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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Henrry Gonzalez

Henrry Gonzalez

The customer is always and completely right!


I have more than 10 years experience in the highly competitive business process outsource industry. Tenure marked by regular upward mobility defined by promotions, consistently meeting and surpassing goals. Always a team player, more recent positions marked by leadership roles. Positions included responsibility for collection, customer service, sales, and problem resolution. Have strong desire to remain within the industry.

$5.00 /hr
4 hours

Meriele Arindaeng

Meriele Arindaeng

Customer Support, Admin Assistant

Philippines - Tests: 8

Six years progressively responsible experience in accounting, administration, customer service and sales. Exceptional experience in BPO Industry. Proficient in the use of Microsoft Office. Has basic knowledge in computer programming (C, C++ and HTML). Highly motivated in a fast paced environment and with strong organizational skills. Extremely detail oriented and able to work with minimal supervision.

$13.33 /hr
2,997 hours

Arvin lloyd L.

Arvin lloyd L.

Virtual Assistant

Philippines - Tests: 4

Arvin Lloyd Lapitan or "Arvin" to my clients a successful Virtual Assistant, I am eager to provide a variety of professional assistance in customer service, data entry, management, virtual assistance, technical support, client relations, quality assurance, and training. During my career, I assisted the real estate industry with virtual assistance and other administrative needs. Prior my term as aVirtual Assistant, I worked as an agent in the Call Center Industry and has received numerous Commendations due to my Exemplary Customer Service. A person of high integrity, professional, good attention to details and quick witted. I'm committed to strong work ethic and is passionate about delivering high quality service to my future clients. A Virtual Assistant with vast experience in different Real Estate processes and administrative tasks. I can assist Clients in different tasks that will free up their time so they can work on more important part of their business and my dedication to success is measured with my ability to carry out premium services to a diversity of clients.

$3.00 /hr
308 hours

Virginia Gutierrez

Virginia Gutierrez Agency Contractor

virtual assistant,bookkeeping,research,administrative,clerical


I worked with Philippine Telegraph & Telephone Corporation-Comptroller's Dept. for 15 years. I started from Gen. Clerk then Gen.Bookkeeper and later became an Officer-in-Charge. I did clerical job such as accepting and recording documents from different branches of the co. and from our clients;sorting and filing of documents;attending to telephone calls and typing internal memorandum and letters for the section. My tasks as a Bookkeeper are recording, analyzing and submitting to EDP section for data entry the source documents needed for billing our clients. As the Officer-in-Charge of the Revenue Accounting section, I supervised and assigned task to my subordinates and making it sure that their task are properly done and submitted on time. I attended several seminars and training and among these were: Basic Computer Operation,Customer Service, Basic Supervisory Training and Telephone Etiquette and Mannerisms. Having the skills,knowledge and experience I believe that I am the right person you are looking for. If given the chance, I can guarantee to provide you my excellent service.

Associated with: UpToDate Virtual Assistants, Diamond Virtual Assistants

100% Job Success
$5.56 /hr
3,164 hours

Cecelia Zepeda

Cecelia Zepeda

The One in A Million Assistant Everyone Needs

United States - Tests: 5

Im a down to the point no sugar coating or exagerating needed type of worker, i have always said im not gonna sit here and tell you all the great skills i have because my work will show and speak for itsself. Im a hard working dedicated outgoing loyal person who doesnt give up on anything. I set my mind to it and accomplish it.

$16.67 /hr
0 hours

Angela Leonard

Professionalism with an Entrepreneur Understanding

United States

This is your opportunity to work with an individual that has a true understanding as to what you are looking for. Understanding the need of the Entrepreneur and someone who will treat your tasks as if they were her own. My skills are limitless and unique due to my experience from owning 2 successful companies, which including all tasks from Administrative Support to Customer Success to Day-To-Day Operations. I look forward to help you in your success.

$16.00 /hr
33 hours

Kelsey R.

Kelsey R.

Certified Bookkeeper and Administrative Expert

United States - Tests: 4

To provide services to clients needing administrative tasks completed. I will do this by using my work experience and college education in Business Administration and Marketing. I have 6 years of experience in Quickbooks and am certified in Quickbooks 2013. I am organized, efficient, and guarantee the satisfactory completion of tasks.

100% Job Success
$14.00 /hr
3,057 hours

Maria Elizabeth Jabonillo

Maria Elizabeth Jabonillo

Recruitment Specialist

Philippines - Tests: 3 - Portfolio: 4

For the last 7 years or more, I have been in different industries, practicing my profession and trying out new things. I have been a bookkeeper, a very challenging job, and I was able to enhance my accounting skills, dealing with real problems that are far different from what I studied. I have also worked as a call center agent. Not only did I enhance my English-speaking skills, I was also able to learn more from it. I have faced with customers' tough problems and was able to find solutions to it all. Currently, I am a copyeditor/proofreader. I am more knowledgeable when it comes to grammar correction, syntax correction, etc. I can say that I have now acquired more skills than I ever needed. Skills that will stay with me wherever I go. On the other hand, my focus is both on proofreading/copyediting and customer service support (phone/chat/email). However, I want to try new skills like data entry, writing, spinning articles, etc., to challenge my capacity and capability and to enhance my knowledge as well. I can also do accounting/bookkeeping to broaden my skills more on those fields.

100% Job Success
$6.00 /hr
535 hours

Jc C.

Jc C.

Customer Support Business Partner/Quality Analyst/Process Trainer

Philippines - Tests: 8

Seeking a position that provides challenging assignments and opportunities to increase individual responsibilities with a career path of advancement maximizing my full potential as a working professional. Work experiences includes being a Trainer, Quality Assurance Analyst (Learning and Development), Senior Cash Applications Specialist, Billing Specialist (Finance and Accounting) and Customer Support. Speaks fluently in English. Knowledgeable in ORACLE System, Windows OS, proficient in Microsoft office Applications and ZENDESK. Responsible, persistent, people and goal-oriented.

$5.56 /hr
580 hours