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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Gladys B.

Gladys B.

Customer Support, Seasoned Writer, Financial Adviser, & HR Specialist

Philippines - Tests: 4 - Portfolio: 4

Thank you for viewing my profile. I am a seasoned worker with multitude of skills. I have experience in the following: • Call Center – 3 years, Customer Service, Technical Support, Corporate/Sales in Voice/Email Support • Law Office – 4 years, Secretary • Hotel and Restaurant Management and Poultry Operations/Livestock/Feeds – 3 years, years, Executive Assistant and Human Resource Specialist/Partner/Recruiter/Trainer • Insurance – (AIA/AIG) – 2 years, as a Financial Adviser/Insurance Sales Agent I am passionate to organizing things. I am a natural leader with strong work ethic, have excellent attention to details, motivated and diligent. I can work in minimal or even no supervision at all. I am a Writer since 5th grade. Currently, I do minimal part-time editing, writing and proofreading from various SEO companies. I write 40 wpm. I am in love about today's technologies and loves accomplishing tasks taking advantage of them. I have experience using/doing the following: • MS Office – Word, Powerpoint, Excel • Wordpress • Adobe Photoshop and Acrobat • CRM • Web Browsers such as IE, Safari, Mozilla Firefox, and Google Chrome • Office Outlook • Basic Accounting – Balance Sheet • Website Management – Store and Blog site With a mix of skills in human-relations, admin. work, communication, and customer service, I remain enthusiastic to contribute to any undertakings.

100% Job Success
$8.89 /hr
225 hours

Cherrylynn B.

Cherrylynn B. Agency Contractor

Exceptional Customer Service, Experienced Executive Admin Assistant

Philippines - Tests: 12 - Portfolio: 11

Having been with careers in different fields for almost 14 years now on different job descriptions - handling corporate accounts, billing transactions, data encoding, ticket escalations, order processing and purchasing, inventory, banking and finance, technical support and customer support. I am now seeking for an opportunity where my communication and organizational skills will be utilized and where I will be able to contribute a lot for a company’s overall success. I had gained a lot of experience and knowledge from my work history, and enhanced even more my communication skills, both oral and written. To work professionally, and contribute my long years of knowledge and experience in providing top quality customer service and where my capabilities and qualifications will be maximized efficiently for the company's growth and profitability.

Associated with: Power Cast

98% Job Success
$8.00 /hr
6,506 hours

Odeta Thomaj

Odeta Thomaj

Experienced in CRM/Basic Acconting/Data entry

Albania - Tests: 3

Most of my professional experiences have been around Accounting, Data Entry and Costumer Relationship Management. I have also the right experience in Business Planing, Financial Analysis, Account Payable, Inventory Management, Payroll, Purchasing, Invoicing, Advertising and many other aspects related to business consulting and analysis. I speak fluently English, Italian and Albanian. I strongly believe that my previous working experiences have made me capable to become easily adapted to any task to me required that is connected to a company's thrift.

$8.89 /hr
40 hours

Azhar Gazibegovic

Azhar Gazibegovic

Qualified Accountant at ACCA, Finance Administrator

United Kingdom - Tests: 2

WORK EXPERIENCE Fleet Finance Co-ordinator Interserve Support Services - Fleet - April 2013 to Present Performing finance tasks within the fleet division and reporting to management in central procurement and central finance department. Tasks are split in two main areas. a) Assisting in vehicles procurement to ensure orders meet drivers’ requirement at as lower as possible cost. Supporting divisional finance managers to control and reduce fleet costs associated to fuel, vehicles’ repairs and maintenance and to ensure they are not overcharged for vehicles rental. Supporting divisional finance managers in budgeting by providing detailed expected fleet expenditure with any ad-hoc and one off costs incurred and recommending on how to reduce the costs. b) Suppliers’ statements reconciliation, invoices authorisation, cost allocations to cost centres and posting to general ledger, accruals and prepayments, resolving cost misallocation queries etc. My aim is to strengthen work experience in finance and administration. This will be done by providing administration and finance services to the best level of quality in order to utilise my potential and capabilities.

$5.00 /hr
0 hours

Rina christine Y.

Rina christine Y.

Email/Ticket, Live Chat and Phone Support Representative

Philippines - Tests: 7

Over 10 years of combined work experience in customer service, administrative support and data entry in the call center industry and a distribution company. Worked with different U.S. financial institutions as a Customer Service Representative. A consistent top performer and appointed Coach in the latter, whose aim is to always produce an excellent output. Also worked with AOL as Technical Consultant providing support using email ticketing system and live chat and T-Mobile USA as a CSR through phone support. Experienced data entry and administrative support in a distribution company, primarily tasked to do most office duties and roles. My objective is to obtain a position that will suit my qualifications in order to work effectively in the pursuit of excellence for the benefit both of the employer and as an individual.

$8.89 /hr
4,168 hours

Shannon Moran

Shannon Moran

Affordable Bookkeeping & Payroll-Quickbooks Expert

United States - Portfolio: 4

As a Quickbooks ProAdvisor with 20+ years accounting experience, I provide the ultimate virtual accountant & bookkeeper services! My small business offers a professional, single-source accounting and HR department to individuals or companies who want an accounting solution which can offer cost control and flexibility to meet their changing needs. I offer Full-Cycle Accounting Services, Bookkeeping Services, Payroll Services and Administrative Support tailored to your specific requirements. My goal is to enable my clients to focus valuable time and resources in other areas to promote growth and increased profits. I will build an accounting system and service package to cost-effectively deliver the information you need to proactively run your business. Even through I work mostly with Quickbooks I have utilized a multitude of software packages. **NEW Ask me about the many advantages of utilizing Virtual Accounting - Save money by outsourcing your accounting and bookkeeping needs!

99% Job Success
$25.00 /hr
1,455 hours

Rafi Arman Anik

Rafi Arman Anik

Phone Support Jobs

Bangladesh - Tests: 2

I have the capability of working or performing in to any kind of field as much as time it need. I am skilled and strong enough to take any kind of challenge and complete it in limited time. No matter what kind of job or work is offered to me, i can not only accept but also complete it in due time. I believe in my qualification and have enough confidence to prove myself that i am an excellent asset in this large and competitive platform.

$3.10 /hr
113 hours

Ann katrina R.

Ann katrina R.

BSN, Registered Nurse

Philippines - Tests: 1

Goal-oriented, highly-motivated person with medical background and education. Skilled communicator, flexible and adaptable person. Areas of Strength include Comprehensive Medical Knowledge/Education, Communication, Problem Solving/Decision Making, Assessment, Client Relations, Presentation/Training, and Documentation/Administration works.

$3.50 /hr
45 hours

Andy L.

Andy L.

Customer Service Representative

United States - Tests: 1

Experienced Customer Service Representative, Over 6 years of extensive experience in a fast-paced retail and sales environments. Consistent in achieving store sales quotas over my entire employment span. Recognized as a top sales-person in my company. Passionate about great customer service through listening, a positive attitude, and prompt followup. Open to Technical Support opportunities and dealing with clients through phone or email.

$13.33 /hr
0 hours

Ruth Kimani

Ruth Kimani

Finance and Administration professional

Kenya - Tests: 2

I have over four years of experience working in administration, accounting and operations . I have extensive computer knowledge that includes working with Microsoft Office programs, and other software related to this field. I possess very strong communication skills. I have experience in typing, supervising, preparing financial documents such invoices, bills, purchase orders, payroll, bank reconciliations and preparation of budgets and reports.

$8.00 /hr
0 hours