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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Virginia Gutierrez

    Virginia Gutierrez Agency Contractor

    virtual assistant,bookkeeping,research,administrative,clerical

    Philippines

    I worked with Philippine Telegraph & Telephone Corporation-Comptroller's Dept. for 15 years. I started from Gen. Clerk then Gen.Bookkeeper and later became an Officer-in-Charge. I did clerical job such as accepting and recording documents from different branches of the co. and from our clients;sorting and filing of documents;attending to telephone calls and typing internal memorandum and letters for the section. My tasks as a Bookkeeper are recording, analyzing and submitting to EDP section for data entry the source documents needed for billing our clients. As the Officer-in-Charge of the Revenue Accounting section, I supervised and assigned task to my subordinates and making it sure that their task are properly done and submitted on time. I attended several seminars and training and among these were: Basic Computer Operation,Customer Service, Basic Supervisory Training and Telephone Etiquette and Mannerisms. Having the skills,knowledge and experience I believe that I am the right person you are looking for. If given the chance, I can guarantee to provide you my excellent service.

    Associated with: UpToDate Virtual Assistants, Diamond Virtual Assistants

    $5.56 /hr
    2,798 hours
    4.00
  2. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  3. Mayur Lodha

    Mayur Lodha

    Expert in Accounting, Admin & Marketing

    India

    Highly motivated professional with a proven ability to get the job done, with an expertise to multitask effectively seeking a position where the above qualities coupled with a COMMERCE degree and technical know-how can be fully utilized and further developed and in addition to above I got 5 years of working experience with leading Bank, Manufacturing company (India's top 3 company in turnover) and service industry in an international market.

    $3.00 /hr
    1 hours
    4.88
  4. Sarah Coots

    Sarah Coots Agency Contractor

    Rockstar Virtual Assistant & Founder, Distance Assistants

    United States - Portfolio: 1

    Before joining the at-home work force, I worked as a legal assistant in a management position for a busy law firm. I enjoy fast-paced, challenging work, and I pride myself on my professionalism. I have experience in handling every facet of business operations from simple data entry and calendaring to client meetings and drafting professional letters and contracts; and from debt collection and human resources to property management. I have some limited experience with HUD preparation, as the firm I worked for specialized in real estate transactions. Additionally, I am proficient with Quickbooks, Excel, Word, Practicemaster, and Tabs; and I have experience with Citrix.

    Associated with: Distance Assistants

    $35.00 /hr
    394 hours
    5.00
  5. Jane N.

    Organized and Motivated Assistant

    United States - Tests: 1

    Writing and editing written work is my primary focus. With a degree from Cornell focusing on theatre, music, and biology, my background and training is varied. I have experience in office management, transcription, accounting, and data entry. I have worked in a call center environment and have worked as an independent contractor in the customer service field.

    $15.00 /hr
    52 hours
    5.00
  6. Noah C.

    Noah C.

    Excellent Worker

    United States - Tests: 2

    I am a Native English speaker with excellent communication skills. I am experienced in customer support and management, administration, online reputation and working as an executive assistant. I have over 6 years experience working in a fast pace environment with tight deadlines and minimal supervision. I am an excellent communicator with a very approachable attitude which has made me excel when working in a team.

    $16.00 /hr
    192 hours
    0.00
  7. Cecelia Zepeda

    Cecelia Zepeda

    The One in A Million Assistant Everyone Needs

    United States - Tests: 5

    Im a down to the point no sugar coating or exagerating needed type of worker, i have always said im not gonna sit here and tell you all the great skills i have because my work will show and speak for itsself. Im a hard working dedicated outgoing loyal person who doesnt give up on anything. I set my mind to it and accomplish it.

    $16.67 /hr
    0 hours
    0.00
  8. Maria Elizabeth Jabonillo

    Maria Elizabeth Jabonillo

    Recruitment Specialist

    Philippines - Tests: 3 - Portfolio: 4

    For the last 7 years or more, I have been in different industries, practicing my profession and trying out new things. I have been a bookkeeper, a very challenging job, and I was able to enhance my accounting skills, dealing with real problems that are far different from what I studied. I have also worked as a call center agent. Not only did I enhance my English-speaking skills, I was also able to learn more from it. I have faced with customers' tough problems and was able to find solutions to it all. Currently, I am a copyeditor/proofreader. I am more knowledgeable when it comes to grammar correction, syntax correction, etc. I can say that I have now acquired more skills than I ever needed. Skills that will stay with me wherever I go. On the other hand, my focus is both on proofreading/copyediting and customer service support (phone/chat/email). However, I want to try new skills like data entry, writing, spinning articles, etc., to challenge my capacity and capability and to enhance my knowledge as well. I can also do accounting/bookkeeping to broaden my skills more on those fields.

    $6.00 /hr
    535 hours
    4.88
  9. Paola Soliz

    Paola Soliz

    fully bilingual Customer service support agent

    Bolivia - Tests: 4

    I am a very energetic candidate that will bring an outstanding service to your company. I am very professional person, really outgoing that can provide incredible customer service with the best skills, with plenty of experience on the field, great ability to multitask. Great customer service knowledge. with plenty of experience on the customer service and support field based on many years of experience. Qualifications great communication skills, great interacting with people, ability co convince and persuade customers. Bilingual oral written skills, able to Translate and exercise interpersonal skills Translates, speaks, reads and writes Spanish correspondence, able to file and organize documentation. God management skills, able to lead a team with great responsibility self motivated -Proficient in Microsoft Word, Access and Excel -Strong communication, interpersonal, and presentation skills - B&C Associates From Sep 2007 to June 2006 Customer service and technical support representative for international prepaid cell phone company TracFone and Net10 of USA, use of Avaya and the Web CSR system also as a Quality control service assistant . GM Pablo Peñaloza. - Caja de Salud de la Banca Privada: From July 22nd 2008 until July 20th 2010 as a call center operator setting up appointments for the patients, also providing support in different areas such as Affiliations, Secures, reception, customer service and information, also Vigencia de derechos. Learning and taking courses of Social Security, Health Care and medic care. - Universidad Real: from August 2010 to December as an English Teacher for Real English, Pre Grade and executive class on the upper intermediate, intermediate and pre intermediate levels. Supervisor Cesar Clavijo. Essential messaging: From December 2010 until May 2011 answering service for companies in Texas and Pennsylvania. ETV HOLDING: Since June 2011 until present time as a Bilingual Customer support Dpt. Team Lead and supervisor for a wireless company in USA ( Red Pocket Mobile)

    $7.78 /hr
    3,357 hours
    4.25
  10. Jubilee Sabino

    Jubilee Sabino

    QuickBooks | FreshBooks | MYOB | Peachtree|

    Philippines - Tests: 12 - Portfolio: 5

    I can provide efficient, intelligent, analytical, and focused work. Also maintain the good ethics of professionalism and finish the job in a timely manner still with efficiency and accuracy with the given projects to earn good feedback from my clients. I'm an experienced Personal Assistant and Quickbooks Specialist. I've worked on data entry, web research, and some accounting tasks for the 2 years. I use 'internet' as my effective resource and tool in providing most relevant results. I seek for opportunities to work on data entry, web research, accounting and the like. You may view my online resume at http://jubileesabino.wix.com/bilee

    $6.67 /hr
    599 hours
    4.45