Administrative Assistant Manager/ Customer Service Speacialist
Last active: 10/10/2014
SUMMARY OF QUALIFICATIONS
I am a dedicated individual who excels in prioritizing, completing multiple tasks simultaneously, and strategic planning for achieving organizational goals. Recently I graduated from the University of Phoenix with a Bachelors of Business Management Degree concentrating in Human Resources and I am seeking a job position within my field of study.
PROFESSIONAL WORK OF EXPERIENCE
Solberg & Kennedy, LLC, Phoenix, July 2012-Present
Manage the receptionist area, including greeting visitors and responding to both telephone or in-person requests for information. Also, planned and executed all aspects of a major office headquarter move. Enter data into electronic file systems and maintain security for electronic/paper files. Demonstrate proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment. Facilitate on boarding of new employees through efforts like: recruiting, scheduling, training, and processing new hire paperwork. Update manuals outlining all proper business procedures and office policies required. Improve office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts, and company data reports using advanced Microsoft Excel software and QuickBooks. Manage employees’ productivity, initiate recruiting process to fill positions in need for hire, and continue operations running effectively when owners are not present in the office. Recently, developed processes for senior management understand how to monitor employees’ productivity using innovative software systems that save both time and money.
Banner Boswell Hospital, Sun City, April 2010-August 2011
Collaborated extensively with dietary care team to meet the nutritional needs of each patient. Reviewed records and assessed the nutritional condition of at-risk patients, including those with allergies and/or restrictions. Established healthful and therapeutic meal plans and menus. Coordinated nutrition care with other members of dietary care team and delegated responsibilities. Encouraged patients to follow recommended food guidelines for well-balanced diets. Researched and identified nutritional components of foods, diets, and menu choices. Helped patients select from foods within required diet when meal planning. Prepared and delivered specialized diet meals to the appropriate patients. Assisted kitchen staff when needed to provide the best possible nutrition service to patients, staff, and guests of the hospital. Moreover, training the new staff members began only after three months of working for Banner Hospital. Management was impressed with the level of experience and knowledge gained from working at the Mayo Clinic.
Mayo Clinic Hospital, Scottsdale, October 2008-December 2009
Achieved departmental goals and objectives by meeting all patient requests to increase the overall patient satisfaction. Ensured efficacy of proper meals to patients with restricting diets. Provided meals within accordance to state laws and physician regulations. Frequently commended for maintaining the safety, respect, and dignity of residents. Attended dietary team meetings daily to discuss various departmental needs. Prepared for HIPAA reviews to ensure compliance. Maintained all confidential personnel files, cleaned dietary office, and disposed of any contaminated foods. Recorded daily intake of all fluids and food consumed by patients for nursing staff records. Maintained patient privacy and confidential patient information. Work performance demonstrated was reputable enough to be sought after by management to train new hires within the department.
Centennial High School, May 2006
General High School Diploma: Graduate with Honors
University of Phoenix, March 2012
Associate of Arts Degree with a concentration in Psychology
University of Phoenix, June 2014
Bachelor Degree in Business Management with a concentration of Human Resources
ADDITIONAL INFORMATION AND SKILLS
Skills: Microsoft Office proficiency , Meticulous attention to detail , Dedicated team player , Billing and coding , Strong problem solver, Excel spreadsheets , Quickbooks expert , AR/AP , Skilled Zoho CRM Specialist, Self-starter, and Resilient team leader.