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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: July 1, 2015
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  1. Qiana J.

    Qiana J.

    Talented Customer Service Email Support and Adminstrative Professional

    United States - Last active: 2 days ago - Tests: 11 - Portfolio: 1

    As a Talented Customer Care Professional, I always go the extra mile to support my team and clients. My skills range from Zendesk, Email Support, Internet Research, Quality Assusrance, Call Scoring, MS Office Suite, Google Docs, Citrix and a host of many more. Along side my skills I am adaptable and have the eagerness to learn new programs easily. Over the last 10 years I've developed experience in the customer service and data entry oriented office environment, with 6 years of working at home experience. Working from home has helped me hone my talents of being self-reliant and disciplined to handle duties without micro-managing. I embody a comprehensive amount of knowledge and experience in customer care and tech support - through online channels of email, ticket, chat and phone support. I enjoy taking on new challenges. Also I'm flexible, a team player, dedicated, can work under pressure and possess a positive can do attitude. I have a knack for following written instructions, guidelines, performing tasks with precision and accuracy no matter how simple or complex they are. I work in an office with closed doors free of distraction when working for clients. This helps me to give my undivided attention to the client and task at hand. Strong customer service skills and work ethics are in my blood.

    $17.78 /hr
    2,637 hours
    4.07
  2. Deep S.

    Deep S.

    virtual assistant - administrative support

    India - Last active: 7 days ago - Tests: 11

    Good learner , hard worker and proficient in managing and running successful service operation and experience of implementing procedures for business excellence for more than 14 years. I believe in enhancing customer experience and providing satisfaction through performance based activities in achieving time bound targets, succeed in accomplishing the assigned job. I believe in implementing the procedures for dealing with customer inquiries over the telephone as well as lending support to the management team . I believe in building excellent relationship using managerial skills with adeptness in building client relations with customers . I'm new to oDesk .

    $16.67 /hr
    0 hours
    0.00
  3. Charlene B

    Charlene B Agency Contractor

    Operations manager and Customer service expert

    Philippines - Last active: 8 hours ago - Tests: 3

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Groups: Pro Customer Service

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    3,725 hours
    5.00
  4. Jodylee dale V.

    Jodylee dale V.

    Real Estate Executive VA, Customer Service Professional

    Philippines - Last active: 8 hours ago - Tests: 6 - Portfolio: 7

    1. Property analysis / due diligence 2. CMA 3. After repair value determination 4. MLS listing 5. Property Marketing 6. Professional graphic designer 7. Customer Service 8.. Other real estate back office support 9. Customer Service 10..BPO- Broker's Price Opinion 11.Marketing

    $5.56 /hr
    8,638 hours
    4.98
  5. Tamara Birrell

    Tamara Birrell

    Professional-Quality Results Guaranteed

    Australia - Last active: 6 days ago - Tests: 5 - Portfolio: 6

    My name is Tamara. I am a dynamic, highly-skilled and experienced Virtual Assistant working from Canberra, Australia. I am proficient in English spelling and grammar, mathematics, business administration, business writing, article writing and data entry just to name a few examples. My typing speed is 60WPM (Words per Minute). I fully guarantee the quality of my work. All of my previous employers have complimented my work as being above standard and expectations. I can assist you with a wide variety of tasks including: Personal and Executive Level Assistance Business Writing including Proposals and Policy Documentation Data Entry and Analysis English Proof-Reading and Editing Online Research and Reporting Financial Reporting Human Resources and Recruitment Diary & Calendar Management Document Design Article Writing Accounts Management Account Payable/Receivable Book Keeping Transcription/Typing

    $23.00 /hr
    12 hours
    5.00
  6. Meliza Uy

    Meliza Uy

    Full Stack Customer Service Expert

    Philippines - Last active: 8 hours ago - Tests: 6

    I have 4 years of experience focused on senior-level, multi-skill customer service and technical support roles handling and utilizing various communication channels such inbound and outbound phone calls, fax, emails and chats to ensure customer satisfaction. I’ve worked in banking, travel and tech industries. I am a problem solver. I never ran out of creative ideas. I pay a lot of attention to details. I am an effective communicator. I am friendly, supportive and proactive leader and teammate! CUSTOMER SERVICE EXPERIENCE Technical Support for Linksys Router Linksys is one of the most popular internet router for home and small office. Responsibilities: ▪ Provided phone technical support for US and Canada end-users. The calls are a mix of non-technical customers such as household members as well as technical experts such as IT personnels of small to mid-size companies. Highlights: ✓ I was one of the two highest ranking trainees in a batch of 80 new hires. I accumulated enough score to be exempted for the final evaluation. Travel eRep for expedia.com Expedia is a leading online travel agency. It was owned by Microsoft at the time. Responsibilities: ▪ Processed travel reservations such as Flights, Hotels, Cars and Activities ▪ Coordinated and negotiated with the airlines, hotels, car rental companies, and attraction & events companies to make sure customers get the best travel experience ▪ Utilized inbound and outbound calls, fax and email to communicate with customers and business partners Highlights: ✓ Was regularized with “AA” grade ✓ Maintained 100% Customer Satisfaction grade ✓ Was the highest ranking trainee in a batch of 80 new hires ✓ Was awarded Mentor’s Choice upon training completion Processing Executive for HSBC HSBC Data Processing Phils. is the in-house BPO subsidiary of the financial giant HSBC. Responsibilities: ▪ Answered inbound customer calls from the bank’s North American credit card holders ▪ Updated customer account information, processed payments, assisted customers in processing balance transfers and sold various type of relevant products such as identity theft protection and different types of insurance Highlights: ✓ Awarded “Site Highest Sales Transfers” for the month of September 2005 ✓ Awarded the Certificate of Excellence for Perfect Attendance

    $25.00 /hr
    5,572 hours
    4.91
  7. Brittany Kirby

    Brittany Kirby

    Virtual Asst, Customer Support, "Jill Of All Trades"

    United States - Last active: 8 hours ago - Tests: 6 - Portfolio: 4

    My name is Brittany Kirby and I joined the oDesk family in March 2013. I have definitely found what I was searching for in oDesk. I work with a wonderful company on a full-time basis, but I am willing to entertain part time/temporary offers Outside of my home, I mainly have experience in retail; holding positions as Customer Service, Assistant Manager, and Cashier. I can dedicate as much or as little time to your projects as you wish. I can type quickly and respond to your e-mails or inquiries in a timely manner. I am familiar with Google Docs, Microsoft programs, and social media (Facebook, Twitter, Pinterest, Instagram). I am well-rounded, hard-working, and reliable. I will give 110% to your project.

    $14.44 /hr
    3,422 hours
    5.00
  8. Julius edward L.

    Julius edward L.

    Sales Order,Eazybi, Link Builder ,Logistic, Product Assistant

    Philippines - Last active: 6 days ago - Tests: 4 - Portfolio: 1

    Over the last 5 years, I have developed a strong experience with all aspects of time management on being virtual assistant. My core competency lies in complete end-end tasks in providing quality time management, and I am seeking opportunities to be able to provide a good service for your business. I also have some experience in the following areas: Data Entry, Web Research, Exposure in Logistics, Link Builder , Wordpress , EDI user, Sales Order, Master Data Management. My main objective is to provide work with 100% accuracy. In addition, I would also like to be of help to those who need help to get job done in a well-timed manner yet with accurate details.

    $7.00 /hr
    5,084 hours
    4.85
  9. Abigail G.

    Abigail G.

    Manager | Strategic Business Development,Admin Services,Client Svcs

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 1

    Key Skills: - Advanced knowledge of MS applications (WORD/POWERPOINT/EXCEL) - Advanced knowledge of Google Applications - Web directory listing and management with basic coding - File conversions, Data form - filling, Data Entry, Encoding and Formatting - Complex online researching - Extensive knowledge in mobile service, internet as well as basic computer hardware and internet connection. - Basic bookkeeping with Xero, MYOB Live and Quickbooks (invoicing and encoding) - Online store (Ebay and Amazon) management using Magento - CRM Management - Email set-up and handling, Diary Management, Live Chat Support - Customer Service Support via Email/Chat

    $7.78 /hr
    3,608 hours
    4.80
  10. Kathlene joyce V.

    Kathlene joyce V.

    Katiejoyce

    Philippines - Last active: 1 day ago - Tests: 8

    I worked in a call center / BPO industry since 2009 for customer service, sales, chat and technical support. That is why I can guarantee you that communicating with people other than my culture is not a hindrance for me not to apply for the position. I worked with Microsoft Zune, Sirius XM, AT&T, Time Warner Cable and currently with Tep Wireless. I am driven by an idea of success. I just want to share my achievements from my previous employers. Back in January 2011, from a customer service representative I was promoted as a Retention Specialist where our main goal is to prevent customers in cancelling their subscription. October of the same year I was hired as a Level 2 Technical Support where I handled calls and chats for internet and computer concerns. I am also a Berlitz passer. Hopefully this short message will give you an idea on how I am dedicated to do my job. Thank you.

    $5.56 /hr
    4,580 hours
    5.00