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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: July 1, 2015
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  1. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 23 hours ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    56 hours
    5.00
  2. Salahuddin Razib

    Salahuddin Razib Agency Contractor

    Server Administrator, Automation, Script, C++, VC++, AutoIt, imacros

    Bangladesh - Last active: 3 days ago - Tests: 10 - Portfolio: 2

    Virtual Assistant, Programmer and Automator. Can do Ad posting and Lead Generation. I can make web bots, I have good experience in windows automation. I have worked with AutoIt, imacros, Sekuli, winautomation, autohotkey etc. I can fix any hardware, network and OS related problem of PC or Server. I have good experience in troubleshooting and virus removal. I have experience in web scraping too. I am a system administrator, I have good experience in Linux and Asterisk. I also want challenging Development and Programming position where i can apply my technical skills and experience to facilitate the success of complex and large project. I want established my self as a professional software developer and programmer, so that over last 8 years I have developed wide range of desktop application for my clients using VB, .NET, C#, C++, Delphi, MySql, Access.

    Associated with: Interwave

    $12.00 /hr
    134 hours
    4.56
  3. Meliza Uy

    Meliza Uy

    Full Stack Customer Service Expert

    Philippines - Last active: 23 hours ago - Tests: 6

    I have 4 years of experience focused on senior-level, multi-skill customer service and technical support roles handling and utilizing various communication channels such inbound and outbound phone calls, fax, emails and chats to ensure customer satisfaction. I’ve worked in banking, travel and tech industries. I am a problem solver. I never ran out of creative ideas. I pay a lot of attention to details. I am an effective communicator. I am friendly, supportive and proactive leader and teammate! CUSTOMER SERVICE EXPERIENCE Technical Support for Linksys Router Linksys is one of the most popular internet router for home and small office. Responsibilities: ▪ Provided phone technical support for US and Canada end-users. The calls are a mix of non-technical customers such as household members as well as technical experts such as IT personnels of small to mid-size companies. Highlights: ✓ I was one of the two highest ranking trainees in a batch of 80 new hires. I accumulated enough score to be exempted for the final evaluation. Travel eRep for expedia.com Expedia is a leading online travel agency. It was owned by Microsoft at the time. Responsibilities: ▪ Processed travel reservations such as Flights, Hotels, Cars and Activities ▪ Coordinated and negotiated with the airlines, hotels, car rental companies, and attraction & events companies to make sure customers get the best travel experience ▪ Utilized inbound and outbound calls, fax and email to communicate with customers and business partners Highlights: ✓ Was regularized with “AA” grade ✓ Maintained 100% Customer Satisfaction grade ✓ Was the highest ranking trainee in a batch of 80 new hires ✓ Was awarded Mentor’s Choice upon training completion Processing Executive for HSBC HSBC Data Processing Phils. is the in-house BPO subsidiary of the financial giant HSBC. Responsibilities: ▪ Answered inbound customer calls from the bank’s North American credit card holders ▪ Updated customer account information, processed payments, assisted customers in processing balance transfers and sold various type of relevant products such as identity theft protection and different types of insurance Highlights: ✓ Awarded “Site Highest Sales Transfers” for the month of September 2005 ✓ Awarded the Certificate of Excellence for Perfect Attendance

    $25.00 /hr
    5,576 hours
    4.91
  4. Leopoldo M.

    Leopoldo M. Agency Contractor

    LeadPages-OptimizePress-ClickFunnels-InfusionSoft-Aweber-WebDev-VA

    Philippines - Last active: 23 hours ago - Tests: 7

    5600+ hours and still growing! Whew! Visit me here: http://bestpracticesnow.com Looking for a go-to person to setup your EvergreenBusinessSystem, LeadPages, OptimizePress, ClickFunnels, InfusionSoft, Aweber, GetResponse and any Wordpress / Membership Development? I am a real person and have a real feedback! In life, I experience many things: the good, the bad, and the ugly. It all makes me real and made me what I am today! No white washing. Just plain me! Thank you very much, to all my clients. You have made me strong! Thanks for your trust! I'm a FULL TIME CONTRACTOR ON UPWORK. I've been working at Upwork for more than 4 years now and continues to take good care of my buyers/employers and work for them with ease and efficiency without causing too much expense. Last Dec. 2012, I experienced a connectivity hic-cup which caused me and my clients many miscommunications and delays. But after I was able to add my third connectivity line, now I am able to insure smooth business transactions and deliverables. Rest assured that all your needs are taken cared off. Accuracy speed and delivery sets me apart from the vast crowd of online providers. I would like to develop a long term employment with my buyers. Now if you happen to look for a highly skilled infusionsoft integrator. You are looking at the one! May it be directly to your website or using an OptimizePress/LeadPages integration. Nevertheless a very skilled multimedia man. I am an EXPERT in high quality Audio Editing / Mastering, Audio clean up, editing Podcasts, video editing, video tutorial creation, Office and Administrative task, virtual assistant, Project management, system management, expert in Lean Enterprise, 5S, CMMI, and many other quality control measures. I provide my employers/buyers peace of mind. I accomplish different tasks with ease and high quality while keeping costs fairly reasonable. Whatever is your budget. You are welcome to invite me for an interview. I am virtually online 24 hours a day. You can always reach me through e-mail, skype, im, or here at Upwork. Here's my previous job experience: Over the last 14 years, I have developed a wide range of switch-mode power supplies from cellphone chargers, standard off the shelf PSU's (Power Supply Unit), to custom made designs as requested by costumers. Supervised and organized a team of engineers and a mentor. My core competency lies in complete end-to-end management and development of the design from inception, development, testing, quality, mass production, and even costumer support in the field. I also have some experience with intelligent power supply features such as temperature, fan, load, and communication controls using programmable IC's (Integrated Circuits). I have worked with both small and big companies, doing my best to help make each one more successful. My previous employers are: http://www.nec.com/ (I worked under R&D Telecom Division) http://www.emersonnetworkpower.com/ (I worked under R&D Astec)

    Associated with: Open Haven Agency

    $22.22 /hr
    5,914 hours
    4.01
  5. Jennyfer M.

    Jennyfer M. Agency Contractor

    Bilingual V.A: QB, WP, Infusionsoft, & Project Management Skills

    United States - Last active: 23 hours ago - Tests: 21 - Portfolio: 25

    I have 16 years in small business management within various fields. Some of the most important and difficult lessons I've learned during this time is how to master technology rapidly, and to stay up to date with it to better assist my clients. I love master new technology as much as I love web design, and I feel these areas are not only where I excel as a virtual assistant, but it is also the area I most enjoy. Hire me if you feel… • Overwhelmed by your current workload • Overworked; exhausted • Unable to take time off work – afraid to relax, knowing that your business will suffer if you’re absent • Like a prisoner in your own business, a business that was supposed to bring freedom and instead feels like a job! • Full of resentment for what used to bring you joy and has become a burden and chore, leaving you dreading your busy weeks) I’m reliable, very tech savvy and self-reliant. I am also 100% bilingual (English/Spanish) able to translate a variety of documents, and interpret live via phone. Some of the things I have experience with: • CRMs Like (Infusionsoft, Salesforce, Zoho CRM) • Mail marketing (Mailchimp, Infusionsoft, Get Response, Mail poet) • Web Design (Wordpress, CSM, HMTL) • Membership Site programming (Wordpress, Jigsawbox, Kajabi) • Project Management (Huddle, Basecamp, Central Desktop, 5 p.m., Asana, Active Collab) • Accounting Software (QuickBooks, Freshbooks, GoDaddy Accounting Formerly Known as Outright) • Remote Desktop Utilities (Teamviewer, LogMeIn, ShowMyPC, GoToMyPC, join.me) • Teleconferencing (GotoMeeting, FuzeMeeting, ZohoMeeting) • eCommerce (PrestaShop Installation and Maintenance, Volusion, Shopify, BigCommerce, and others) ...and this is just to name a few! Your path to a less stressful, more fulfilling business will begin by simply clicking the “Contact” button above and meet me for a quick interview so that we can discuss your project. We’ll evaluate your current workload and identify ways I can help you save time, get more done, and grow your business faster without working harder.

    Groups: Central Desktop, Intuit Partner Platform Flex Developers...

    Associated with: Bilingual VA

    $19.74 /hr
    4,058 hours
    4.64
  6. Amit G.

    Business Plan, Strategy, Consulting, Research, Analytics,Linkedin

    India - Last active: 09/18/2013 - Tests: 16

    Amit G, a MBA in Finance and Bachelors degree in International Marketing from Mumbai University has over 7 years of diversified experience providing solutions to Domestic and Global clients which are a part of elite Fortune 500 Group.He specialises in :- Understanding Business Requirements- Identifying Target Markets- Preparation of Business Plans- Extracting Maximum benefits out of Tradeshows and Business meets- Guaging opportunities from multiple senarios and point of view- Data Analytics, Consultation and Research- Strategy Planning and Execution- Team Management- Industry/ Vertical/ Market/ Region and Company profile reporting- Lead Generation- Web ResearchHe can help you generate solutions for + Data Analytics and Reporting+ Business Intelligence+ Company Profiling+ Country Profiling+ Competitor Analysis+ Trend Analysis & Forecasting+ Industry Research+ MIS Reporting+ Lead GenerationHave the expertise to: Comprehened of business issues and data challenges of client's organization Identifing strengths and weaknesses and suggests areas of improvement Ensures issues are identified, tracked, reported on and resolved in a timely manner Assists in enforcement of project deadlines and schedules Communicates and applies project standards Manages resources in accordance with project schedule Consistently delivers high-quality services to our clients Assists in the facilitation of team and client meetings Understands how to communicate difficult information tactfully Exhibits confidence & extensive knowledge when solving business problems Identifying Trends, Dashboard Reporting, Industry Insight News, Excellent in MS Office (Excel, Word, PPT, Access, Visio), Proficient in Business Objects and proprietary databases Expertise in Internet Research, process improvements and Identifying gaps and filling the same with classical or innovative approach

    $13.00 /hr
    189 hours
    4.86
  7. Ankit P.

    Ankit P.

    Customer Service Specialist

    India - Last active: 23 hours ago - Tests: 2 - Portfolio: 1

    I have more than 10 years of customer service experience (including online and over the phone). For the last 2 years, have been using Zendesk to solve customer issues and queries regarding their products. Taking Inbound and Outbound calls, Email support and chat support are my key skills.

    $6.00 /hr
    3,709 hours
    0.00
  8. Alexander Mihalkov

    Alexander Mihalkov

    IT Project Management / IT Consulting/

    Bulgaria - Last active: 2 months ago - Tests: 8

    Hello. I have very Good knowledge of computer Hardware and Software in general. TOEFL level English. Native Bulgarian speaker. Perfect written and very good spoken. My main area of expertise is Project Management - partucularly in the field of IT development. The other areas that I might be helpful are IT consulting, Highly technical oriented English to Bulgarian Translation,, Business Oriented English/Bulgarian translation, Security and Cryptographics. Photography and Video production, I have studied IT and Business Administration and have 5+ years experience as a Manager as well as IT Consultant.

    $37.78 /hr
    1 hours
    5.00
  9. Jose Maria Junio

    Jose Maria Junio Agency Contractor

    Customer Support/ Sales/ HR

    Philippines - Last active: 23 hours ago - Tests: 1

    I've been with sales and marketing strategy, HR experience, and customer handling. I've been doing business proposal and business analysis. I'm a business adviser for multi-level marketing.

    Associated with: JobHub

    $5.56 /hr
    458 hours
    5.00
  10. Daki M.

    Daki M.

    Team Leader, CSR, Email Support, Project Management, Web Moderation.

    Serbia - Last active: 3 days ago - Tests: 4 - Portfolio: 1

    Adaptive, social and flexible person capable of doing unimaginable things. Creative skills of a perfectionist which is characterized by rapid adjustment to the organization's goals. Able to build and maintain social and socio-economic relations when it is of great importance , with the high sense of responsibility. Dedicated to my work and building a good image of the organization.

    $7.00 /hr
    0 hours
    0.00