Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Diana Muniz Barbosa

    Diana Muniz Barbosa

    Administrative and Personal Assistant. Customer Support Manager.

    Canada - Last active: 16 hours ago - Tests: 9

    If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

    $20.00 /hr
    2,546 hours
    5.00
  2. Maria L.

    Maria L.

    Customer Support-Call Handling-Email Handling-Voice Over-Voice talent

    Greece - Last active: 16 hours ago - Tests: 13 - Portfolio: 20

    I work in posts of great responsibility for this reason I am able to handle tight deadlines very well. I have excellent knowledge of MS Office and in particular Word, Excel and PowerPoint. Also I am familiar with Google Docs and especially creating, sharing and storing files on Google Drive. I have vast experience in call handling and email handling and know how to use Zoho CRM and Zendesk. I am self-motivated with great regard to detail. My goal is to establish a continuous collaboration with each employer by making sure that their job was done in the best and most accurate way. I am always open to new knowledge and expert’s advice.

    $20.00 /hr
    2,695 hours
    4.66
  3. Alex LOUIS--MORLEVAT

    Alex LOUIS--MORLEVAT

    Best Native French Expert on Upwork

    France - Last active: 16 hours ago - Tests: 4 - Portfolio: 2

    I am among the best 10% French speaker on Upwork and this has been officially confirmed by Upwork My goal is to improve your business and customers' satisfaction. My Clients are: GOOGLE I improved their French voice search. MICROSOFT I tested and proofread their iOS mail app Outlook French version. MICROSOFT partner I hired and managed remote teams of Sales and Technical agents in Japan, Brazil and France. MEGA.nz (by Kim Dotcom) I translated the famous cloud storage service into French. FREE, Iliad, Second French ISP I helped some of the 16.000.000 users of the famous and troublemaker company owned by the multi-billionaire Xavier Niel. I joined the company... by contacting Xavier... directly! [And so many more...] The services I offer are: - English to French translation - French Writing, Copywriting - Email, tickets and Chat handling (support and sales) - Project Management - Recruitment and so much more... Great attention is given to communication. I am available for Skype chats, and I am reachable via email and Whatsapp at any point in time, 7 days per week. Get in touch now via Upwork. ### specialist francais -

    $30.00 /hr
    309 hours
    5.00
  4. Jennyfer M.

    Jennyfer M. Agency Contractor

    Bilingual V.A: QB, WP, Infusionsoft, & Project Management Skills

    United States - Last active: 1 day ago - Tests: 21 - Portfolio: 25

    I have 16 years in small business management within various fields. Some of the most important and difficult lessons I've learned during this time is how to master technology rapidly, and to stay up to date with it to better assist my clients. I love master new technology as much as I love web design, and I feel these areas are not only where I excel as a virtual assistant, but it is also the area I most enjoy. Hire me if you feel… • Overwhelmed by your current workload • Overworked; exhausted • Unable to take time off work – afraid to relax, knowing that your business will suffer if you’re absent • Like a prisoner in your own business, a business that was supposed to bring freedom and instead feels like a job! • Full of resentment for what used to bring you joy and has become a burden and chore, leaving you dreading your busy weeks) I’m reliable, very tech savvy and self-reliant. I am also 100% bilingual (English/Spanish) able to translate a variety of documents, and interpret live via phone. Some of the things I have experience with: • CRMs Like (Infusionsoft, Salesforce, Zoho CRM) • Mail marketing (Mailchimp, Infusionsoft, Get Response, Mail poet) • Web Design (Wordpress, CSM, HMTL) • Membership Site programming (Wordpress, Jigsawbox, Kajabi) • Project Management (Huddle, Basecamp, Central Desktop, 5 p.m., Asana, Active Collab) • Accounting Software (QuickBooks, Freshbooks, GoDaddy Accounting Formerly Known as Outright) • Remote Desktop Utilities (Teamviewer, LogMeIn, ShowMyPC, GoToMyPC, join.me) • Teleconferencing (GotoMeeting, FuzeMeeting, ZohoMeeting) • eCommerce (PrestaShop Installation and Maintenance, Volusion, Shopify, BigCommerce, and others) ...and this is just to name a few! Your path to a less stressful, more fulfilling business will begin by simply clicking the “Contact” button above and meet me for a quick interview so that we can discuss your project. We’ll evaluate your current workload and identify ways I can help you save time, get more done, and grow your business faster without working harder.

    Groups: Central Desktop, Intuit Partner Platform Flex Developers...

    Associated with: Bilingual VA

    $22.50 /hr
    3,984 hours
    4.56
  5. Kristine S.

    Kristine S. Agency Contractor

    Project Manager/Certified Recruiter for Elance-oDesk Premium Services

    Philippines - Last active: 16 hours ago - Tests: 10 - Portfolio: 8

    As a member of Elance-oDesk Technical Recruiting Team, Kristine is a highly recommended and qualified recruiter. She's got high-quality skills as a Project Manager specializing in Time Management, Workforce and Management, Planning, Initiation and Organization; with the utmost intelligence and eagerness to strive for the best, to learn new methodologies that greatly affect the business organization. Kristine is very flexible with any sudden change of environments, persistent and firm, however, calm while communicating with her team and has the ability of handling the continuous amount of unrelenting stressful activities. She can also help you with your start-up business doing feasibility studies and marketing works. She can be your Recruiting Rockstar, your Star Project Manager and your humble follower. Her ultimate goal - Bring the Best in your Organization! Her motto - Loving your work while working with passion...

    Groups: Central Desktop

    Associated with: XanLu.Net, Quick Access Providers

    $16.67 /hr
    12,555 hours
    4.82
  6. Alyssa kirstie Y.

    Alyssa kirstie Y. Agency Contractor

    Administrative and Customer Service Specialist

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 13

    My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not limited to obtaining, analyzing and organizing information from raw data into a well-documented report. I have the exceptional ability to manage complex accounts and projects while meeting strict standards, new technologies and procedures. I have had extensive experience with a broad range of professional and supervisory positions and I always take pride in everything I do. I firmly believe that if you're going to do something, do it right the first time and with the best of your abilities - otherwise it isn't worth doing at all! I believe in the foundation of proper work ethics and assures honesty, promptness, accuracy and quality in every project entrusted to me.

    Associated with: Global Outsource Inc.

    $5.56 /hr
    3,725 hours
    4.68
  7. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 16 hours ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,146 hours
    5.00
  8. Litishka Conley

    Litishka Conley

    Data Entry Specialist

    United States - Last active: 08/17/2012 - Tests: 3

    Seeking a position as a data entry specialist where I can maximize my accurate keyboard skills in a demanding work environment. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully met the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies. Over ten years’ experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.

    $20.00 /hr
    0 hours
    5.00
  9. Maria Victoria Martinez

    Maria Victoria Martinez Agency Contractor

    Native Level English/Spanish || AA /CSR/VA || Interpreter/Translator

    Mexico - Last active: 10/18/2013 - Tests: 13 - Portfolio: 6

    Army Veteran | US Citizen | US Trained | Born in Cuba | Bilingual | Native Level English/Spanish | 10+ years experience working in the Virtual Environment | 25+ years experience in the Brick-and-Mortar | Currently residing in Rosarito, Baja California Norte, Mexico. My extensive Virtual work experience began in 1977, Telecommuting, with companies such as AT&T Language Line Services▬Continuous Interpreter; Lucent Technologies▬Technical Support Specialist; Lionbridge International▬Web | Search Engine Rater; PlacidWay.com▬Global Account Manager; The Service Pro.net▬Technical Support Specialist; US Census Bureau▬Crew Supervisor; and recently with Lawgena Lawyers▬Bilingual Legal Assistant | Interpreter | Translator; AstrologyAnswers.com▬Customer Support Specialist. In the Brick-and-Mortar environment I have worked with CA DMV, First 5 LA, Lucent Technologies, Pacific Bell, Sanoviv Medical Institute, Social Security Administration, US Army. SKILLS SUMMARY =Ability to Work Independently | Within a Team Environment =Adapt | Integrate with Varied Client Base | Staff =Bilingual | Native Level English/Spanish =Exceptional Communication | Interaction Skills =Excellent Verbal | Written Communication Skills =Exceptional Administrative Assistant | Personal Assistant | Virtual Assistant Skills =Exceptional Interpersonal | Customer Service | Problem Resolution Skills =Exceptionally Comfortable Learning New Technology =Expert Level Interpreter | Translator | Evaluator | Proofreader =Expert Level Experience with PDF Software =Expert Level Providing Technical Support | Training Windows Based PC Hardware | Software =Expert Level User Microsoft Office Programs =Expert Level User Google Programs; GApps, GCalendar, GDocs, GDrive, GMail, GSites, GVoice =Expert Level User Skype as Business Account Manager =Expert Level User Windows Based PC | Internet =Self-Starter | Fast Learner VIRTUAL OFFICE EQUIPMENT: Broadband Internet 20mbps, Hard Disk 272 GB, 2.40 GHz Intel Pentium 4, Windows XP Pro, Professional Quality Logitech USB/Wireless Headset, 4GB Memory, Microsoft Office 2010 Pro

    Groups: Phone.com, salesforce.com...

    Associated with: Options Online World, Bilingual VA, MVM Enterprises Virtual Support Services

    $15.00 /hr
    249 hours
    4.72
  10. Bilal Athar

    Bilal Athar Agency Contractor

    Network, Pc and Mac Specialist, Trainer and Help Desk Expert

    Pakistan - Last active: 08/31/2014 - Tests: 5

    Entrepreneur - Network & System Engineer - Windows & Mac Help Desk Expert. Have been in field for more than 4 years, helping individuals, industries, SME's and large scale enterprises maximize their productivity with flawless IT Infrastructures. Networking: Cisco Certified Security Professional (CCSP) Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA Routing & Switching) System & Server Administration: Apple Certified Support Professional (ACSP) Server Administration Windows Server 2008 (MCITP)

    Associated with: Linktel International

    $20.00 /hr
    52 hours
    4.99