eBay Auctiva Trademe Magento SEO Shopify Customer Service Expert
Last active: 18 hours ago
Hi! My name is Jelyn Lanugan and I have 5 years experience in the call center industry working for eBay.com as all around Customer Support Representative (Phone, Chat, Email).
I’m seeking customer service positions doing emails and chats. My ideal position is email customer representative for e-commerce platforms and websites like eBay, Amazon, Shopify, Trademe, Etsy.
Most recently I have worked as a assistant account manager for cherub baby. A baby product supplier with established accounts in different e-commerce platforms. I’m responsible for checking invoices and sending customer inquiries, claims, cases, dealing with negative feedback and some technical concerns like listing items and locating buttons that some customers are not familiar on a certain website . I handled emails and escalations.
Also, I can manage an E-commerce account. eBay, Amazon, Etsy, Shopify and personal websites. I can list items, SEO, title building, edit photo, research via Terapeak, inventory, preparing packing lists and invoices, downloading and buying tracking number and contacting Post Office.
Feel free to send me a message via Upwork messaging if you have questions.