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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Data entry expert and proffesional article writer


I have a Bachelor of Commerce degree-Human Resource. I am experienced in data entry, data analysis and data cleaning. I have worked as a data entry clerk for an international NGO. I also have experience in customer service and related duties from a leading micro-finance bank in Kenya.I got my experience in research working for Kenya Red cross in a children welfare program. I guarantee 100% satisfaction because I am hardworking and very attentive to detail.

$6.00 /hr
0 hours

Supaporn Ngamlertsirichai

Supaporn Ngamlertsirichai

looking for Work from home job

Thailand - Tests: 3

I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

100% Job Success
$7.78 /hr
103 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Cris Sample

Cris Sample

Energetic Customer Service Relationship Specialist

United States - Tests: 4

I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

100% Job Success
$22.22 /hr
1,915 hours

Jun Kevin Flores

Jun Kevin Flores

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines - Tests: 3 - Portfolio: 1

For almost 4 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

$3.00 /hr
796 hours

Bernard Amsterdam

Bernard Amsterdam

Operations Manager/ Assistant Director of Operations with C-COM

Guyana - Tests: 8

Being no stranger to the contact center industry, Bernard has been titled the ‘Call Center Guru’ by colleagues past and present. Having already chalked up over ten (10) years of Customer Service, Sales and Telemarketing experience across a wide spectrum of Fortune 500 companies, Bernard has honed his skills to high levels of efficiency and continues to grow rapidly, both as a professional and as an individual. He has nurtured and supported the growth of young representatives who have worked for clients such as Office Depot, Tracfone Wireless, British Gas and T-Mobile. His dedication to continued self – development is evident as he prepares to complete his final year Bachelors of Arts in Theology at the University of the West Indies. Additionally, Bernard combines strong administrative skills, a professional approach and flexibility into a formula of success. Though he considers himself to be still young in the industry, he continues to excel in his Operations Management role at C-Com Marketing Group, and given the foundation he has already established, his best is yet to be realized and achieved. Education: London Chambers of Commerce English for Commerce University of the West Indies (Cave hill) Bachelor of Arts (Theology) {Year 1&2} Diploma in Customer Service (ALISON) Diploma in Operations Management (ALISON) Work Experience: Position: Intern Organization: Capitol News Job Description: Cameraman/ Video Editor Position: Clerk Organization: Muneshwers Wharf Limited Job Description: Data Entry Position: Customer Services Representative/ Floor Supervisor Organization: Qualfon Inc. Job Description: Take Technical and Supervisor requested Inbound calls Position: Customers Services Representative Organization: Clear Connect Inc. Job Description: Take Inbound and Order calls for Office Depot Position: Senior Account Operator Organization: Sambora Communications Inc. Job Description: Lead Generation for British Gas Position: Quality Assurance Supervisor Organization: Quset International Inc. Job Description: Ensuring the quality standards of the company are maintained. Position: Operations Manager Organization: C-COM Marketing Group Inc. Job Description: Day to Day management of the Contact Center Position: Assistant Director of Operations Organization: C-COM Marketing Group Inc. Job Description: Day to Day Management of the contact center and the other arms of the company.

$10.00 /hr
0 hours

Stephanie A.

Stephanie A.

Experienced Administrative Professional

United States - Tests: 7

Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

$15.00 /hr
908 hours

Ankita H.

Ankita H.

Virtual Assistant, Customer Service, Data Entry and Research Expert

India - Tests: 6

I am an experienced freelancer as I have been working with oDesk since last 3 years and have had the opportunity to work on great projects and learn so much about the freelancing world. With this learning and experience, I can complete any job successfully without any hiccup or issues. The clients that I have worked with have been happy with the work I delivered, and have repeated me on other jobs as well which clearly demonstrates my ability to understand a job and carry it out successfully. I am a people person, and I keep everyone happy with my work and delivery. I have 3 years of experience working as reports analyst, 2 years of experience as Medical Billing Representative, 5 years working as a Customer Service Representative. I have been working as a freelancer since the last three years on various types of Jobs.

95% Job Success
$6.67 /hr
3,272 hours

Maria Elizabeth Jabonillo

Maria Elizabeth Jabonillo

Recruitment Specialist

Philippines - Tests: 3 - Portfolio: 4

For the last 7 years or more, I have been in different industries, practicing my profession and trying out new things. I have been a bookkeeper, a very challenging job, and I was able to enhance my accounting skills, dealing with real problems that are far different from what I studied. I have also worked as a call center agent. Not only did I enhance my English-speaking skills, I was also able to learn more from it. I have faced with customers' tough problems and was able to find solutions to it all. Currently, I am a copyeditor/proofreader. I am more knowledgeable when it comes to grammar correction, syntax correction, etc. I can say that I have now acquired more skills than I ever needed. Skills that will stay with me wherever I go. On the other hand, my focus is both on proofreading/copyediting and customer service support (phone/chat/email). However, I want to try new skills like data entry, writing, spinning articles, etc., to challenge my capacity and capability and to enhance my knowledge as well. I can also do accounting/bookkeeping to broaden my skills more on those fields.

100% Job Success
$6.00 /hr
535 hours

Jc C.

Jc C.

Customer Support Business Partner/Quality Analyst/Process Trainer

Philippines - Tests: 7

Seeking a position that provides challenging assignments and opportunities to increase individual responsibilities with a career path of advancement maximizing my full potential as a working professional. Work experiences includes being a Trainer, Quality Assurance Analyst (Learning and Development), Senior Cash Applications Specialist, Billing Specialist (Finance and Accounting) and Customer Support. Speaks fluently in English. Knowledgeable in ORACLE System, Windows OS, proficient in Microsoft office Applications and ZENDESK. Responsible, persistent, people and goal-oriented.

$5.56 /hr
580 hours