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Helpdesk Upwork freelancers typically receive a client rating of 4.38.

Last updated: August 1, 2015
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  1. Mia Jacob

    Mia Jacob

    Expert Customer Service & Technical/Help Desk Support

    Philippines - Tests: 5 - Portfolio: 7

    For 6 years, I worked in the BPO industry as a technical support representative. I handled SMB and enterprise accounts. My main expertise was with the Incident Management Team which harnessed both my customer service skills and technical skills. During this time, I gained knowledge and in depth understanding of Service Level Agreements. During my BPO experience, my communication skills has allowed me to be more patient and be more thorough with providing instructions to end users. My natural ability to de-escalate calls had proven to be asset which was used as an example on how to address similar issues to the team for future reference. Through Upwork, my skills have gained exposure to work with clients in the real estate industry, medical record processing and as a carrier dispatcher. I find high value working for teams with high integrity, goal oriented and client-customer focused. Fun Fact: I love to travel. At least once a year I have to fly-out even if its just for 4 days! Thus it goes without saying that I am well traveled and can adapt to and assimilate with a variety of people and cultures easily. I have been traveling since I was ten years old. Tools Used: Operating Systems: From MS Dos to Windows 8.1; Active Directory, MS Server Software Applications: up to Microsoft Office 2010, Intuit QuickBooks Pro, McAfee Virus Protection; VPN Security Clients: Juniper, Nortel Contivity, Citrix Metaframe, VM Ware; CRM/Ticketing Tools: Dellserve, Siebel and Remedy(ARS/NeTkt), Sales Force, UDA Construction Online, Zoho, Ops Dashboard Automatic Call Distribution (ACD): Avaya and CTI Systems; ERP: SAP Business One; SWITCH: Nortel DMS-500 Netrac Command Interface Client (This tool is used to configure the switch; a telnet emulator to access network elements); Net Analyst (software application for testing communications circuits with a wide variety of test equipment) Xpercom (web xing UI equipment inventory management system) Web based Tools through Upwork experience: Asana, DropBox, Eyebeam, Evernote, Five9, GDrive, Last Pass, Lightshot, Mind Meister, Ring Central, RPData, Sales Force, Screencast, TeamViewer, Teamwork, Trello, UDA, Vimeo, Zendesk, Zendone, Zoho, Zoiper, Zopim,

    Groups: Pro Customer Service

    $14.44 /hr
    1,023 hours
  2. Amit G.

    Business Plan, Strategy, Consulting, Research, Analytics,Linkedin

    India - Tests: 16

    Amit G, a MBA in Finance and Bachelors degree in International Marketing from Mumbai University has over 7 years of diversified experience providing solutions to Domestic and Global clients which are a part of elite Fortune 500 Group.He specialises in :- Understanding Business Requirements- Identifying Target Markets- Preparation of Business Plans- Extracting Maximum benefits out of Tradeshows and Business meets- Guaging opportunities from multiple senarios and point of view- Data Analytics, Consultation and Research- Strategy Planning and Execution- Team Management- Industry/ Vertical/ Market/ Region and Company profile reporting- Lead Generation- Web ResearchHe can help you generate solutions for + Data Analytics and Reporting+ Business Intelligence+ Company Profiling+ Country Profiling+ Competitor Analysis+ Trend Analysis & Forecasting+ Industry Research+ MIS Reporting+ Lead GenerationHave the expertise to: Comprehened of business issues and data challenges of client's organization Identifing strengths and weaknesses and suggests areas of improvement Ensures issues are identified, tracked, reported on and resolved in a timely manner Assists in enforcement of project deadlines and schedules Communicates and applies project standards Manages resources in accordance with project schedule Consistently delivers high-quality services to our clients Assists in the facilitation of team and client meetings Understands how to communicate difficult information tactfully Exhibits confidence & extensive knowledge when solving business problems Identifying Trends, Dashboard Reporting, Industry Insight News, Excellent in MS Office (Excel, Word, PPT, Access, Visio), Proficient in Business Objects and proprietary databases Expertise in Internet Research, process improvements and Identifying gaps and filling the same with classical or innovative approach

    $13.00 /hr
    189 hours
  3. Alicia Brown

    Alicia Brown

    Business Development Consultant/Entrepreneur


    I am the COO of Acuity Consultants - an innovative consulting company that specializes in business plans, marketing plans, sales pitches, operations plans etc. We have over 30 years of combined experience in Business, IT, Marketing and Finance. Please check our website at for our full profile I also have experience in and roll-out of technical projects, the administration of corporate databases; development of project charters, change management procedures, IT Policies and Business Continuity Plans.

    $50.00 /hr
    0 hours
  4. Esperanza Perfecto

    Esperanza Perfecto

    Accountant- Team Lead (BPO Industry)

    Philippines - Tests: 5

    On my 9 years of work experience I have gained skills and expertise with accounts such as Management Reporting, VAT analysis, Receivables, Payables, Inventory, Vendor-Master Data, and Vendor recon, Payments Processing and communication. I look forward to new challenges that could provide me opportunities to learn new techniques that will broaden my knowledge and experience as well as develop new skills. Skills and Competences: Functional • Solid knowledge, familiarity and experience in BPO industry. • Ability to be trained and cross trained in several business procedure which relates to back room business functions such as accounting and finance management. • Strict adherence and compliance to service level objectives and metrics, including having internal (personal objectives and goals that assures result that exceeds expectations. Technical • Solid knowledge in SAP. • Superior computer skills, particularly data processing applications like Excel, Word, Power point and Outlook. • Deep analytical and strategic thinking. • Fluent speaker of English and Filipino language. Managerial • Ability to manage own time and adhere to strict schedules. • Ability to provide work leadership for a team with defined area of responsibility. • Ability to set goals and performance. • Ability to work and lead under pressure. Interpersonal • Team oriented • Ability to communicate effectively with all levels of the organizations. Other Characteristics • Results oriented. • Able to adapt changing environment. • Ability to multi task. Specialties: SAP, Microsoft Applications (Excel, Word, Power point and Outlook)

    $11.00 /hr
    0 hours
  5. Jessy Joshua Mamuaya

    Jessy Joshua Mamuaya

    Data Mining & Analysis, Web Research, Business Administration

    Indonesia - Tests: 2

    Over the last 12 years, I have involved in data, research and analysis and recently set up system, standard and procedure operation. My core competency lies in data mining, update and maintaining database and make analysis from that. I also have experienced in finance/accounting and in real-estate property industry. I am seeking opportunities to be a business consultant or analyst in area of my expertise. I also have some experience in the following areas: Linux LAN administrator, Help desk - IT support

    $11.11 /hr
    0 hours
  6. Sergiu A.

    Sergiu A.

    Customer Support

    Czech Republic - Tests: 8

    Experienced Customer Care Agent with direct customer contact background followed by 5 years experience in Technical Customer Support on various Positions (Website Support, Smartphones Technical Support, Account Management Support, Mail Management, currently Customer Service Representative position)

    $7.00 /hr
    0 hours
  7. Wasim-uz- Zaman

    Wasim-uz- Zaman Agency Contractor

    Writer, Accountant, Presenter,Data Entry Specialist

    Bangladesh - Tests: 11 - Portfolio: 9

    -Written business policy reports and business plans as well as research works on various topics for the past 4 years. -Created endless presentation slides on Microsoft Powerpoint over the last 4 years. -Acquainted with MS Office (especially Word, Power Point and Excel). -Acquainted with accounting principles, International Accounting Standards (IAS), and the accounting cycle. -Familiar with statistical analysis using quantitative methods (regression analysis and time series). -Prepared business plans for course works and analyzed financial statements of large companies in Bangladesh that have a influence in US markets.

    Associated with: Organic Solutions Agency

    $3.33 /hr
    387 hours
  8. Bobbiejo R.

    Bobbiejo R.

    Office Assistant Entrepreneur / Sales and Admin

    Canada - Tests: 3

    I own Virtual-Gurus - I am a experienced virtual assistant. I have clients ranging from photographers, artists, to finance advisers and motivational coaches. I specialize in Social Media Marketing. Web Design, Sales, Admin and lots more.. I am organized, motivated and determined. I like to set goals for myself and I will not stop at anything until that goal is reached, I challenge myself and when I reach those goals I get motivated to set more. I have a respectable amount of experience in many different industries. I have a great passion for working from home and becoming a successful entrepreneur. I've proven to be successful in sales, marketing, web design, social marketing and more. Over the last 6 years I have developed a wide range of skills such as; - 5 years of Sales experience / Experience using Sales force - Type 90 + Wpm, Knowledge of Lotus notes, Word, Excel, Windows, HTML, Sales Force, Online research of corporations. Help Desk Support tools, QCAP, Avaya Dialler, DOS Systems, Live support chat, File maker Data Base. - Html, flash, website design and marketing - Search Engine Optimization - Experience with social networking systems : Facebook, Twitter and Myspace - (I can provide some of my Samples) - Web 2.0 technologies: Blogs, Wikis,Facebook, twitter, Jing and Rollyo - Extensive sales experience over phone, email, fax, face to face. - Data Entry with 90 WPM I look forward to working with you. Bobbie-Jo

    $10.89 /hr
    11 hours
  9. Sarah Blythe

    Sarah Blythe

    Data Entry with Customer Service skills

    United States

    For the passed 11 years, I have had worked with my youth group, Job's Daughters, in creating budgets, planning and managing fundraisers and miscellaneous events as well as being about to lead an supervise. I have also thrived in a lead role in a professional environment for a collective 5 years worth of experience. I am seeking opportunities to type up your client lists, letters, forms or any task you would assign to your office assistant.

    $10.00 /hr
    0 hours