Customer Service Team Manager / Project Manager
United Arab Emirates
I was awarded (one of the) Best Contractor in the Philippines of 2012 by oDesk (now Upwork).
Project Management - 4 years freelance experience. I handled projects/businesses from start-up to middle scale. I handle recruitment, training, team management, business analysis, and process improvement among others.
Team Management - I worked as a Team Manager for 2 years in Sitel, one of the best call centers in the Philippines. I handled a team of (usually more than) 10 agents. I was responsible for their performance and career growth. I did one on one coaching, performance analysis and action planning, call monitoring, team meeting, team building, process improvement and career planning.
Recruitment - I have more than 4 years accumulated recruitment experience. I have recruited for sales executives, CSRs, VAs, graphic designers, software engineers, team managers, etc. I can create job postings from scratch, source and interview candidates, HR-related tasks, etc.
Excellent Communication Skills - I worked in the call center industry for more than 5 years
MS Office - Word, Excel, Powerpoint, Outlook
Familiar with several management/recruiting tools such as Google Docs, Skydrive, Salesforce, Basecamp, Zendesk, Jigsaw, Github, Linkedin, etc.
I am online in skype almost 24/7.
Professional, Goal-driven, Independent, Excellent Communicator.
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