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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Supaporn Ngamlertsirichai

    Supaporn Ngamlertsirichai

    looking for Work from home job

    Thailand - Tests: 3

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

    $7.78 /hr
    103 hours
    5.00
  2. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    676 hours
    0.00
  3. Stephanie A.

    Stephanie A.

    Experienced Administrative Professional

    United States - Tests: 7

    Over 20 years of Managerial experience and Data Entry. I have worked the last 2 years as a Support Specialist. Experience includes: Taking calls from clients, computer entry, monitoring a chat room, training webinars, sorting and assigning incoming emails. Have also done after hours emergency dispatching for a plumbing company.

    $15.00 /hr
    908 hours
    0.00
  4. Tasha Lindsey

    Tasha Lindsey

    Experienced Human Resources, Payroll, Customer Service Project Manager

    United States - Tests: 2

    Self-directed and motivated project leader with 15+ years' experience in Human Resources, Payroll, Recruiting, Project Management, Customer Service and Account Management. Excellent organizational skills and extremely detail oriented. I am hardworking and a fast learner with good communication skills and a strong background in quality, process improvements event support and training.

    $17.00 /hr
    6 hours
    5.00
  5. Amanda Brewer

    Amanda Brewer

    Creative, engaging, energetic task-oriented gal.

    United States - Portfolio: 15

    Lots of creative energy. Excellent addition to any team love to work with others. Years of management experience in leading teams and accomplishing daily and long term tasks.

    $17.00 /hr
    4 hours
    5.00
  6. Ankita H.

    Ankita H.

    Virtual Assistant, Customer Service, Data Entry and Research Expert

    India - Tests: 6

    I am an experienced freelancer as I have been working with oDesk since last 3 years and have had the opportunity to work on great projects and learn so much about the freelancing world. With this learning and experience, I can complete any job successfully without any hiccup or issues. The clients that I have worked with have been happy with the work I delivered, and have repeated me on other jobs as well which clearly demonstrates my ability to understand a job and carry it out successfully. I am a people person, and I keep everyone happy with my work and delivery. I have 3 years of experience working as reports analyst, 2 years of experience as Medical Billing Representative, 5 years working as a Customer Service Representative. I have been working as a freelancer since the last three years on various types of Jobs.

    $6.67 /hr
    3,244 hours
    4.52
  7. Maria Elizabeth Jabonillo

    Maria Elizabeth Jabonillo

    Recruitment Specialist

    Philippines - Tests: 3 - Portfolio: 4

    For the last 7 years or more, I have been in different industries, practicing my profession and trying out new things. I have been a bookkeeper, a very challenging job, and I was able to enhance my accounting skills, dealing with real problems that are far different from what I studied. I have also worked as a call center agent. Not only did I enhance my English-speaking skills, I was also able to learn more from it. I have faced with customers' tough problems and was able to find solutions to it all. Currently, I am a copyeditor/proofreader. I am more knowledgeable when it comes to grammar correction, syntax correction, etc. I can say that I have now acquired more skills than I ever needed. Skills that will stay with me wherever I go. On the other hand, my focus is both on proofreading/copyediting and customer service support (phone/chat/email). However, I want to try new skills like data entry, writing, spinning articles, etc., to challenge my capacity and capability and to enhance my knowledge as well. I can also do accounting/bookkeeping to broaden my skills more on those fields.

    $6.00 /hr
    535 hours
    4.88
  8. Alistair Sonaram

    Alistair Sonaram

    Executive | Consultant | Recruiter | Assistant

    Guyana - Tests: 15 - Portfolio: 3

    Alistair Sonaram is a youth entrepreneur whose broad based work experience comes through his non-profit, non-governmental and friendly society organizations and groups he has allocated and requested of him to be part of. In the last four years Alistair has evolved to be a strong LGBTI advocate in his home country, while doing so achieve awareness from international entities which he has part taken with on this issue among, education, social security and employment. Additionally to his experience he has assisted in the recruitment of employees and volunteers for specific projects and undertaken the role of supervisor and manager for some projects also. Alistair has proven himself as a responsible, reliable man to take charge of duties bestowed upon, uses initiative and innovative. Apart from his drive, he is also an aspiring linguist in the languages of Spanish and Portuguese.

    $7.78 /hr
    19 hours
    4.01
  9. Frances Marianne Corpuz

    Frances Marianne Corpuz

    Customer Service Representative, Data Entry Specialist, VA

    Philippines - Tests: 8 - Portfolio: 4

    My goal is to be able to provide assistance in the customer service line of work, and efficient data entry services. I have been working for the call center industry for over 4 years now, supporting both customer service and technical needs of customers who are mainly based in the United States. I am confident in my customer service skills, as well as my data entry skills. Working in a call center environment not only demands one to be on the phone assisting subscribers who are calling, it also requires a certain degree of multitasking making sure that you wouldn't lose your focus at all times; this skill I am most confident about.

    $4.44 /hr
    1,420 hours
    4.06
  10. Kristine Kyle Ramirez

    Kristine Kyle Ramirez

    Email Consultant at Sutherland Global Services

    Philippines - Tests: 5 - Portfolio: 1

    WORK RELATED EXPERIENCE Email Consultant - January 2014 HomeAway US Account Sutherland Global Services Customer Service Representative - August 2013 T-Mobile US Account Expert Global Solutions (APAC and NCO) On The Job Training - March – May (2012) Research and Reference Bureau (Legislative Research Service) House of Representatives of the Philippines Contact Number: (+63)917-703-3244 // (+63) 915 446 4667 Email Address: tinramirez05@gmail.com Skype: kreeshteeuhna OBJECTIVE A resourceful and very flexible person interested to pursue a long time career in a well- established organization where I can use my skills for professional growth and development. PROFILE Organized with an ability to work under pressure in a fast paced environment Interacts well with people from any level of the organization Analytical, dynamic, results-oriented and keen on details Possesses strong communication skills both written and verbal for Filipino and English language Expert in Microsoft Windows, MS Office (Word, Excel, PowerPoint) and Microsoft Outlook

    $10.00 /hr
    60 hours
    5.00