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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Odeta Thomaj

    Odeta Thomaj

    Experienced in CRM/Basic Acconting/Data entry

    Albania - Tests: 3

    Most of my professional experiences have been around Accounting, Data Entry and Costumer Relationship Management. I have also the right experience in Business Planing, Financial Analysis, Account Payable, Inventory Management, Payroll, Purchasing, Invoicing, Advertising and many other aspects related to business consulting and analysis. I speak fluently English, Italian and Albanian. I strongly believe that my previous working experiences have made me capable to become easily adapted to any task to me required that is connected to a company's thrift.

    $8.89 /hr
    0 hours
    0.00
  2. Gladys B.

    Gladys B.

    Customer Support, Seasoned Writer, Financial Adviser, & HR Specialist

    Philippines - Tests: 4 - Portfolio: 4

    Thank you for viewing my profile. I am a seasoned worker with multitude of skills. I have experience in the following: • Call Center – 3 years, Customer Service, Technical Support, Corporate/Sales in Voice/Email Support • Law Office – 4 years, Secretary • Hotel and Restaurant Management and Poultry Operations/Livestock/Feeds – 3 years, years, Executive Assistant and Human Resource Specialist/Partner/Recruiter/Trainer • Insurance – (AIA/AIG) – 2 years, as a Financial Adviser/Insurance Sales Agent I am passionate to organizing things. I am a natural leader with strong work ethic, have excellent attention to details, motivated and diligent. I can work in minimal or even no supervision at all. I am a Writer since 5th grade. Currently, I do minimal part-time editing, writing and proofreading from various SEO companies. I write 40 wpm. I am in love about today's technologies and loves accomplishing tasks taking advantage of them. I have experience using/doing the following: • MS Office – Word, Powerpoint, Excel • Wordpress • Adobe Photoshop and Acrobat • CRM • Web Browsers such as IE, Safari, Mozilla Firefox, and Google Chrome • Office Outlook • Basic Accounting – Balance Sheet • Website Management – Store and Blog site With a mix of skills in human-relations, admin. work, communication, and customer service, I remain enthusiastic to contribute to any undertakings.

    $8.89 /hr
    225 hours
    4.60
  3. Josie Golingab

    Josie Golingab

    Experienced Customer Service Specialist

    Philippines - Tests: 10

    I am a College Graduate, Finished my HRM course at the University of the Cordilleras. And right after graduation i started working in a call center as a Customer Representative. I've been working as a customer service representative for 5 years now and one of the most challenging issues is handling different customers like irate customers, offensive customers and defensive customers. And one key in handling these certain type of customers is having great patience, and ive acquired that from that 5 years experience i had. One thing i'd be proud of is that i can work under pressure.And i have Strong Interpersonal communication skills.

    $6.67 /hr
    0 hours
    0.00
  4. Gurpreet Bacher

    Gurpreet Bacher

    Sourcing Speacilist / Recruiter - USA/HR/ Admin/ Assistant

    India - Tests: 2

    I am self motivated and my goal is to provide quality service at all times for my clients . I work responsibly and use my knowledge and skills to achieve successful project completion. I am a results oriented, organized and ethical worker who offers excellent customer service to both the client and the candidate. I have recruited in unionized and non unionized environments and have recruited IT, trades, clerical and management personnel. I also have experience in International recruiting. Focused in the placement of Software Engineers/Architects (Distributed and Mainframe), Database Architects/ Developers/ Administrators, Network/ System/ Security Engineers, Web Developers, Quality Assurance/ Test Engineers, Technical Program/ Product /Project Managers, Development Managers, and Business Analysts. Specialties: Business Development,Recruiting,IT Staffing, Driven Sales Professional, Customer Services/Support, Telemarketing.

    $3.89 /hr
    0 hours
    0.00
  5. Azhar Gazibegovic

    Azhar Gazibegovic

    Qualified Accountant at ACCA, Finance Administrator

    United Kingdom - Tests: 2

    WORK EXPERIENCE Fleet Finance Co-ordinator Interserve Support Services - Fleet - April 2013 to Present Performing finance tasks within the fleet division and reporting to management in central procurement and central finance department. Tasks are split in two main areas. a) Assisting in vehicles procurement to ensure orders meet drivers’ requirement at as lower as possible cost. Supporting divisional finance managers to control and reduce fleet costs associated to fuel, vehicles’ repairs and maintenance and to ensure they are not overcharged for vehicles rental. Supporting divisional finance managers in budgeting by providing detailed expected fleet expenditure with any ad-hoc and one off costs incurred and recommending on how to reduce the costs. b) Suppliers’ statements reconciliation, invoices authorisation, cost allocations to cost centres and posting to general ledger, accruals and prepayments, resolving cost misallocation queries etc. My aim is to strengthen work experience in finance and administration. This will be done by providing administration and finance services to the best level of quality in order to utilise my potential and capabilities.

    $5.00 /hr
    0 hours
    0.00
  6. Ann katrina R.

    Ann katrina R.

    BSN, Registered Nurse

    Philippines - Tests: 1

    Goal-oriented, highly-motivated person with medical background and education. Skilled communicator, flexible and adaptable person. Areas of Strength include Comprehensive Medical Knowledge/Education, Communication, Problem Solving/Decision Making, Assessment, Client Relations, Presentation/Training, and Documentation/Administration works.

    $3.50 /hr
    45 hours
    3.85
  7. Md Mozahidul Islam

    Md Mozahidul Islam

    Virtual Assistant, Excel Expert, Web Researcher & Forum Poster

    Bangladesh - Tests: 2 - Portfolio: 4

    I am a graduate having English Language as major. I have practical working experience as a Reporting Executive at Samsung Mobile. I have working experience as a virtual assistant too. I know the value of time of the client and the importance of experience. I am quick learner and ready to cope up with the new situation.

    $3.33 /hr
    26 hours
    5.00
  8. Sana Khaliq

    Sana Khaliq

    Professional Bookeeper(QB, Xero, Wave, Virtual Personal Assistant)

    Pakistan - Tests: 4 - Portfolio: 1

    Hi, I am Sana, motivated and hardworking, Over the last 4 years I am providing Personal assistant and bookkeeping and accounting services, If you are looking for quality work related to Accounting & Bookkeeping, Research, Data Entry, Office Management, Word Processing, Personal Virtual Assistant, then no doubt you have come to the right place. I am experienced in using the following accounting software: 1) Quick Books 2) Xero 3) Wave 4) Myob Looking forward to Long term relationship.....

    $3.00 /hr
    0 hours
    0.00
  9. Rebecca Bernardo

    Rebecca Bernardo Agency Contractor

    Collection Customer Service/telemarketer/credit representative

    Philippines - Tests: 1

    Work Experience:Telemarketer-Inbound Sales/Outbound Sales US Telecom:Collection Agent - UK Banking Institution:Collection Agent -debt Collection Agency UK account/:Collection Agent- UK telecom/:Customer Service- UK Telecom/Customer Service-US Satellite Provider/:Credit Representative -US B2B Rental Equipment Work Objective: To provide quality service,ensure customer satisfaction and treat customer fairly.

    Associated with: MEG Inc. ( Marc Excellent Group Inc. )

    $4.44 /hr
    110 hours
    3.05