Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
More options
Clear all filters
  1. Iuliana A.

    Iuliana A.

    Translator subtitler transcriber writer researcher

    Romania - Last active: 1 day ago - Tests: 3 - Portfolio: 3

    Native Romanian and Moldavian speaker, I have a BA in Law and a certification as translator and interpreter for the English language from the Romanian state, as well as obtaining 96% at the TOEFL test. I also have experience in translating between French and Romanian. I am experienced in translating, subtitling, transcribing, editing, proofreading legal, economic, IT, medical, administrative and general documents. Since I love a challenge, I was also involved in recruiting projects, for both commercial and non-profit organizations, as well as having a solid organizational, administrative and project management experience.

    $15.00 /hr
    44 hours
    4.99
  2. Teri Burress

    Teri Burress Agency Contractor

    Exceptional Customer Service Representative

    United States - Last active: 2 days ago - Tests: 5

    I would like to expand my knowledge and skills on data entry, customer service and support, and office skills as well as other fields. But I excel in office skills and a personal or virtual assistant is definitely my profession of choice. I am a full-time, online student and maintain a 4.0 GPA in my studies. I am choosing to try to work from home because I have a one year old son and I would like to spend time with him more, not to mention the price of childcare is outrageous. I would love to learn new things and broaden my knowledge of subjects I don't know. Since education and learning is so important to me, I don't want to stop at school. I would love to learn about anything and everything.

    Associated with: oDesk Payroll

    $16.67 /hr
    4,147 hours
    5.00
  3. Muhammad Amin

    Muhammad Amin Agency Contractor

    Project Management, Business Development, SEO,Statistics, Voice Talent

    United Kingdom - Last active: 7 days ago - Tests: 3 - Portfolio: 7

    I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

    Associated with: voice communications

    $35.00 /hr
    231 hours
    5.00
  4. Melissa Wilcox

    Melissa Wilcox

    Human Resource Professional w/15+ Years Customer Service Experience

    United States - Last active: 2 months ago - Tests: 3

    With so many Freelancers to choose from why not select one who brings MANY years of successful experience in professional corporate environments AND will also prove to be pleasant, trustworthy, diligent, AND fun to work with? I would be very pleased to offer you both..... I am a friendly, efficient professional who is able to bring you over 15 years experience through holding employment with major world companies such as Berkshire Hathaway, Inc. My experiences are vast in the fields of: - Human Resources - Recruiting - Marketing / Branding - Customer Service via Email / Voice Services -Transcription / Data Entry -Proofreading -Payroll I have excellent computer skills, am proficient in all Microsoft Office products and have worked with various Applicants Tracking Systems. I've mastered navigation of social media outlets for recruiting and employ Boolean search techniques to identify top-level talent. I have extensive knowledge in handling the needs of individuals from all walks of life and therefore have regularly held lead positions. I am patient, empathetic and have the innate ability to remain solution focused in order to remedy any situation quickly.

    $20.00 /hr
    136 hours
    5.00
  5. Cris Sample

    Cris Sample

    Energetic Customer Service Relationship Specialist

    United States - Last active: 12/12/2014 - Tests: 4

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

    $22.22 /hr
    1,915 hours
    5.00
  6. Veronica Burgess

    Veronica Burgess

    Data Entry

    United States - Last active: 10/16/2013 - Tests: 5

    Looking for some work entering data or other computer based work. I am great at typing, excellent with customer service, great phone and communications stills. I am a fast learner and proficient with a computer.

    $16.67 /hr
    0 hours
    5.00
  7. Michele T.

    Michele T.

    Business Management/Customer Service Professional

    United States - Last active: 1 day ago - Tests: 6

    Dedicated entrepreneur/customer service professional motivated to maintain customer satisfaction with a commitment to addressing customer concerns with speed, accuracy, and professionalism. Proven ability to establish rapport with clients and exceed expectations. Reliable and driven, with strong time management and prioritizations skills If you hire me you will not be disappointed!

    $16.67 /hr
    687 hours
    4.55
  8. Brian Tan

    Brian Tan

    Remote Call Center Manager / Inbound Phone Sales Specialist

    Philippines - Last active: 2 days ago - Tests: 4

    You need someone who really gets your goals and can come up with a concrete plan to get there. I treat my Employer's business as if it was my own, which makes me constantly thrive for improvement. I am a native English speaker and has an American accent. I'm only 28 years old, but I already have more than 10 years of Customer Service experience and Sales is my forte. I am a fast learner, conversational yet professional, very organized and has a keen eye to detail. With almost all previous employers, I have handled all sales inquiries, provided customer service, made quotes, up-sold and cross-sold, processed orders and if need be, follow up on backed up orders. I can multitask, and work well with and or manage a team. I've been known to be the person who always gets the job done and always ends up on the top.

    $25.00 /hr
    2,039 hours
    5.00
  9. Kathy lynn S.

    Kathy lynn S.

    Real Estate |Customer Service | Email Marketing| TV Traffic Software

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 2

    I have various experiences with inbound and outbound customer service, telemarketing, management and Scheduling and Traffic Coordinator for a TV Station. I have worked as an inbound customer service representative for a year in a call center in the Philippines. I was specifically assigned in a travel account- Expedia.com as a travel specialist. I am an expert in bookings, sales and customer service. I had been an Account Manager for 4 years in an Outbound BPO specializing in diverse campaigns for lead generation, sales, appointment setting, article writing, and data entry. I had been working virtually for quite some time now and I found it more than a job but a passion. I can handle anything from call handling, data entry, personal assistance, diary management and team management. I am very confident about my efficiency. I am well organized, well mannered, and can work at a fast pace environment. Tools I am familiar with are the following: Broadview Traffic Software, Wrike, Aligntoday, Salesforce, Trello, Zendone, and a whole lot more. With my passion to service, I want to assure cost effectiveness with my client to retain long term business. I assure to give you the most affordable rate at proven quality.

    $7.00 /hr
    4,357 hours
    4.97
  10. Supaporn Ngamlertsirichai

    Supaporn Ngamlertsirichai

    looking for Work from home job

    Thailand - Last active: 2 days ago - Tests: 3

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

    $6.67 /hr
    97 hours
    5.00