Communications/Sales Coach, Team Leader
I am a graduate of Polytechnic University of the Philippines major in Marketing minor in management and advertising. A highly personable customer service representative with more than 5 years of experience in account management, team lead, coaching, sales processing, and call-center operations within the insurance, technical, telecommunication, customer care and financial industries.
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Meet and exceed clients’ expectations, to give their customers satisfaction and brand loyalty.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to clean and quality sales.
• Expertise in resolving escalated customer service issues.
• Good telephone etiquette skills.
• Strong verbal and written English communication skills.
• Good organizational skills.
• Strong ability to multitask.
• 60 WPM Typing Speed
• Ability to communicate over the telephone effectively.
• Proficient with Microsoft Office System 2007(including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®