Customer Service/Sales Consultant/Virtual Assistant
I started with BPO industry way back 2006 I started as a sales consultant for catalogs specifically for RTW and collection products, we processed orders for the customer through credit card and sent items within 5-7 days, after a year and 6 months working as a sales consultant i transferred to different company which is Sutherland Global Services, I was assigned in norton account we sell services such as virus removal, installation and technical support, I took calls for 3 months after which I was appointed as a sales coach I mainly focused on providing sales techniques to my colleagues to ensure sale will be closed, monitor their performances, and building their morale to keep them motivated. I was recognized by my bosses because of my teams outstanding performance and as a reward they appointed me as a supervisor after a year, I handled 20 agents. I also experienced being a sales consultant for att , time warner, comcast, suddenlink, cox communication, century link and frontier.
I would like to tell you more during interview and given this opportunity I will share all my best practices for the success of the company.