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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Angel H.

Angel H.

Customer Service and Administration Professional

Australia - Tests: 7

If you are looking for someone at the top of their game then look no further I am the one for you. Having had many years of experience in both customer service and administration management I always perform to the highest level and gain results for the companies that I work for. I am an achiever and can provide excellent references from past employers. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a long term position that will offer me the opportunity to utilize my skills and gain additional skills that will help me contribute as a value added team member in a professional work setting. I am proactive quick learner, an expert at continuously improving procedures and outcomes by constantly evaluating the work being undertaken and looking for ways to make things more efficient. Demonstrated ability working with highly sensitive and personal information.

Groups: Pro Customer Service

$11.00 /hr
0 hours

Nirmeet S.

Nirmeet S.

Experienced Sales and Customer Service Representative from Texas

India - Tests: 7

Expat From Texas - Well versed with Sales and Customer Service. If you are looking for Onshore Quality with Offshore Pricing then I will your right choice.. I am an American living abroad, which affords me the opportunity to work at a significantly lower wage. Have held Customer Service positions with several well respected companies in the United States and Canada. Am reliable, trustworthy, focused, and have a strong sense of work ethic. I am detail oriented, have strong communication skills, and am a fast learner. I guarantee experience and value. Until recently worked as Sr.Business Development Manager for (A Saas company building Loyalty and Rewards Programs with clients like Symantec,Adobe,Efax,Kaspersky,Vonage) Have 2 years of extensive experience working with Championsway Software Canada on CRM development as Manager of Success team. Have 8+ years of experience while working in Sales,Marketing and Business Development in several respected companies. References available on request.

75% Job Success
$18.50 /hr
2,400 hours

Alan Schroeder

Alan Schroeder

Computer and Network Support Ticket, Chat, Phone, Social Agent

United States - Tests: 9 - Portfolio: 1

Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

Groups: Pro Customer Service

100% Job Success
$12.00 /hr
156 hours

Kezia Lounel Badulid

Kezia Lounel Badulid

Certified Geek (Project Manager, Researcher, Trainer, Paralegal)

United States - Tests: 17

"HONOR & EXCELLENCE!" - living up to the UP Motto • Highly detail-oriented individual with excellent organizational and communication skills • Superb Project Management, Event Organizing, problem solving & prevention skills • Experience in Business Planning & Development utilizing strong research skills • Type 80 wpm, expert level in all MS-Office programs and Google applications • Highly tech-savvy, with long experience in computer troubleshooting and repair, computer assembly and setup, technical support (and tutorial) over the phone and over the internet • Skilled in website development (HTML, Content Management Systems and a little PHP & MySQL), web hosting, search engine optimization, and publishing; and adept in various computer softwares, such as MS-DOS, Windows 9X, Windows ME, Windows XP, Windows 7, MS-Office, mIRC, Adobe Pagemaker & Photoshop, SPSS, and many others • Two decades of intermittent legal assistant experience in the Philippines, doing online legal research and drafting all kinds of contracts, extrajudicial settlements, affidavits, pleadings, etc. • Knowledgeable in the patent industry, including but not limited to collecting and collating US (mostly from USPTO PAIR) & foreign patent documents, making patent family maps & diagrams, monitoring litigations and analysis & data extraction from litigation documents • Fluent in English, Filipino, Waray & Cebuano, with a customer satisfaction focus • Resume available at • Latest LinkedIn Profile at

$40.00 /hr
0 hours

Michael C.

Michael C. Agency Contractor

Operations Manager, Project Manager, Six Sigma Master Black Belt

Philippines - Tests: 24 - Portfolio: 4

Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

100% Job Success
$22.22 /hr
7,393 hours

Allison T.

Allison T. Agency Contractor

Executive Business Coach/Marketing & Fundraising Professional

United States - Tests: 24 - Portfolio: 3

Allison’s success partnering with decision makers to recover business value, increase customer retention and promote business culture is the driving force of her visionary planning. Her business visions achieve large-scale change. Her strategic plans create large-scale growth. Allison has worked with a diverse array of global clientele managing projects and teams to achieve greater results. Her business acumen ignited by her passion to teach are the core components of her business leadership value. Allison is astute in predicting life ventures and planning transitions for those unaware of their achievable goals. A collective telescope vision and keen eye for sharp details result in strategic plans that create business growth. With an established record in business consulting, she is passionate about philanthropy and service with an intrigued interested in social enterprise.

Associated with: SiMar Inc

81% Job Success
$30.00 /hr
1,532 hours

Benita Onuoha

Benita Onuoha

MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

Nigeria - Tests: 11 - Portfolio: 9

I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

80% Job Success
$16.67 /hr
577 hours

Fani N.

Fani N.

Customer Service Specialist/ Data Entry Specialist

Bulgaria - Tests: 2

Fani is highly enthusiastic and ambitious professional in the sphere of Management and Business Administration with a bachelor degree. Fluent in oral and writing English, self motivated and passionate with a solid background in customer service. Multi tasking. Strong rapport with customers, very professional and reliable person. With each freelance project undertakes, guarantee high quality work delivered on deadline. 100% Satisfaction Guarantee!

$10.00 /hr
0 hours

Patricia Chase

Sr Dynamics GP Business Consultant

United States - Tests: 1

I am a Degreed Account with 19 years Dynamics GP experience - supporting the Accounting / Finance Team and the HR / Payroll Team. I am experienced with Dynamics GP v10 - v2010 - v2013 - v2015. I also have experience with 3rd party products including - but not limited to: Olympic Project Cost - Mekorma MICR - Nolan Intercompany / Bank Reconciliation - eOne SmartList Builder / SmartView. I am able to configure / install / design / import data / train users / support / troubleshoot Dynamics GP. I have a working knowledge of MS SQL and the Dynamics GP ERD.

$83.33 /hr
348 hours