Other - Accounting & Consulting Specialists

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  1. Gerald Gawat

    Gerald Gawat

    Mr. Gerald G. Gawat

    Philippines - Tests: 1

    I am individual with over 6 years of experience in the call center Industry. With that being said I have already developed good communication skills, Mastered being effective and efficient all the time in what I do and Multitask to be productive and provide good numbers to my Client and Employer. On my previous job in Sykes I was a Collections Specialist. We do outbound calls to customers with overdue in their account. We make sure to provide Customer Satisfaction in the process and make sure to end the call with a Solid Payment Arrangement. The job entails a Specialists to have Good and Firm tonality as to not offend and set the flow of the conversation. Good Rebuttals and Reversals is a good skill that I have acquired and that made me overcome strong rejections from Customers. We are set and trained to work in a setup where there are KPIs or Metrics to be followed. Proud to say that I am able to meet them and be well compensated with Bonuses for a job well done. I would be interested for offers for a part time job that I can relate my previous experience. I would be open for offers and be open for negotiations.

    $6.67 /hr
    619 hours
    0.00
  2. Dexter Monte De Ramos

    Dexter Monte De Ramos

    Customer Support, Virtual Assistant, Project Manager, Quality Control

    Philippines - Tests: 4 - Portfolio: 1

    My past and present jobs revolve around providing good quality customer service. My main responsibility has always been about making clients happy. Let me describe my job tasks starting from my present job then my past job. At the present, I am working as the executive virtual assistant of the president of a US-based website company for real estate agents since July 3, 2014. My position involves many tasks such as calling clients, customer service and support through email correspondence, managing projects, quality control, research and support lead. During the start of my shift, I confirm appointments with clients then acknowledge receipt of tech support tickets and other kinds of emails/inquiries/requests. My main role at the start of my shift is to let clients know that we received and are working on their queries. Then I assign tech support issues to our tech support staff. Right now there are three of them. Pretty soon there will be five of them who I need to manage altogether. Thankfully, my boss hired me an assistant who helps me get my tasks done. I keep track on tasks that are on top priority and make sure that all tech support staff are working on them. While I assign other staff to build websites of new clients, others are assigned to fix issues or do upgrades on the websites of existing clients. I provide them clear instructions to meet the clients' needs and then update the clients on their tickets. When tech support staff say that they are done with their tasks, I do quality control checks before confirming to clients. During my free time at work, I spend time on watching internal training videos and reading company SOP's and tutorials. That made me eventually learn tech support tasks one at a time. During busy times, I help tech support staff on their tasks such as integrating CRM on a client's website, updating website content, correcting website forms and researching on a tech support issue. I learn new tasks almost everyday. Our tech support staff always have questions on their tasks and I answer them or help them find the answer. I train them when I need to. Prior to my present job, I worked as a technical/customer support representative at a call center company. I was enjoying my job for two years and two months which turned out to be technical support, customer service and billing support all in one. I took incoming calls and helped customers in fixing their internet, phone and television issues. That work experience made me become a skilled technical support and customer service provider with a variety of experience and a positive attitude. The summary of my knowledge and skills are: email support, customer service, virtual assistance, appointment setting, phone support, call handling, Dropbox, Google Docs, Google Drive, Google Voice, Infusionsoft, Basecamp, IDXBroker, iHomefinder, Kayako, Gmail, Top Producer, support lead, problem solving, multi-tasking, data entry, ability to solve problems quickly, pays attention to details, types fast, has sufficient knowledge about MS Office and learns new skills rapidly. Being a positive person and a problem solver, I have proved to my boss that I am a rockstar VA and customer service specialist. My hunger for knowledge and dedication at work have made me become a great freelancer that I am now.

    Groups: Pro Customer Service

    $6.67 /hr
    2,402 hours
    0.00
  3. Noelle F.

    Noelle F.

    Business Professional - 15 years experience in Power Point, Excel and

    Jamaica - Tests: 8 - Portfolio: 6

    I have over 15 years experience in Business and Marketing. I however, have also enjoyed working as a voice over actress and creating animated videos. I also have extensive training and experience in doing projects with MS Office (Excel, Power Point and Word), Intuit Quickbooks and, Website design. I also have done voice overs for Explainer videos, Narrations, Audio, Books, Voice Messages and Radio Advertisements. This includes creation of some of the videos.

    $8.33 /hr
    1,096 hours
    0.00
  4. Eloisa Angeles

    Eloisa Angeles

    Virtual Assistant / Data Entry Expert / Citation Builder

    Philippines - Tests: 8

    “If you don’t drive your business, you will be driven out of business.” – B. C. Forbes These are the following skills and services I offer: 1. CITATION BUILDING - 100% manually submitted citations. 2. SOCIAL MEDIA MARKETING - When it comes to keyword domination in the search engine wars, dig up more mileage and targeted traffic using social media marketing. 3. WEB RESEARCH - Let me do the grunt work for you. I dig deep, leverage in depth research and compile data according to your wants, needs, and preferences. 4. GRAPHIC DESIGN / CAD - Think of something unique? I do custom CAD Design, graphic design, marketing materials, logos and more. Your one-stop design solution in creating an effective visual communication. I assure you with satisfaction, quality, and accuracy of work.

    $3.20 /hr
    16 hours
    0.00
  5. Erica C.

    Erica C.

    Experienced Customer Service Representative

    United States - Tests: 2

    As a professional, my background is highlighted by visible achievements in the Armed Forces and in my education. I have acquired interpersonal skills necessary to successfully relate to the public and co-workers. My functional areas of experience have been broad-based and include program/project management, non-profit management, social services, financial management, customer service and advocacy settings. Based on my accomplishments, my strengths have been identified in highly developed organizational, analytical and communication areas. I am versatile, productive under pressure, and I have gained the respect of those with whom I have come in contact with. I offer a high degree of integrity, and I believe that I would be an asset in any setting.

    $8.89 /hr
    815 hours
    0.00
  6. Jose Antonio Karagdag

    Jose Antonio Karagdag

    Worked 6 years under Credit Risk Management of a bank.

    Philippines - Tests: 2

    Six years of credit risk management, being able to handle all kinds of delinquent account states. I was responsible for offering payment incentives and give customer service to delinquent card holders As an experienced banking professional, I would like to work in a reputable company where in I can continue my career. I would be making use of my past years of experience in performing my job/duties at its best.

    $11.11 /hr
    1,543 hours
    0.00
  7. Chrissia Lagman

    Chrissia Lagman

    Call Center Agent/ Data Encoder/Q.A

    Philippines - Tests: 2

    My objective as an applicant is to be able to acquire a job that will enhance my professional skills and be able share what I have learned from the different companies that I have work with. I've been into call center industry for over 6 years and I've developed my skill as a Customer Service Representative. Also, I worked as a Back Office Support Staff. My main responsibility is to make sure that the payments from the customers were posted on their account before the month ends. I was able to developed my typing skills since we have a lot to post on the ledger and I am supposed to meet the monthly deadline. Also, I need to update the client with the daily posting of checks by sending her a tracker of the checks that came in on a daily basis.

    $4.44 /hr
    2,039 hours
    0.00
  8. Christian c. S.

    Christian c. S. Agency Contractor

    Lead Verifier/Customer service/Automotive research & consultation

    Philippines - Tests: 3

    *Customer Verification: Proficient in performing customer verification. Manually assess and conducts qualifications through phone and email. Expert in managing quality of customer's data making sure the standards and requirements are met. *Expert in Automotive Information and Application: Hands on and managerial experience in technical and Mechanical, maintenance and repair of automobiles. Can apply expertise through customer service, consultation and research.

    Associated with: Client Expert Solutions, Virtual Solutions

    $5.56 /hr
    9,843 hours
    0.00