Helpdesk SME and tech support specialist
Hewlett Packard HPSD: Storage solution for different companies, storage works architecture and solutions.
Providing support to enterprises and their storage network (SAN) support to entry & mid level storage servers and enclosures.
Troubleshooting, configuration, cabling, management and backup solutions handling live data within different operating systems, replication, snapshots, booting from SAN, and Data center management from remote interface.
LINUX, HPUX, SOLARIS, MICROSOFTT WINDOWS STORAGE SERVER, VMWARE, ESX.
help desk analyst level 2: to provide out of the box it solution, staff management, and business solution for the account.
Achievements: create the tier 2 structure, action plan to improve the first call resolution, SME position, backup supervisor, training structure changes, QA form modifications.