Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Sarah Coots

    Sarah Coots Agency Contractor

    Rockstar Virtual Assistant & Founder, Distance Assistants

    United States - Portfolio: 1

    Before joining the at-home work force, I worked as a legal assistant in a management position for a busy law firm. I enjoy fast-paced, challenging work, and I pride myself on my professionalism. I have experience in handling every facet of business operations from simple data entry and calendaring to client meetings and drafting professional letters and contracts; and from debt collection and human resources to property management. I have some limited experience with HUD preparation, as the firm I worked for specialized in real estate transactions. Additionally, I am proficient with Quickbooks, Excel, Word, Practicemaster, and Tabs; and I have experience with Citrix.

    Associated with: Distance Assistants

    $35.00 /hr
    394 hours
    5.00
  2. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    101 hours
    5.00
  3. Tiffany M Harris

    Tiffany M Harris

    Talent and Training Professional

    United States - Portfolio: 1

    Highly accomplished Training professional with extensive industry and consulting experience. Excels at Human Resource and Training activities such as interviewing, reviewing and critiquing resumes, and identifying top talent; creating and delivering training materials to include: training presentations, User Guides, Facilitator Guides, and Job Aids using Word, PowerPoint, Prezi, and Captivate.

    $60.00 /hr
    67 hours
    4.03
  4. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,303 hours
    4.91
  5. Allison T.

    Allison T. Agency Contractor

    Executive Business Coach/Marketing & Fundraising Professional

    United States - Tests: 24 - Portfolio: 3

    Allison’s success partnering with decision makers to recover business value, increase customer retention and promote business culture is the driving force of her visionary planning. Her business visions achieve large-scale change. Her strategic plans create large-scale growth. Allison has worked with a diverse array of global clientele managing projects and teams to achieve greater results. Her business acumen ignited by her passion to teach are the core components of her business leadership value. Allison is astute in predicting life ventures and planning transitions for those unaware of their achievable goals. A collective telescope vision and keen eye for sharp details result in strategic plans that create business growth. With an established record in business consulting, she is passionate about philanthropy and service with an intrigued interested in social enterprise.

    Associated with: SiMar Inc

    $30.00 /hr
    1,502 hours
    4.61
  6. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  7. Patricia Chase

    Sr Dynamics GP Business Consultant

    United States - Tests: 1

    I am a Degreed Account with 19 years Dynamics GP experience - supporting the Accounting / Finance Team and the HR / Payroll Team. I am experienced with Dynamics GP v10 - v2010 - v2013 - v2015. I also have experience with 3rd party products including - but not limited to: Olympic Project Cost - Mekorma MICR - Nolan Intercompany / Bank Reconciliation - eOne SmartList Builder / SmartView. I am able to configure / install / design / import data / train users / support / troubleshoot Dynamics GP. I have a working knowledge of MS SQL and the Dynamics GP ERD.

    $83.33 /hr
    348 hours
    0.00
  8. Nicole Mayo

    Nicole Mayo

    Industrial/Organizational Psychologist, Writer

    United States - Tests: 1 - Portfolio: 1

    As an Industrial/Organizational Psychologist, I seek to bridge the gap between the academic literature and the training classroom, applying adult learning theories and virtual training techniques to increase skills and knowledge acquisition, training transfer, and job performance in a wide variety of industries. I am seeking consulting projects will allow me to apply my extensive virtual classroom experience and knowledge of virtual training theory to build training programs that will entertain, inform, and drive employee success.

    $77.78 /hr
    94 hours
    4.98
  9. Angel H.

    Angel H.

    Customer Service and Administration Professional - Team Leader

    Australia - Tests: 7

    Let me take care of your customer service and administrative support roles. After working and living in Australia for the past 12 years I have recently moved to Eastern Europe. I have the ability to work both independently, and as an integral part of a successful team. I am thoughtfully organized and highly adaptable with the ability to perform in a fast paced environment. My desire is to obtain a long term position that will offer me the opportunity to utilize my skills and gain additional skills that will help me contribute as a value added team member in a professional work setting. I am proactive quick learner who not only has substantial administrative and customer service experience at a senior level, but also has competitive spirit along with a strong desire to succeed, exceed goals and maximize opportunities. An expert at continuously improving procedures and outcomes by constantly evaluating the work being undertaken and looking for ways to make things more efficient. Demonstrated ability working with highly sensitive and personal information.

    Groups: Pro Customer Service

    $13.00 /hr
    0 hours
    0.00