HR & Recruiting Professionals

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Jinky P.

Jinky P. Agency Contractor

All Around Virtual Assistant, Research&Data Entry, Customer Support

Philippines - Tests: 2 - Portfolio: 2

With over 4 hard working years , I have joined Upwork platform looking for a good job in a reputable company that will promote my personal growth, and uplifts professional developments. Let's connect on Skype, so we can get this project flushed out and moving forward. The conversation on Skype is to make sure we identify any potential landmines and mitigate them as well as discover hidden profit potential hotspots. Skills: Can work on different shifting schedule Good communication skills both oral and written (English and Filipino) Able to learn quickly, friendly, trustworthy and have good attitudes and pleasing personality. Can work well both independently and as a team. Can handle pressure and give the best performance to the job assigned. Selling skills Flexible- willing to try new things and interested in improving efficiency on assigned task. Strengths: Positive Attitude Hard working Got attention to details Reliable I provide RESULTS not excuses.

$6.99 /hr
213 hours

Ruth Mae Friolo

Ruth Mae Friolo Agency Contractor

Customer and Chat Support Expert

Philippines - Tests: 3

I have extensive experience working in high volume call centers for both voice and chat support. I am currently working out of my home office and can serve your business needs. If you want someone who is going to just give you average quality of work? Then it is probably best not to hire me, but if you want an extremely detailed oriented woman to make changes to your customer service department by giving each and every customer a dynamic experience then by all means look no further. I have a very fast and reliable DSL internet connection with a high standard headset and mic. Take a chance on me. I know I can help your business to continue to grow.

$6.26 /hr
1,507 hours

Edward Atienza

Edward Atienza Agency Contractor

Payroll Specialist

United States

Diligent Professional offering eight years of experience in all aspects of payroll processing and expert skills in research and analysis to identify and remediate the root cause of discrepancies/errors. Apply keen focus on accuracy and timely completion while adhering to payroll standards, regulations, and company policies. ▪ Leverage a combination of strengths in leadership, customer service, training, and mentoring; thrive in fast-paced environments with an innate ability to address a high volume of inquiries with exceptional follow-through. ▪ Excel at working across internal and external groups for the resolution of complex issues; effortlessly convey complex information and serve as a knowledgeable resource. ▪ Offer background as a top performer with Intuit supporting customers in various aspects of payroll ranging from employee salary setup to tax-related adjustments/amendments. ▪ Equally adept at identifying opportunities for process and system improvements. Key Strengths » Federal/State Payroll Processing » Multi-State Payroll Calculations » Forms 941/944 & W-2/W-3 »Third-Party Sick Pay » Tax Notice Handling » Payroll Records Correction » Payroll Records Auditing » Paycheck Calculation Verification » Payroll Reconciliations » Garnishments/Deductions » Vacation/Sick Time » Federal Payroll Reports

$25.00 /hr
213 hours

Karina Antonio

Karina Antonio Agency Contractor

HR Officer/Analyst

Philippines - Tests: 1

My strengths would be able to adapt with different kinds of environment, being able to work fast and can be reliable at all times. I have experiences in different admin support and being a personal assistant in one of Non life insurance company in the Philippines. I graduated from a prestigious school in Metro Manila with a degree of Bachelor of Science in Psychology.

$6.67 /hr
200 hours

Naomi N.

Naomi N. Agency Contractor

Data Management Analyst

Philippines - Tests: 4

I started my BPO career back 2006 with Teleperformance as an agent for and as technical support for taxation software. Next, was an opportunity for me to be part of a pioneer account for telecommunications, Alltel, which eventually merged with Verizon. I started as an agent for billing concerns like dispute and any inquiries on client's billing statement. And some of the key performance indicators set are net promoter score (through survey), QA and aht. With a short period of 6 months , I got a chance to take another challenge as team leader where we handle 12-24 agents. The tasks had changes as well including but not limited to monitoring calls, accomodating escalation and mostly importantly driving agents maximize their potential and make sure that we maintain quality service by performing according to the most excellent behavior we can povide. I stayed in the company for a total of 3 years and decided to leave for a business venture. I have decided to go back to a BPO corporate world back in 2010 and was engage with WIPRO as trainer for more than 3 years. I was doing training for a triple play account in which I handle an average of 10-25 trainees in a class. I had a total of 14 classes. Currently. I am working in Arinso International, a BPO that mainly provides human resouce support worldwide. Our mainly task is to maintain employee's information through SAP system and completing end to end process (from hiring to separation from the company). Given these experiences, I am confident that I can learn fast with minimal supervision. Aside from competencies, I am a detailed person which I believe is very important as we are in a very competitive environment. I am also patient and up for challenges. For more information, you can refer to my employment background. I will be more than happy to fulfill character references upon request.

$6.00 /hr
737 hours

Vidhyasagar K.

Vidhyasagar K.

SQL Server MVP (Consulting & Training)

India - Tests: 1

VidhyaSagar is a Freelancer at SQL-Articles specializing in database consulting and training. He started SQL-Articles in the year 2007 and now SQL-Articles grown big and he settled his career path there. He specializes in SQL Server database platform which includes design, implementation,support, consulting &training. He is one of the founder for Chennai SQL Server user group where regular SQL Server sessions are conducted free for everyone. VidhyaSagar started his career as SQL Server database administrator and then he stepped into developement, modelling & BI. He is awarded as Most valuable professional from Microsoft and he is a moderator in Microsoft SQL Server forums.

$16.67 /hr
791 hours

Jeanette L.

Jeanette L.

Business Intelligence Analyst/ Writer/ Instructor

United States - Tests: 2 - Portfolio: 4

I am interested in contracting or part-time work creating or troubleshooting Crystal Reports or SSRS reports. I have 5 years experience in usage of SQL Oracle (2 years of SQL Server) and 4 years experience in Crystal Report/Webi Report writing and Business Objects Administration. I have created reports for Electronic Medical Records and ERP applications/databases andd dashboarding. I also have a very good understanding of network applications and have experience with VPN, telnet, and SQL Developer. I am fluent in English both written and verbal. My primary goal is to provide you with efficient and professional reports, but if you require a lesson or two on how to use CR, I can provide that service as well. I have experience teaching Crystal Reports for Nurse Managers and Case Managers as well as Healthcare System Analysts. I can be a trainer or mentor for you and/or your team.

$40.00 /hr
23 hours

Shayne C.

Shayne C.

Project Manager, Top Notch V.A, Lead Generation,Skilled Writer & P.R.

Philippines - Tests: 8 - Portfolio: 1

My solid experience in PROJECT MANAGEMENT, PUBLIC RELATIONS, ASSISTANCE and MARKETING allowed me to gain strong analytical skills, sales; quality and team leadership that can be effectively utilized by your organization. With over 5 years of intensive experience on this field, I can also offer: •The ability to work cross functionally as evidenced by skill set in project analysis, business development, research, brand and product revolution, event planning , assistance, human resource management and staff training. •Excellent computer skills that includes the use of Excel, Access, MS Word and PowerPoint. •Trained and supervised 23 people and gained considerable knowledge in team leadership. ( Call center setting) •Knowledge on identifying, managing and mitigating project risk. •Established on making successful project plans. •Knowledge in Microsoft Project, Logic Network and work breakdown structure. •Intensive experience on organizing scarce resources, work under tight deadlines, control project change and generate maximum team performance. •Knowledge on how to successfully plan, manage, deliver projects, implement project management processes, develop leadership skills and respond to real- world scenarios. •Knowledge in risk Management plans which includes but not limited to: Identifying the project risks and assumptions, Evaluating risk impacts, Strategies on managing risks, managing key risks with the risk register and reducing risk through contingency plans. •Value high - tailored work and creativeness. Deems unique challenges where i can strive harder to provide quality service to the buyers. If you are looking for cost - effective, dependable, result - oriented professional with a solid performance track, I would be glad to share the value that my strengths and experience can bring into your organization.

$7.78 /hr
63 hours

Mythili Ramasamy

Mythili Ramasamy

Project Manager

United Arab Emirates

Presently I am project managing Mobile Application development in iPhone / iPad, Android, BlackBerry & Symbian Succeeded 10 years of working experience in IT industry managing an array of projects in mobile applications, web design & development, software solutions, 3D designing cum animation and online marketing initiatives having exposures in logistics, publishing, banking, architectural, automobile industries. CORE COMPETENCIES • Client Management & Key Contact • Product Innovation / Concept Development / Creative Direction • Scope Control / Story Boarding / Wireframe Creation • Project Finance & Budgeting • Agile Project Management • iPhone, iPad, Android, Symbian mobile apps project management / app marketing • User Experience / Quality Assurance / Analytics Reporting • Mentoring & Team Building • Event Management TECHNICAL BACKGROUND Platforms - Windows, MacOS, Tools - MS Project, MS Office, Adobe Creative Suite, Lotus Notes 5.0, Pivotal Tracker Development - PHP,, Visual Basic, Word Press, CSS, HTML, MSSQL, MySQL

$11.11 /hr
157 hours

Christina G. El-banna

Christina G. El-banna

Technical support T1 agent - Microsoft's product (Xbox )

Egypt - Tests: 9

As a Microsoft's Tier1 technical support representative , my job consists of the following : -Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; -Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; -Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; -Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Billing issues and more; -Research required information using available resources; -Follow standard processes and procedures; -Identify and escalate priority issues per Client specifications; -Redirect problems to appropriate resource; -Accurately process and record call transactions using a computer and designated tracking software; -Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; -Organize ideas and communicate oral messages appropriate to listeners and situations; -Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates

$6.67 /hr
51 hours