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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Omer Javaid

    Omer Javaid

    Executive Support Officer with Project Management Skills

    Pakistan - Tests: 9

    I am a professional, dynamic, and skilled "Native English Speaker" with extensive knowledge of handling various Customer Service Management activities, & who is looking forward to be the part of a renowned organization. I have rendered remarkable results in my extensive 6+ years work span. I have got professional working experience with Customer Service tools like Zendesk, Rhino Support, Fresh Desk, Trello, LimeLight, etc. Abreast I have been leading Customer Service department (for 2+ years) for one on the international organization while using TALEO, and other Customer Service Management tools. In addition, I possess excellent motivating, persuasion, and communication skills. I am strategic planner who has got excellent grip over research and client management.

    $10.00 /hr
    4,385 hours
    4.81
  2. Regina D.

    Regina D.

    VA, Real Estate, HR, Admin Assistant, Terapeak, Customer Service

    United States - Tests: 6 - Portfolio: 2

    Worked as an Administrative Assistant/VA for over 11 years Customer Service Agent for over 10 years. HR/Payroll for 5 years Data Entry Specialist for over 7 years. Ad Poster for over 5 years. Telemarketer/Sales for over 5 years Personal Assistant for 3 years. Social Network Manager for 2 years. Real Estate Assistant for 7+ years. Real Estate Marketing Auditor 6 year. Terapeak Specialist for 1 year. I am an eBay Top Rated Plus Seller & Power Seller since 2007 with experience using Auctiva and Terapeak. I can type at 60-68 Words Per Minute. -Auctiva -Mailchimp -Terapeak -Craigslist -Backpage -Wordpress -Postlets -Myhousedeals.com -FileZilla -SalesForce -ActiveRain -Reddit -Rentals.com -Facebook -Linkedin -Twitter -Youtube

    $10.00 /hr
    1,978 hours
    4.12
  3. Ani marie T.

    Ani marie T.

    Data Entry/Web Research/ Recruiter/VA/PA

    Philippines - Tests: 17 - Portfolio: 9

    Willing to share and provide the clients with my skills and abilities and especially my great experience here in oDesk over the past months with different client/employer with different task. Tasks that includes Data Entry with mostly copy-paste jobs, Web/Online Research which inlcudes look-ups/searching phone numbers and other web reasearch, other Administrative task, Outsourcing/Recruiting assistance and some SEO skills. I am very willing and glad to be working with anyone here that needs help to get the job done right.

    $3.00 /hr
    3,192 hours
    4.38
  4. Magno H.

    Magno H.

    Experienced in IT Admin Support/Office Assistant and Sales Coordinator

    Philippines - Tests: 11 - Portfolio: 4

    For almost 5 years, I have an experienced in office IT Admin Support or an Office Assistant that cover up all office clerical works like: Ensure that all problems / requests are logged in Help-desk Management Systems. Monitors and follow up progress of the reported issues or problems. Daily update of production Data extraction Importing of data Data Entry Daily back up of server databases Generate monthly report. (If users request a report) Maintain and updates asset management system and perform other duties assigned by the superiors Perform other task as directed by the immediate superior. I am proficient in Ms Office like Microsoft Word, Microsoft Excel and Microsoft PowerPoint version (2003, 2007, and 2010) I have also experienced in in-house computer programming using (Visual Fox Pro programming language) and have an experienced in Sales Coordinator/Sales Representative for less than a year only. My competency lies in complete management of office works, projects, maintaining and developing day to day daily task. I am seeking the position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills, experiences and make a worthwhile contribution in our project which I can provide big benefits to our client and or in our project. I am articulate, collaborate and a good team player, driven to succeed, strategic planning and client relationship management.

    $3.00 /hr
    15 hours
    5.00
  5. Rafael Segovia

    Rafael Segovia

    Technical Support/Customer Care

    El Salvador - Tests: 6

    I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

    $5.56 /hr
    5,476 hours
    5.00
  6. Shailendra Kushwaha

    Shailendra Kushwaha Agency Contractor

    Team Leader (Technical Support/IT Help Desk) 4+ Years of Experience

    India - Tests: 6

    Hi my name is Shailendra Kushwaha, and I am from India. I am a Computer Science graduate. A highly resourceful, innovative, and competent electronic / IT Support engineer with extensive experience in repairing, maintenance, installation, testing, IT Hardware and software support. Good communication skills, with ability to handle the client requirements with ease. Well verse with the recently invented gadgets. Experience of working with safe and secure working grounds. Competitive spirit to get self-recognition in the organization and increasing the reputation of the company. Team player with good interpersonal skills. Ability to handle the project alone in the absence of the supervisor and the guide. Punctual and hard-working. Tendency to complete the target in time. Looking for a suitable position with an ambitious & exciting company. . My job responsibilities were as given below • Interacting with US customers only. • Taking inbound Calls and resolving queries for customers over the phone as well as remote. • Troubleshooting issues related to Laptops, Desktops, Printers, Configuring modems, Routers etc. Ensuring proper satisfaction to the customer and at the same time generating revenue for the organization by making sale on the same call. Then I Joined Limtex Infotech in 2012 and below are my job responsibilities: • Interacting with customers from almost 10 countries over the globe including (USA, UK, Australia, Canada, Ireland, Dubai, Japan). • Taking inbound Calls and resolving queries for customers over the phone as well as remote. • Troubleshooting issues related to Laptops, Desktops, Printers, Configuring modems, Routers etc. Ensuring proper satisfaction to the customer and at the same time generating revenue for the organization by making sale on the same call. I got promoted after working for 9 months and was working as SME. Responsibilities: • Handling a team of 19 people, making sure the KRA parameter is met. • Helping the team in generating Revenue to meet the TARGET. • Providing with efficient help to improve the team performance also giving proper feedback, training, and process update whenever required. again after working for a period of one year , I got promoted as a Team Leader and now my job responsibilities are • Handling a team of 18 people, Providing them with all necessary update in regards to process, company norms, making them understand their targets and how to achieve the same. • Maintaining their day to day report based on their work and providing proper feedback, sharing data report with the management. • Meeting with management to discuss the action plan to improve site performance and achieve the SLA. KNOWLEDGE & EXTRA SKILLS :- • MY SQL. • HTML. • Microsoft Excel, Word & PowerPoint. • Assembling & Dissembling the System. • Dual & Multi Booting Installation of Operating System. • Installation of Software’s & Driver’s. CERTIFICATION & AWARDS :- • Received an award for the best FTL (Overall Performance) in Q4-2013, LIMTEX IYOGI. • Received a certificate for the best FTL (Revenue) in Q4-2013, LIMTEX IYOGI. • Received an award for the best TL (Overall) in Q2-2014, LIMTEX IYOGI. • Received a certificate for the best TL (Production) in Q2-2014, LIMTEX IYOGI.

    Associated with: Virtual Masters

    $10.00 /hr
    0 hours
    5.00
  7. Reggiemar R.

    Reggiemar R. Agency Contractor

    Highly experienced CSR/ QA and Client Care Specialist

    Philippines - Tests: 4 - Portfolio: 1

    Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise which I had developed and acquired in the performance of my duties and key responsibilities. Polished, professional customer service rep offering: *5+ years of experience providing customer support in busy call center environments for public utility and insurance industry employers. *An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. *Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

    Associated with: CJ Cloudagents and Solutions

    $12.00 /hr
    242 hours
    5.00
  8. Bilal Athar

    Bilal Athar Agency Contractor

    Network, Pc and Mac Specialist, Trainer and Help Desk Expert

    Pakistan - Tests: 5

    Entrepreneur - Network & System Engineer - Windows & Mac Help Desk Expert. Have been in field for more than 4 years, helping individuals, industries, SME's and large scale enterprises maximize their productivity with flawless IT Infrastructures. Networking: Cisco Certified Security Professional (CCSP) Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA Routing & Switching) System & Server Administration: Apple Certified Support Professional (ACSP) Server Administration Windows Server 2008 (MCITP)

    Associated with: Linktel International

    $20.00 /hr
    52 hours
    4.99
  9. Joseph B.

    eBay Expert / AutoParts Research / Automotive Applications Catalog

    Philippines - Tests: 3 - Portfolio: 3

    A highly motivated contractor with at least 8 years of work experience in eBay Motors Industry and Auto Parts Vehicle Applications. A 100% Commitment to work is always my priority to guarantee the best quality output. It's my passion to give a first-rated service to satisfy client's expectations. I also enjoyed multitasking projects which help me boost my skills/expertise. Lots of people know what to do, but few people actually do what they know. Knowing is not enough! I take action.

    $4.00 /hr
    1,175 hours
    5.00