main objective is to provide excellent service on time, accurately and with professional results. I've completed MBA major Finance from the University of Science and Technology, Chittagong, Bangladesh. So, if you wish to get the better than the best Data Entry services for your company/organization/institution instantly, then contact with me. I am able to support you more than 35 hrs in a week. Thanks again.

95% Job Success
$3.33 /hr
1,019 hours

Patrycja R-Stewart

Patrycja R-Stewart

Reliable language services delivered worldwide.

Australia - Tests: 1 - Portfolio: 7

I am pleased to offer quality Polish-English and English-Polish translation, audio transcription, document typing and proofreading services. Since 1994 I have been based in Victoria, Australia. With a strong academic background in languages, music and research, I am looking forward to completing your next order! I have provided verbatim and intelligent verbatim audio transcription of podcasts, webinars, interviews, speeches and academic lectures, to name a few. Solid research into correct spelling (medical, technical, etc. terminology) is always assured. Polish-English and English-Polish translation included school certificates, presentations, essays, manuals, etc. These covered various subjects, from information technology, through music, to geography and more.

92% Job Success
$15.00 /hr
298 hours

Syed Noor E Mostofa

Syed Noor E Mostofa

dataentry,customaer service,telemarketing,microsoft office

Bangladesh - Tests: 2 - Portfolio: 1

  Career Objective: To provide the organization the highest possible marketing output that would position the company to set up a long term image in the competitive market. Career Summary: Sales Man with more than 2 years of sales and distribution experience. Expertise in setting up distribution channel. Specialization: Fields of Specialization Description Consumer Durables - Sales & Marketing   Quick learning ability Prepare business plan and introduce a new brand in market. Young, energetic, enthusiastic and self-motivated. Good communication and interpersonal skills. Good analytical skills in problem solving area. Ability to work under pressure. Open minded to adapt with new and challenging situation.  

$4.50 /hr
0 hours

Steven Ang

Steven Ang

Experienced Data Curator, Web Researcher and Virtual Assistant

Philippines - Tests: 8

Over the last few years, I have been involved in various industries such as trading (wholesale/retail), recruiting and lately, web-related fields. My experience include being an Administrative Manager for a small Construction supply wholesale/retail company for 6 years, mainly responsible for handling close to 40 personnel. My responsibilities revolved around financial monitoring, stocks monitoring, ordering, credit and collection and daily operations among others. For web-related fields, I have good experience in international online retailing, data-entry, data-processing, web-researching, travel-planning, photo editing and a lot more. I also worked as a data curator for a start-up company. I was able to process, cleanup and improve close to 20,000 Points of Interest (POI) in just over 4 months. Currently, I handle a team of Customer Service Representatives for a US based small Music Education Provider. Mainly responsible for organizing data, deploying tasks and being the overall central point of contact for the daily operation of the organization. I consider myself knowledgeable and comfortable working with both Windows and Mac OS and proficient in MS Office applications, Google Drive/Doc applications, Adobe Lightroom and other applications. I am also familiar with web hosting, photo hosting (Zenfolio, Flickr etc.), website creation (Squarespace) with basic knowledge in HTML and advance technique in Forum penetration. I consider myself a very result oriented person with good attention to detail. Rest assured you will be dealing with a true professional. Currently looking for my next long term challenging project. Please feel free to contact me at any time.

$6.67 /hr
18 hours

Hoang Giang Tran

Hoang Giang Tran

Experienced English to Vietnamese translator | Call center

Vietnam - Tests: 3

I have bachelor degree in economics. My English is fluent while my Vietnamese is perfect. I have translated some documents and reports for some NGOs (from English to Vietnamese and Vietnamese to English also). I also had more than 1 year working in customer service department for a sports academy where I used English as my first laguage at work.

90% Job Success
$11.00 /hr
274 hours

Mary Cris Pantan

Mary Cris Pantan

Data Entry Professional

Philippines - Tests: 7 - Portfolio: 1

I am a full time freelancer working at home. 2 years of experience in data entry here in Upwork and most of my work is successfully delivered as the client wanted. I am also familiar in -Web research -Adobe Photoshop -Adobe Acrobat Pro -Microsoft Office -Google Docs. I am fluent in Filipino (Tagalog) and English both oral and written. I can assure you that your project will get the professional attention it deserves.

94% Job Success
$4.44 /hr
141 hours

Greevhan D.

Greevhan D.

Accurate Data Entry Worker| Researcher| Marketer| VA/PA

Philippines - Tests: 2 - Portfolio: 1

To work with enthusiasm and to be a competent contractor that will serve, help and will contribute to the success of the company or clients that I will work with. I want to utilize my skills and always serve the best for my employers. I am hard-working, patient, understanding and can work with minimal supervision. I am open-minded and want to learn more about everything. Learning will be the greatest gift I can get from my employer as it will become another experience for me. I am an achiever and will do the best in every task I will undertake. I have experiences in Managing a Bakeshop, Data Entry and Event Organizing. In fact, I graduated with high honors in a Language School here in Davao City, Philippines. We also run a Printing Business which includes the following services: Photo Editing and Restoration, Photo Printing and Collage, Customized Calendar and Calling Cards, Tarpaulin Printing, to name a few. I will be very happy to get the opportunity to work for you! SUMMARY OF MY SKILLS - Data Entry Skills - Web Research - Computer Technician/Hardware Servicing - MS Applications (e.g. MS Excel, MS Word, MS Powerpoint, etc.) - Social Networking (e.g Facebook, Twiter, Pinterest, Tumblr, Instagram, YouTube, Skype) - E-mail Handling Skills - Virtual Assistant Skills - Typing Skills with 50-60wpm

95% Job Success
$5.56 /hr
2,664 hours

Nomcebo Gumede

Nomcebo Gumede

Virtual Assistant/Content Writer

South Africa - Tests: 4 - Portfolio: 2

I am a Virtual/Personal Assistant and Content Writer with 4 years experience outside oDesk, I have key competencies in Office Administration, Project Management, Editing, Writing and Internet Research. My skills in Communication, particularly the English language – both verbal and written – are excellent. My work experience on oDesk is working on Voice Overs, Transcriptions, Office Administration and Writing Kindle Book Reviews.

100% Job Success
$7.00 /hr
158 hours

Marleth Canene

Marleth Canene

Article Writer, Transcriber, Data Entry

Philippines - Tests: 17 - Portfolio: 1

I am a college graduate from the University of the Philippines Tacloban College Tacloban City with a degree in Bachelor of Arts in Social Sciences major in Economics. As part of my working experience, I had been working for nine years in a company here in the Philippines specifically in Cebu City, as a part of Accounting Department. I am determined, hardworking, and open-minded person. I can always give my best in everything I do. I am open to all possibilities life can give. If given proper training and instructions, I believe I can do any job very well. Everything can be learned with eagerness to know, that is my motto in life. I can always deliver an excellent outcome if given clear and proper instructions.

87% Job Success
$4.00 /hr
5 hours