Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Crystal Miller

    Crystal Miller Agency Contractor

    Virtual Assistant

    United States - Last active: 1 day ago - Tests: 2

    I am confident that my skills are well- aligned with the role, and that I would be an excellent fit for your organization. I have worked for Wal-Mart as a manager for 13 years and now seek a job that will allow me to continue growing as a professional from home. In my previous career as a Manager for Wal-Mart, Inc., I was able to significantly expand my professional skill-set. My responsibilities for the budgeting, payroll control, sales, coaching, developing and teaching associates and assistant managers as well as conducting P&L reviews monthly and answering customer calls of concern assisted in developing me as a professional. I believe that these skills, as well as my Bachelors from Oklahoma State University in Sociology/Pre-Physical Therapy make me an excellent candidate for your company. I believe my experiences and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for the role.

    Associated with: oDesk Payroll

    $11.11 /hr
    3,721 hours
    5.00
  2. Cherrylynn B.

    Cherrylynn B. Agency Contractor

    Exceptional VA(Executive/Admin), Data Entry, Web Research, Customer S.

    Philippines - Last active: 8 days ago - Tests: 12 - Portfolio: 5

    Having been with careers in different fields for almost 14 years now on different job descriptions - handling corporate accounts, billing transactions, data encoding, ticket escalations, order processing and purchasing, inventory, banking and finance, technical support and customer support. I am now seeking for an opportunity where my communication and organizational skills will be utilized and where I will be able to contribute a lot for a company’s overall success. I had gained a lot of experience and knowledge from my work history, and enhanced even more my communication skills, both oral and written. To work professionally, and contribute my long years of knowledge and experience in providing top quality customer service and where my capabilities and qualifications will be maximized efficiently for the company's growth and profitability.

    Associated with: HOPE Solutions, On The Go

    $7.00 /hr
    6,055 hours
    5.00
  3. Ed P.

    Ed P.

    EA

    United States - Last active: 02/28/2014 - Tests: 4

    I am a retired Enrolled Agent (federal tax license) with a degree in accounting. I am fluent in Quickbooks, Lacerte, MS Office suite, and many other accounting related software packages. I owned (and have since sold) my own 400 client tax and accounting business for 20 years. I handled all aspects of accounting and tax from small 1 person operations to multimillion dollar businesses. I am looking for some part-time work where my input will make a difference. I excel in providing management with meaningful interpretation of financial information.

    $27.78 /hr
    7 hours
    4.60
  4. Gladys B.

    Gladys B.

    Customer Support, Seasoned Writer, Financial Adviser, & HR Specialist

    Philippines - Last active: 2 days ago - Tests: 4 - Portfolio: 1

    Thank you for viewing my profile. I am a seasoned worker with multitude of skills. I have experience in the following: • Call Center – 3 years, Customer Service, Technical Support, Corporate/Sales in Voice/Email Support • Law Office – 4 years, Secretary • Hotel and Restaurant Management and Poultry Operations/Livestock/Feeds – 3 years, years, Executive Assistant and Human Resource Specialist/Partner/Recruiter/Trainer • Insurance – (AIA/AIG) – 2 years, as a Financial Adviser/Insurance Sales Agent I am passionate to organizing things. I am a natural leader with strong work ethic, have excellent attention to details, motivated and diligent. I can work in minimal or even no supervision at all. I am a Writer since 5th grade. Currently, I do minimal part-time editing, writing and proofreading from various SEO companies. I write 40 wpm. I am in love about today's technologies and loves accomplishing tasks taking advantage of them. I have experience using/doing the following: • MS Office – Word, Powerpoint, Excel • Wordpress • Adobe Photoshop and Acrobat • CRM • Web Browsers such as IE, Safari, Mozilla Firefox, and Google Chrome • Office Outlook • Basic Accounting – Balance Sheet • Website Management – Store and Blog site With a mix of skills in human-relations, admin. work, communication, and customer service, I remain enthusiastic to contribute to any undertakings.

    $8.89 /hr
    225 hours
    4.60
  5. Rafi Arman Anik

    Rafi Arman Anik

    Phone Support Jobs

    Bangladesh - Last active: 12/03/2012 - Tests: 2

    I have the capability of working or performing in to any kind of field as much as time it need. I am skilled and strong enough to take any kind of challenge and complete it in limited time. No matter what kind of job or work is offered to me, i can not only accept but also complete it in due time. I believe in my qualification and have enough confidence to prove myself that i am an excellent asset in this large and competitive platform.

    $3.10 /hr
    113 hours
    4.60
  6. Carol Anderson

    Carol Anderson

    Service Expert in Finance and Administration

    United States - Last active: 2 months ago - Tests: 3

    I have over seven years working in a Financial and Administrative setting. Six of those years working for a major a financial institution that hits the ranks as a Fortune 500 Company! I have done everything from financing for Consumer Loans, to working as an Administrative Assistant with an emphasis on Customer Relations. Along with general administrative duties, deepening member relationship was ideal in offering the appropriate products and services to meet each individual's needs. Though I have always assisted in compliance and audit, my most recent experience focuses audit and front desk services. My knowledge is extensive and my dedication to hard work is "second to none." Investing in me will reinforce my commitment to hard work and in return, create a consistent feed of workplace production.

    $15.00 /hr
    0 hours
    0.00
  7. Cynthia Mcfadin

    Cynthia Mcfadin

    Cyber Secretary

    United States - Last active: 03/15/2014 - Tests: 2

    Hello, I have over 20 years of management, receptionist, secretary and customer service. I managed a H&R office with 10 employees, worked at a law office that was family owned. I have successfully had a career with customer service throughout my life. I type over 75 wpm. I am college educated and a hard worker. I do not quit any project without giving 100 % effort. I have knowledge of word, excel, power point. I have studied accounting and psychology. I work great with people and always have a pleasant personality.

    $16.67 /hr
    0 hours
    0.00
  8. Krystyx Martinez

    Krystyx Martinez

    Expert encoder,excellent English,phone,email and chat tech support

    Philippines - Last active: 4 months ago - Tests: 1

    I have excellent command of the English language, highly professional, flexible, can easily adapt, experienced with customer service, marketing, chat or phone support, with technical background and is able to work with cultural differences. I am very passionate with what I do and always aim for the best. I am willing to render paid test job anytime.

    $12.00 /hr
    0 hours
    0.00