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Ann Brasure

Ann Brasure

Experienced IT Project Manager

United States - Tests: 1

Ann Brasure N22877 Truman Street Niagara, WI 54151 (906) 221-5422 livescananni@gmail.com To Whom It May Concern: I am a dedicated professional offering your organization over 20 years of Information Technology & 15 years of Project Management experience. It is with this and my additional experience that I feel I would be a true asset to your organization. As an IT Project Manager, I directed the execution of projects from conception through deployment. I provided superior customer care, analyzed processes, developed project plans, coordinated resources, supervised project teams, controlled budgets, and managed performance. I developed project documentation and trained users on solutions implementations. I was responsible for directing a team to implement, monitor and remediate IT Security utilizing both NESSUS and Critical Watch software applications. As a Biometric Project Manager, I was required to undergo specific background checks and managed biometric project implementations for various governmental agencies such as the US Department of Defense, NASA & the Department of Homeland Security. Developed ways to improve technical processes within the organization and identified and solved many new or unique problems. I acted as a facilitator and team leader and provided technical leadership to others on more complex tasks. I worked with team implementing and had extensive knowledge of our internal helpdesk system. As a Director or Professional Services, I researched, developed and instituted various policies, enhancements and improvements in the company’s project management, implementation and marketing processes. I furthered marketing efforts of the company by providing leadership and management of the company’s professional services activities. I acted as liaison with external and internal parties on matters relating to the procurement of services and materials for the company’s professional service activities. As a Product & Sales Manager, I aided in the establishment and enforcement of sales & marketing standards such as quoting processes, pricing policies, brand identity, visual standards, and marketing strategies for the company's newly developed Managed Services’ product line. I provided Network Sales and Engineering staff with sales and marketing materials, training and set sales and marketing goals in preparation for sales of Managed Services’ products and services. Along with my career experience I also bring the team my certifications including MCSE, VMware VCP – Data Center Virtualization, Microsoft Office Professional and COMPTIA A+. My past achievements are indicative of a dynamic leader who possesses strong people and organizational skills. I feel I would bring to any position superior communication skills, the ability to prepare and deliver effective presentations and a proven commitment to first-rate customer service and satisfaction. The accompanying resume can serve to provide you with greater details of my background, and what I have to offer. I look forward to speaking with you and hearing more of the great career potential your company has to offer. Thank you for your time and consideration. Sincerely, Ann M. Brasure

$50.00 /hr
1,601 hours

Salaam H.

Salaam H.

Experienced Multilingual Customer Support Specialist / Manager

Tunisia - Tests: 3 - Portfolio: 1

Hi! Thank you for viewing my profile! I am a multi-talented Operations Manager that specializes in Customer Support team development and management. I love creating and updating processes so that your business not only runs better for your employees, but your customers. I have extensive experience in Zendesk. I also have experience with Trello and I enjoy answering customer inquiries in a professional, personal and timely manner. I love problem solving and am truly passionate about helping people. Your customers will leave feeling taken care of and heard. I can train your team to do the same. I look forward to working with you! Let’s get started! Best Regards.

$16.67 /hr
1,993 hours

Jennifer Barcena

Jennifer Barcena Agency Contractor

Communications/Sales Coach, Team Leader

Philippines - Tests: 3

I am a graduate of Polytechnic University of the Philippines major in Marketing minor in management and advertising. A highly personable customer service representative with more than 5 years of experience in account management, team lead, coaching, sales processing, and call-center operations within the insurance, technical, telecommunication, customer care and financial industries. • Talent for identifying customer needs and presenting appropriate company product and service offerings. • Meet and exceed clients’ expectations, to give their customers satisfaction and brand loyalty. • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to clean and quality sales. • Expertise in resolving escalated customer service issues. • Good telephone etiquette skills. • Strong verbal and written English communication skills. • Good organizational skills. • Strong ability to multitask. • 60 WPM Typing Speed • Ability to communicate over the telephone effectively. • Proficient with Microsoft Office System 2007(including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®

$6.67 /hr
1,494 hours

Jeanelyn Nunez

Jeanelyn Nunez

Data Entry/ Web Researcher/ CSR/ Marketing Expert

Philippines - Tests: 3

I'm a Business Administration graduate seeking for an opportunity to use my skills to work with clients. I can guarantee top quality of work and ensure that the company's goals and expectations are met and even surpassed. I'm an expert on ms excel and word with strong Internet Reseach capabilities. I also have knowledge on product advertisement and promotion.

$3.00 /hr
1,459 hours

Natalya V. Agency Contractor

Experienced Business Analysis Consultant

Russia - Tests: 1

I have graduated from Mathematical department and for me Math is not only a pure science, but it is a style of life. That is why I am fond of working as a Business Analyst. I know how to manage time effectively and dilver high quality products and services.

$13.33 /hr
1,698 hours

Cristin Cuflic

Cristin Cuflic

Expert Data Entry, Translator, Marketing Consultant

Moldova - Tests: 4

• My primary skills are: competence to do accurate researches on various business related topics; ability to adapt to different tasks and time schedules; capability to work on linguistics related tasks (e.g. translations). • Because of my origins I perfectly speak Russian. My mother tongue is Romanian. I am also fluent in English and Greek • My current career objective is to be a researcher or an English/Romanian, English/Russian translator. • I have experience in teaching Marketing. During my third year of Bachelor studies, I had the opportunity to be a teacher assistant and a tutor. I also had three months of experience as a Manager Assistant in a retail business. • I am currently doing my masters in Languages, International Business and European Management at the University of Orleans, France.

$8.00 /hr
1,707 hours